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Unleashing Efficiency and Growth in B2B Distribution
The distribution industry is experiencing unprecedented digital commerce growth, with B2B eCommerce sales expanding by 17% in 2023, reaching just over $2 trillion. This surge underscores the critical importance of digital transformation for distributors and…
The Definitive Guide to Omnichannel vs. Multichannel Commerce
As a business, you already know that making your products or services available for purchase across more than one channel is a really good idea. Not only does it allow you to diversify your distribution,…
Why Order Lifecycle Management Matters For Effective Business Operations
In short, efficient order lifecycle management leads to a better customer experience and a better customer experience leads to profitability. Whether you’re running a mid-market business or a Fortune 500 company, both should be the…
What is BOPIS? A Breakdown of Buy Online, Pick Up In Store Services
In the ever-evolving landscape of retail, businesses should constantly seek innovative ways to adapt to changing customer needs to secure sustainable success. That’s where the phenomenon gaining prominence in retail comes in. BOPIS, a revolutionary…
Practical Applications of Order Management Systems for Distributors
The ever-evolving competitive business landscape has brought in its unique challenges and opportunities for distributors, who are in a relentless pursuit of making their operations fast and efficient. Effective management of orders is a prerequisite…
What is Extensibility in eCommerce Solutions?
In this blog, we will explore the concept of software extensibility. Given our specialization in eCommerce at XCentium, our focus will be on how extensibility applies to eCommerce (B2C/B2B) solutions with a specific focus on…
A Note From Kibo CEO: Joining the MACH Alliance
Over the past several years, we’ve undergone a transformative journey, implementing substantial enhancements across Kibo’s order management, eCommerce, and subscription commerce solutions to better serve our clients and partners. At the heart of this transformation…
Understanding the Operational Side of Flexible Fulfillment
Today’s customer requires greater agility than ever before — they want faster, cheaper, and more accurate delivery options. Expectations for delivery times continue to shrink. According to McKinsey & Co., 90% of consumers view 2-3…
iResponsive: Kibo’s Trusted Partner for Customized Solutions
In today’s ever-evolving business landscape, companies seek adaptable solutions that align with their unique requirements. Enter iResponsive Solutions, a company that offers a trio of interlinked services—supply chain solutions, data transformation, and custom integration/development—to a…
B2B eCommerce Trends: 2024 and Beyond
B2B customers want an unbeatable experience from their vendors and expect quick, effortless buying, seamless shopping options, and self-driven convenience. According to McKinsey, they also prefer hybrid selling, which combines in-person, remote, and self-service interactions…
Inventory Segmentation: Benefits, Strategies, and Best Practices
Most company leaders would agree that managing inventory over the last few years hasn’t been easy. They faced inventory shortages during 2020 and 2021, followed by peak inventory levels in 2022 once the supply chain…
Recap: Kibo Partner Summit 2023
We’re fortunate to work with some of the most innovative technology providers and expert solution integrators in the commerce industry. And we recently had the chance to bring them all together for our annual Partner…
How to Increase Average Order Value
Understanding your customers’ shopping behaviors can help you make more informed decisions around sales and marketing strategies, pricing, inventory management, and more. One of the key metrics companies track to understand customer behavior is average…
10 Signs It’s Time to Look For a New Subscription Management Platform
Subscription commerce isn’t new, but the way companies manage subscriptions is evolving. Customers expect transparent, timely, and customizable subscription experiences, which typically go beyond the capabilities of a standard recurring billing platform. For the 51%…
Order Management System: Build, Buy, or Both?
Order management systems have undergone a transformation, evolving from mere back-office operational tools into pivotal components that significantly enhance the overall customer experience. It’s the engine that processes customer orders, manages inventory, and ensures timely…
The Role of an Order Management System in the Customer Journey
If you operate an eCommerce storefront, it should come as no surprise that the online competition is fierce. New alternatives to your products could appear online instantly. It becomes imperative to your success that you…
Podcast Recap: The Hard Truth About B2B eCommerce
Kibo CEO Ram Venkataraman was recently featured on The Hard Truth About B2B eCommerce Podcast, where he dives into the unique challenges and best practices for B2B eCommerce. You can listen to the episode here or…
The Secret to Saving the Sale? Product Substitution
No retailer wants to email a customer saying their order has been canceled or delayed due to lack of inventory. It not only results in a dissatisfied customer, but it also could lead to a…
How System Architecture Plays a Role in B2B eCommerce Platform Selection
B2B companies stand at the crossroads of innovation and necessity. The key to sustained success lies not only in meeting current demands but also in preemptively embracing future challenges. 59% of B2B businesses are prioritizing…
Kibo’s latest product updates help protect order revenue and reduce cancellations and returns
It’s not uncommon for shoppers to encounter dilemmas after placing an order, whether it’s realizing a crucial item was forgotten just moments after checkout or finding lost items right after reordering them. The ensuing order…
Your Omnichannel Strategy is Only as Good as Your Inventory Visibility
Inventory visibility is pivotal to a successful omnichannel strategy. By gaining real-time insight into inventory levels across all stores, distribution centers, warehouses, and supplier networks, retailers and manufacturers can promise accurate delivery times, avoid stockouts,…
Discover the Modular Approach to Subscription Commerce
See how Kibo can change the way you deliver products using a trusted subscription management platform that unifies customer experiences. With modern, microservices-based, and API-first technology you’re empowered to make impactful decisions.