Omnichannel Fulfillment
Unified fulfillment across every node, store, DC, and dropship location, with configurable routing rules and SLAs for BOPIS, Ship-from-Store, DTC use cases and more.
Win the Order. Keep the Promise. Protect the Margin.
KIBO is the leading AI-first commerce and order management platform built for your business, where supply meets demand in real time.
AI That Acts On The Order, Not Just Reports on it.
KIBO is the only Leader in the Commerce Solutions Wave to also be named a Leader in The Forrester Wave™: Order Management Systems, Q1 2025.
Where Supply Meets Demand in Real Time.
Stop scrambling split shipments, expediting freight and swiveling across systems and start matching supply to demand, profitably so you never break a promise again
DEMAND
“Can You Deliver What I Need, on These Terms, by This Date?”
Expose promise through digital and physical B2C and B2B channels.
Decides and Executes in Real Time, Under Each Merchant’s Rules
Promises, reserves, routes and adapts as conditions change
SUPPLY
What the Network Can Deliver
Real-time inventory availability across multiple locations.
Execution Excellence from Click to Doorstep.
Manage pricing and promotions, see real-time inventory, route every order to its most profitable path, own the customer relationship, and turn returns into recovered revenue, with flawless execution at scale.
Manage and ship owned and third-party inventory profitably by routing every order to the lowest-cost, highest-margin fulfillment path, automatically and at scale.
Own your storefront, manage complex pricing and promotions, flexible cart and checkout, and create loyalty so the customer relationship stays yours.
Turn returns from a cost center into recovered revenue by instantly restocking, rerouting, or liquidating every returned item before its value decays.
Brand Promise and Delivery Promise, Executed Flawlessly.
Sell and deliver one branded experience across your own channels and your partners’, online and in store. However customers buy, the promise stays the same, at scale.
Meet customers wherever they shop by selling across your site, marketplaces, and stores, with one catalog, one price, and one view of inventory behind every channel.
Sell more through retail and wholesale partners by making you effortless to order from, with self-serve B2B ordering, account-specific pricing, and one-click reorders.
Keep your brand promise on every order by delivering exactly what you promised, and turning returns into an on-brand experience instead of a cost center.
Deliver Every Order, On-Time in Full.
Turn account requirements and distributed stock into a reliable order promise by making inventory visible and orderable across every branch and warehouse, for every partner.
Make large and recurring orders effortless by giving every account self-serve ordering, contract pricing, and one-click reorders against live stock.
Turn distributed stock into sellable stock by giving partners one live view across every branch and warehouse, then sourcing each order from the location that can fill it fastest.
Hit every service deadline by promising only what you can deliver, then routing each order across your network to the branch that meets the date.
Deploy the whole platform or just the capabilities you need, giving you the flexibility to launch
faster on your terms. Fit the platform to your business needs, and not the reverse.
Purchase
OrdersCapabilityAccept PO numbers, net terms, and custom payment workflows.
OrdersCapabilityAccept PO numbers, net terms, and custom payment workflows.
InvoicesCapabilityGenerate accurate invoices with account-specific pricing and credit terms.
Products &
AttributesCapabilityManage technical specs, compatibility data, and product hierarchies centrally.
AttributesCapabilityManage technical specs, compatibility data, and product hierarchies centrally.
QuotesCapabilityCreate, approve, and convert quotes into orders seamlessly.
CatalogCapabilityManage account-specific catalogs with negotiated pricing and product visibility.Bundles
& KitsCapabilityOffer pre-configured kits and volume bundles with custom pricing.
Pricing && KitsCapabilityOffer pre-configured kits and volume bundles with custom pricing.
PromotionsCapabilityApply contract pricing, volume discounts, and account-specific promotions automatically.
TaxCapabilityCalculate exemptions, tax certificates, and multi-jurisdiction rules accurately.
Reverse
LogisticsAdd-OnAutomate returns, core charges, and warranty replacements with configurable rules.CMSAdd-OnBuild self-service portals with resources, documentation, and account content.AI SearchAdd-OnSemantic search interprets part numbers, specs, and technical terminology.B2B
CommerceProductSelf-service buying for accounts, with contract pricing, quotes, and net terms.KIBO AIProductAI agents help buyers build orders and support teams resolve issues.B2B
OMSProductRoute orders across branches, warehouses, and suppliers intelligently.SubscriptionsAdd-OnAutomate recurring orders for maintenance plans and replenishment programs.DropshipAdd-OnExpand assortment without inventory risk.
LogisticsAdd-OnAutomate returns, core charges, and warranty replacements with configurable rules.CMSAdd-OnBuild self-service portals with resources, documentation, and account content.AI SearchAdd-OnSemantic search interprets part numbers, specs, and technical terminology.B2B
CommerceProductSelf-service buying for accounts, with contract pricing, quotes, and net terms.KIBO AIProductAI agents help buyers build orders and support teams resolve issues.B2B
OMSProductRoute orders across branches, warehouses, and suppliers intelligently.SubscriptionsAdd-OnAutomate recurring orders for maintenance plans and replenishment programs.DropshipAdd-OnExpand assortment without inventory risk.
Real Time
InventoryCapabilityAccurate stock visibility across warehouses, branches, and vendor networks.
Delivery DateCapabilityProvide transparent delivery promises based on availability and lead times.
InventoryCapabilityAccurate stock visibility across warehouses, branches, and vendor networks.
Order
OrchestrationCapabilityOptimize fulfillment based on cost, service level, and inventory availability.
EstimatedOrchestrationCapabilityOptimize fulfillment based on cost, service level, and inventory availability.
Delivery DateCapabilityProvide transparent delivery promises based on availability and lead times.
ShipmentCapabilityTrack partial shipments, backorders, and multi-location deliveries in real time.
Fulfillment
& DeliveryCapabilityEnable branch pickup, direct ship, and job-site delivery options.
& DeliveryCapabilityEnable branch pickup, direct ship, and job-site delivery options.
ReturnsCapabilityProcess returns, exchanges, and warranty claims with account-specific rules.
BranchCapabilityManage inventory, pricing, and fulfillment across distributed branch networks.
Cart & CheckoutCapabilityModern cart reduces abandonment, supports promotions and real-time inventory.
PromotionsCapabilityApply contract pricing, volume discounts, and account-specific promotions automatically.
Products & AttributesCapabilityStructure product details, specifications, and attributes for accurate discovery.
BundlesCapabilityCreate kits and product bundles with flexible pricing rules.
CatalogCapabilityManage account-specific catalogs with negotiated pricing and product visibility.Pricing &PromotionsCapabilityApply contract pricing, volume discounts, and account-specific promotions automatically.
TaxCapabilityCalculate exemptions, tax certificates, and multi-jurisdiction rules accurately.
StoreCapabilityPower in-store pickup, curbside, and endless aisle fulfillment options.
Reverse
LogisticsAdd-OnOptimize return routing, disposition, and refunds with automated rules.CMSAdd-OnBuild brand experiences, editorial content, and shoppable landing pages.AI SearchAdd-OnSemantic search interprets natural language, prioritizes relevant in-stock products.B2C
CommerceProductHeadless storefronts, merchandising, and content for direct-to-shopper selling.KIBO AIProductAI agents assist shoppers, support teams, and merchandisers autonomously.B2C
OMSProductUnified order management across fulfillment nodes, channels, and delivery methods.SubscriptionsAdd-OnAutomate replenishment with flexible cadences, membership perks, and discounts.DropshipAdd-OnExpand assortment with vendor products while controlling checkout experience.
LogisticsAdd-OnOptimize return routing, disposition, and refunds with automated rules.CMSAdd-OnBuild brand experiences, editorial content, and shoppable landing pages.AI SearchAdd-OnSemantic search interprets natural language, prioritizes relevant in-stock products.B2C
CommerceProductHeadless storefronts, merchandising, and content for direct-to-shopper selling.KIBO AIProductAI agents assist shoppers, support teams, and merchandisers autonomously.B2C
OMSProductUnified order management across fulfillment nodes, channels, and delivery methods.SubscriptionsAdd-OnAutomate replenishment with flexible cadences, membership perks, and discounts.DropshipAdd-OnExpand assortment with vendor products while controlling checkout experience.
ReturnsCapabilityAutomate refunds, exchanges, and return routing based on rules.
Order OrchestrationCapabilityRoute orders intelligently based on inventory, cost, and service levels.
Real Time InventoryCapabilityPrevent oversells with accurate, location-aware stock visibility across channels.Estimated Delivery DateCapabilityShow accurate delivery promises that build trust and drive conversions.Fulfillment & DeliveryCapabilityEnable BOPIS, ship-from-store, delivery, and mixed-mode fulfillment seamlessly.
ShipmentCapabilityTrack multi-piece and split shipments with real-time status updates.
Deploy the whole platform or just the capabilities you need, giving you the flexibility to launch
faster on your terms. Fit the platform to your business needs, and not the reverse.
Products
Order ManagementReal-time inventory, promising, order orchestration, and store fulfillment.B2C CommerceHeadless storefronts, visual merchandising, promotions, and content for retail brands.B2B CommerceAccount portals with contract pricing, quotes, and self-serve reordering.KIBO AIAI agents that automate tasks across commerce, order management and support.Add-Ons
DropshipExpand assortment without inventory risk.Reverse LogisticsReturns and exchanges that protect margin.SubscriptionsAdvanced billing cycles and entitlements.AI SearchIntent-aware vector-power and LLM-based semantic search.CMSHeadless CMS to build storefronts and manage content across channels.Packaged Capabilities
Inventory VisibilityReal-time inventory visibility across all locations.Order PromisingAccurate delivery dates and availability at every touchpoint.Catalog, Pricing & PromotionsCentralize product, price, and promo logic.Cart & CheckoutPCI-ready cart/checkout to accelerate launches.One Platform Built for What’s Next for Your Business.
Commerce and Order Management in one system, adopted at your pace.
Get a DemoFull Visibility and Control Across Your Business
Run commerce and order management on one platform. Give every team a single source of truth, and every customer one consistent experience.
Launch Faster With Only What You Need
Compose an API-first platform in any configuration, for any business model or product portfolio.
AI that Acts to Automate Commerce Operations Organization-Wide
Put model-agnostic AI and agents to work across teams, so employees make informed decisions faster.
Digitalize the Buyer Journey from Discovery to Delivery
Turn manual, disconnected steps into one connected experience across every channel and fulfillment option.
Run Your Commerce Business With Confidence
Launch fast on proven, out-of-the-box capabilities. Scale without limits on cloud-native architecture built for peak demand.
Full Visibility and Control Across Your Business
Run commerce and order management on one platform. Give every team a single source of truth, and every customer one consistent experience.
Launch Faster With Only What You Need
Compose an API-first platform in any configuration, for any business model or product portfolio.
AI that Acts to Automate Commerce Operations Organization-Wide
Put model-agnostic AI and agents to work across teams, so employees make informed decisions faster.
Digitalize the Buyer Journey from Discovery to Delivery
Turn manual, disconnected steps into one connected experience across every channel and fulfillment option.
Run Your Commerce Business With Confidence
Launch fast on proven, out-of-the-box capabilities. Scale without limits on cloud-native architecture built for peak demand.
The Industry’s Leading Analysts Agree on KIBO.
KIBO Named a Leader in The Forrester Wave™: Order Management Systems, Q1 2025
167% Three-Year ROI on KIBO Order Management
KIBO Named a Leader: Worldwide AI-Enabled Order Orchestration & Fulfillment Applications for Manufacturing & B2B 2026 Vendor Assessment
30% Faster Average Fulfillment Cycle
KIBO Named a Challenger in the 2025 Gartner® Magic Quadrant™ for Digital Commerce
4.0/5 Average Gartner Peer Insights™
Win the Order. Keep the Promise. Protect the Margin.
See Kibo connect commerce and fulfillment, live.