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Q2 2020: ECOMMERCE QUARTERLY BENCHMARKS How Do You Stack Up?

Assess Your KPIs

Kibo’s Monetate & Certona Solutions Named
Personalization Leaders for 3rd Consecutive Year

Download Gartner Report

Jumpstart Your Business With Quickstart Commerce Solutions

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SUPERCHARGE YOUR SALES WITH KIBO

We provide personalized cloud commerce that is inspired by your needs and designed to empower your teams. As a strategic partner to retailers and brands, we are committed to your financial success in an unpredictable world. Together, we can see further, think bigger, and climb higher.

83%

Increased Productivity

After switching to Kibo eCommerce

77%

YoY Increase in Online Revenue Growth

After switching to the Kibo Order Management

23%

Average Increase in Conversion Rate

When customers interacted with Certona personalized experiences

THE KIBO DIFFERENCE CLOUD COMMERCE SOLUTIONS

Designed to Empower Your Teams

  • KIBO PERSONALIZED COMMERCE CLOUD

    Built on an API-first, microservices architecture with Certona and Monetate →

    KIBO PERSONALIZED COMMERCE CLOUD

    Built on an API-first, microservices architecture with Certona and Monetate AI at its core, our unified platform brings together several mission-critical commerce solutions. The Kibo platform enables retailers to centralize cross-channel data, uncover insights, and adapt to ever-changing business needs.

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  • PERSONALIZATION

    Increase consumer engagement and drive more sales with Certona and →

    PERSONALIZATION

    Increase consumer engagement and drive more sales with Certona and Monetate, which, together now form the industry-leading personalization solution. Our engine powers personalized product and content discovery, predictive search, and individualized recommendations, acting as an extension of your team to drive real-time one-to-one interactions with your customers wherever they are.

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  • ECOMMERCE

    Empower your digital commerce teams to manage multiple digital sales →

    ECOMMERCE

    Empower your digital commerce teams to manage multiple digital sales channels. Kibo eCommerce makes it easy for marketers and merchandisers to deliver engaging and personalized experiences for B2C shoppers and B2B buyers. Centrally control multiple brand-specific catalogs, or pursue a headless commerce strategy – all from a single solution with industry-leading personalization at its core.

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  • ORDER MANAGEMENT

    Streamline store operations and support evolving business demands with real-time →

    ORDER MANAGEMENT

    Streamline store operations and support evolving business demands with real-time visibility and control over inventory and cross-channel data. Kibo Order Management enables retailers and brands to optimize inventory and fulfillment operations while providing outstanding customer service. Our cloud-based solution gives you enterprise-level flexibility at a remarkably low total cost of ownership.

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  • POINT OF SALE

    Equip your sales associates to provide personalized customer service and →

    POINT OF SALE

    Equip your sales associates to provide personalized customer service and complete sales from anywhere with this lightweight, cross-platform clienteling solution. Kibo POS is secure, highly extensible and customizable, and features an intuitive user interface.

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THE KIBO DIFFERENCE SUPPORTING COMMERCE STRATEGIES

Inspired By Your Needs

  • UNIFIED COMMERCE

    Customers expect engaging shopping experiences that are consistent across all →

    UNIFIED COMMERCE

    Customers expect engaging shopping experiences that are consistent across all channels – in store and online; on mobile and social platforms; before, during, and after the sale. Kibo helps retailers create holistic customer experiences by bridging data silos across channels, devices, and front- and back-end software solutions – all on a single future-proof platform that’s built API-first with industry-leading personalization at its core.

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  • API-FIRST, HEADLESS COMMERCE

    Kibo delivers the flexibility benefits of headless commerce without the →

    API-FIRST, HEADLESS COMMERCE

    Kibo delivers the flexibility benefits of headless commerce without the development challenges that can make it difficult for end users. Our API-first architecture supports headless commerce while also giving you a best-in-class eCommerce front end and supporting orders from outside the platform.

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  • B2B ECOMMERCE

    B2B buyers are moving online, where they are discovering, comparing, →

    B2B ECOMMERCE

    B2B buyers are moving online, where they are discovering, comparing, and ultimately purchasing more products. Kibo helps retailers compete across multiple B2B & B2C channels on a single platform, thereby eliminating the widespread inefficiency of leveraging separate platforms for separate channels.

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  • DIGITAL TRANSFORMATION

    Whether you’re upgrading, integrating, or replacing your legacy systems, digital →

    DIGITAL TRANSFORMATION

    Whether you’re upgrading, integrating, or replacing your legacy systems, digital transformation remains a challenging endeavor. The Kibo crew has decades of experience in helping retailers modernize and optimize their operations without disrupting day-to-day business.

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  • BOPIS/ROPIS

    Retail stores that have launched in-store pickup options have seen →

    BOPIS/ROPIS

    Retail stores that have launched in-store pickup options have seen online orders spike, widened the window for online holiday shopping, and increased margins by saving on shipping costs. Once in store, online customers make additional purchases, in some cases increasing attachment rates by 40%. Kibo has the technology and expertise to get your BOPIS/ROPIS off the ground quickly and at a low total cost of ownership.

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  • ENDLESS AISLE & SAVE-THE-SALE

    Use your stores to maximize growth. Kibo’s Point of Sale →

    ENDLESS AISLE & SAVE-THE-SALE

    Use your stores to maximize growth. Kibo’s Point of Sale solutions arm sales associates with the power to view all inventory, propose recommendations, and process orders, thereby enabling endless aisle, save-the-sale, and line-busting.

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THE KIBO DIFFERENCE WHY KIBO

Partnership You Can Count On

We Focus on People

We Focus on People

We empower the people behind the platforms and elevate their ideas.

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We Are the Guide

We Are the Guide

We make it simple for clients to see what’s coming and stay competitive.

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We Unlock Collaboration

We Unlock Collaboration

We invite our partners to innovate with us, pushing technology and experiences forward.

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READ OUR SUCCESS STORIES

Our Clients Are Our Greatest Asset

Brandon FinchDirector of eBusiness, Jelly Belly Candy Company

Jelly Belly Candy Company’s small eBusiness team manages over 40 B2B and B2C sites on a single platform with Kibo eCommerce.

"Migrating from our homegrown platform to Kibo has given Jelly Belly the power to drive growth much faster than we could on our own."

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Toni Miller
Senior Executive Vice President, Boscov's

Boscov’s has seen a 40% in-store upsell rate on BOPIS purchases with Kibo Order Management.

"Because of the time it takes to ship items purchased in our online store, we effectively have to stop taking holiday orders a week before Christmas. That’s why our BOPIS program is an integral part of last-minute holiday shopping. People can now make online purchases until the very last minute."

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Mike RothSenior Director of eCommerce, MSC Industrial Supply

MSC Industrial Supply implemented Certona Personalization on mscdirect.com, increasing conversions among buyers who interact with recommendations 38%, as well as a 12% boost in average order value.

“Certona’s technology helps provide more relevant product recommendations to our B2B customers at mscdirect.com. As a customer navigates our site, Certona’s technology utilizes everything we know about that particular customer’s preferences, such as order and viewing history, to provide a personalized experience and suggest alternative and complementary products.”

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Jennifer Skeen
Senior Director of eCommerce Merchandising, Sun & Ski Sports

Sun & Ski Sports has seen a 32% increase in online holiday revenue year over year.

"With Kibo eCommerce and Personalization, we have improved our customer shopping experiences on sunandski.com [leading to] double-digit growth two years in a row."

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Erik LautierSenior Vice President, Direct to Consumer and Marketing, Francesca's

We have been on the Kibo platform for about five years, and we've built relationships with the people there. The personal relationship that we have with the team over at Kibo has been very helpful.

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EDUCATE YOURSELF RESOURCES

Stay up-to-date on the latest industry news and trends. Headless commerce, online-to-offline (O2O), omnichannel personalization, AI/ML – you name it. We’ve got the answers you’re looking for.

quarterly benchmark report
Blog

Kibo Announces Ecommerce Quarterly Benchmarks for Q2 2020

Our clients saw volume shift across mobile and desktop with increased conversion rates as more people used digital channels to shop during the COVID-19 pandemic.

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Reports

2020 Gartner Magic Quadrant for Personalization Engines

Kibo’s Monetate & Certona Solutions Named Personalization Leaders for 3rd Consecutive Year   Download the report to see how Gartner positions vendors based on capabilities

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A Kibo Webinar Order Management Strategy
Webinars

Utilizing AI to Influence the Customer Journey: How Room & Board Drives Maximum Performance

COVID-19 has brought much uncertainty with it but Room & Board’s leveraging of AI has made personalization scalable and delivered definitive results. But how did Room

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MEET YOUR NEEDS CLIENTS WE PARTNER WITH

More than 1,000 Brands Innovate with Kibo