A check on new product content lives in a spreadsheet. A rule for flagging unusual discounts lives in one person's head. A reminder to watch SLA risk lives in a recurring calendar block nobody opens anymore.
The work that keeps commerce running is scattered across tools, tickets and memory, with no single place to see what's being watched, what fired, or what still needs a decision.
KIBO AI Playbooks fixes that by giving the work one home. It is a commerce operations workspace: a single place where your team writes tasks in plain language, tracks every alert those tasks raise, confirms the actions that matter, and runs the whole thing on an event, a schedule, or on demand. Nothing lives in a spreadsheet or in one person's head anymore. It lives in the workspace, where the whole team can see it.
For leaders weighing where to start with agentic commerce automation, that workspace is the lowest-barrier on-ramp: native to the platform, working on your own commerce and order management data, and built so a human confirms before anything changes.
What Is the KIBO AI Playbooks Workspace?
KIBO AI is a suite of five agentic functions that work across commerce and order management. Each function answers when asked. Playbooks puts them to work on their own.
AI PlaybooksOne workspace that runs all fiveAI PlaybooksEach function answers a request when someone asks it. Playbooks is the workspace that puts them to work on their own, on a schedule your team sets. Inside it, a Playbook is a plain-language instruction a person wrote once. The workspace runs it, reasons over what it finds, and produces an alert, an explanation, an analysis, or a change, depending on what the Playbook is set to do. Every Playbook your team has written, every alert it has raised, and every action waiting on a decision lives in that one workspace, visible to everyone with access, not filed away in one person's inbox.
Inside the Workspace: Four Things You Do
Configure
Write what to watch for in plain language, right in the workspace. No rules builder, no code.
Track
Every alert from every Playbook lands in one feed, visible to the whole team, not one person's inbox.
Confirm
Review what Playbooks found and decide: acknowledge it, or resolve it with one click.
Execute
Run it on a KIBO event, a schedule you set, or whenever you want with a manual run.
Behind Those Four Actions, Each Playbook Runs the Same Five-Step Logic
What the Workspace Watches
- KIBO platform events: products created, orders placed, shipment and order status changes
- Your catalog and product content: descriptions, SEO titles and meta descriptions
- Orders, promotions and discounts: what was applied, and how it combined
- Shipments, fulfillment locations and SLA commitments
- Four action modes: report only, Explain, Analyze and Configure, each with its own instructions
- Your own AI model: bring your own model and provider, with a monthly spend cap per model
The Workspace in Practice, Role by Role
Here is what five people configured in the same workspace, using instructions written the way people actually talk. Pick a role to see theirs.
“When a product is created, check whether it has a description of at least 40 words. If it's missing or too thin, raise it.”
SKU-2290 is created with a 12-word description. Playbooks raises a Medium-severity alert the moment the product is created. The merchandiser clicks Resolve with Kibo AI, and Playbooks drafts a description, an SEO title and a meta description in brand voice for review and approval. Thin content gets caught at creation, not weeks later in a site audit, and nobody writes the fix from scratch.
Notice the pattern. Each instruction is one or two sentences anyone on the team could write, in the same workspace everyone else uses. Each one replaces a check that used to live in a spreadsheet, a ticket, or no system at all. And in every case, a person sees the alert in the feed and decides what happens next. The workspace does the watching and the legwork. Your team keeps the judgment.
Why the Workspace Is the Right First Step Into Agentic Commerce
One place, not a point solution
Instead of a rule buried in one tool and an alert buried in another, Playbooks gives your team a single workspace to configure, track and confirm every agentic task, across commerce and order management.
Low risk by design
The workspace flags problems for review before anything changes. You choose the action mode per Playbook, so a team can start with report-only alerts and explanations and add Configure actions once it trusts the results. When someone confirms an alert, the action runs with that person's permissions, never more.
Predictable cost
The workspace runs on your own AI model and provider. You set a monthly spend cap for each model slot (Thinking, Flash and Image), and KIBO adds zero markup on inference. No surprise bill, no new AI contract to negotiate.
Time back, every week
A check that takes ten minutes and happens forty times a month is a day of someone's time. Configure it once in the workspace and it runs every time the condition occurs, at 2 p.m. or 2 a.m., without anyone opening a spreadsheet.
Native, not bolted on
The workspace is part of KIBO AI, with direct access to your commerce and order management data and a library of ready-made prompts to start from. There is no separate tool to log into and no data to copy elsewhere.
Frequently Asked Questions
Is this a new tool my team has to learn?
It's one workspace inside KIBO AI, not a separate product. Anyone who already works in KIBO writes, tracks and confirms Playbooks in the same place, under the permissions they already have.
Does the workspace change data without asking?
That depends on the action mode you choose. Report-only, Explain and Analyze Playbooks never change data: they alert, explain or report. Configure Playbooks can change data, either automatically or after a user confirms, and confirming always runs under the permissions of the person who clicks it.
Do I need to write code or rules?
No. You configure a Playbook with a plain-language instruction, such as “Alert me when an order is placed on hold.” You can add instructions specific to the action mode, a severity level and tags for organizing, all in plain language.
Which AI model runs in the workspace?
Yours. The workspace runs on the model and provider you connect, such as your own OpenAI or Anthropic account, across three slots (Thinking, Flash and Image), each with its own monthly spend cap. KIBO adds no markup on inference.
Who can see and manage what's in the workspace?
Everyone in your KIBO environment. Any user can view, edit or run a Playbook, and every alert is visible to the whole team, so tracking and confirming never depend on one person being online.
The Bottom Line
Most of the work that keeps commerce running is simple to describe and scattered across tools that don't talk to each other. KIBO AI Playbooks gives it one workspace: configure the task, track what it finds, confirm what matters, and run it your way. That makes it the most practical way to start with agentic commerce automation: on your data, on your model, with your team in control.
Want the on-demand side of the story? Read how the Explain function of KIBO AI answers “why did this happen?”, or browse the KIBO AI documentation.