The Leader in Order Management, Powering Commerce at Any Scale.
KIBO is a Leader in The Forrester WaveTM: Order Management Systems, Q1 2025 — and the only company also be named a Leader in The Forrester WaveTM: Commerce Solutions, Q3 2026.
One platform. Two Waves. Zero compromise.
Global Companies Trust KIBO
Where Supply Meets Demand.
Every sale is a promise. What happens next decides whether you can keep it — and what it costs you to try
Win the order
Commerce turns demand into an offer your customer can trust: the right product, price, and date.
Keep the promise
Orchestration turns that promise into real-time inventory, routing, and fulfillment decisions — and adapts when conditions change.
Protect the margin
Every sourcing and shipping choice has a cost. Kibo optimizes for the promise and the P&L behind it.
Every Order, Every Channel, Delivered as Promised.
This is how the promise gets kept: network-wide, real-time inventory. Intelligent orchestration. Fulfillment that actually hits its SLA.
Promise accurately. Convert with confidence.
Real-time inventory (RIS) + pre-purchase Estimated Delivery Date (EDD) for accurate delivery promises.
Orchestrate by cost, speed, and customer SLA.
Rules-driven scenarios and filters automatically pick the best node to hit the date at the lowest cost
Fulfill anywhere and resolve exceptions fast.
BPM workflows optimize fulfillment across your entire network. CSR tools enable seamless service and exception resolution.
OMS That Pays for Itself in Under 6 Months.
The Total Economic Impact™ of KIBO — a commissioned study conducted by Forrester Consulting, 2025.
167% 
adverage ROI
$8M
YoY revenue lift
<6 Month
adverage payback
65% 
Average implementation vs multi-stack venors
Fulfillment Doesn’t End at Checkout.
The promise isn’t kept until the order is. Returns, reverse logistics, and customer service — automated from the same order data that runs your network, protecting margin after the sale too.
Track split shipments, backorders, and multi-location deliveries in real time.
Route every return to the right place — restock, refurbish, liquidate, or dispose — with policy-driven rules and warranty tracking.
One screen for CSRs — order, inventory, customer, payment. Resolve exceptions without escalations.
AI That Acts Across Your Order Network, Not Just Your Storefront.
Our strategy: become the trusted system agents act through — for shoppers, service teams, and the AI agents increasingly acting on their behalf.
KIBO AI works across three connected roles:
System of Record
For the operational state of orders, shipments, and sellable inventory.
System of Action
For pricing, orchestration, and fulfillment decisions — made under your rules and permissions.
System of Execution
For the store and warehouse tasks that turn a decision into completed work.
That’s the architecture a shopper-facing AI feature can’t replicate
on its own — it has to act on live operational data, not just commerce data.
Optimize
Automatically optimizes to business goals, predicting inventory network-wide to avoid stockouts and missed commitments.
Configure
Executes day-to-day tasks and system changes in natural language, across the eCommerce-to-order-orchestration spectrum.
Explain
Turns complex operational data into plain-language answers — no SQL, no waiting on internal teams.
Analyze
Surfaces trends, anomalies, and performance insights across the full commerce platform.
Engage
Assists shoppers and support teams in real time — discovery, support, and post-order.
Customer Results, OMS First.
Fulfillment Doesn’t End at Checkout Your brand promise isn’t kept until the order is complete. Returns, reverse logistics, and customer service run on the same order data as your network, protecting margin after the sale.
97%
fewer returns
28%
YoY revenue lift
25%
operational efficiency
279%
digital revenue
Commerce Built on Top of a Real Order Engine.
Commerce wins the order. What happens next — keeping the promise, protecting the margin — is the order engine underneath.
Agentic AI
delivers faster, high-
converting search.
Frictionless Omnichannel experiences with headless tech and CMS.
B2B Capabilities
for complex products,
pricing, and catalogs.
Composable by Choice, Flexible at Scale.
Deploy the whole platform or just the capabilities you need, giving you the flexibility to launch faster on your terms. Fit the platform to your business needs, and not the reverse.
Modern shoppers move fast. If promises are vague or slow, they abandon cart.
KIBO is headless and microservices-based: Deploy in phases or a complete solution. Buy what you need and scale when you’re ready.
Commerce Modern shoppers move fast. If promises are vague or slow, they abandon cart
KIBO is headless and microservices-based: Deploy in phases or a complete solution. Buy what you need and scale when you’re ready.
Commerce 
Subscriptions Add-On
Automate replenishment with flexible cadences, membership perks, and discounts.
Modern shoppers move fast. If promises are vague or slow, they abandon cart
KIBO is headless and microservices-based: Deploy in phases or a complete solution. Buy what you need and scale when you’re ready.
Products
Add-Ons
Packaged Microservice
Modern shoppers move fast. If promises are vague or slow, they abandon cart
KIBO is headless and microservices-based: Deploy in phases or a complete solution. Buy what you need and scale when you’re ready.
Products
Add-Ons
Microservices
Everything Retail Teams Need in One Modular Platform
Unlike other platforms, KIBO is fully modular and lets you deploy in phases. Only buy what you need.
Products
Commerce
Headless storefronts and experiences for B2C/B2B, visual merchandising, promotions, and content. →
Order Management
Real‑time inventory, promising, order orchestration, and store fulfillment. →
Add-Ons
Subscriptions
Advanced billing cycles and entitlements. →
Reverse Logistics
Returns and exchanges that protect margin. →
Dropship
Expand assortment without inventory risk. →
AI Search
Intent‑aware vector-power and LLM-based semantic search. →
CMS
Headless CMS to build storefronts and manage content across channels. →
Agentic Commerce
AI agents that automate tasks across commerce, order management and support. →
Packaged Microservice
Cart & Checkout
PCI‑ready cart/checkout to accelerate launches. →
Catalog, Pricing & Promotions
Centralize product, price, and promo logic. →
Inventory Visibility
Real-time inventory visibility across all locations. →
Inventory Promising
Real-time inventory visibility across all locations, plus smart order routing. →
Driving ROI for Global Companies
These aren’t projections, they’re outcomes from brands running on KIBO today. Higher order values, decrease in shipments, and more conversions prove the platform actively grows revenue.
296%
Increase in Revenue
200%
Higher Conversion Rate
97%
Decrease in Returns
Recognized by
- Sept 10, 2026
- Events
- B2B, Commerce
Win the Order. Keep the Promise. Protect the Margin.
See KIBO connect commerce and fulfillment, live.