Omnichannel Pricing and Promotions

Use Cases

Omnichannel Pricing and Promotions

Drive Loyalty at Scale with Omnichannel Pricing and Promotions


Increase in Number of Orders

Laura Canada logo


Unique Product Price Records

Ace Hardware


Increase in Conversion Rate Year-over-Year

Sun and Ski

Omnichannel Pricing and Promotions

Customers Don’t Have Channel Strategies

Centralize the management of pricing and promotions.

Kibo’s omnichannel pricing and promotions engine is a flexible solution that simplifies price and promotion management by consolidating the selling and marketing channel data and systems that are traditionally siloed.

Businesses can grant access to call centers, stores, and across all customer touch points to deliver consistent price and promotional experiences for customers everywhere.

Talk to a Commerce Expert Today!


One system to manage
pricing & promotions for any channel, brand, geography, or segment


Manage unlimited price lists
and complex pricing hierarchies for business accounts or special customer segments

Create complex promotions
customize threshold messages, and automate large coupon set generation in minutes

Kibo Icon Layers Headless

Govern detailed discount rules
like stacking and manage thousands of live discounts without developer assistance

Merchandize offer campaigns
through sale category pages or bundled products and schedule recurring promo events


Integrate legacy systems
seamlessly like loyalty CRM, PIM, POS, speciality pricing tools, ERPs, and more

Complex Price Management

Scale Complex Omnichannel Pricing

Simplify, aggregate, and actionize billions of unique price records in real-time across all channels using Kibo’s centralized pricing engine.

  • Create, import or export unlimited price lists
  • Manage tiered, variable, and fixed price structures
  • Customize prices by customer, location, order, and more
  • Use hierarchies to prioritize or override multiple price lists
  • Merchandize storefront pricing as an offer like cash back
price management software screenshot

Localized Pricing for 5,000+ Stores

Known as “The Helpful Hardware Place,” ACE Hardware is one of the largest retail franchises in the world.  Ace has over 5,000 stores globally with the majority of those stores independently owned and operated by local entrepreneurs.

Ace stores come in all sizes and shapes based on the needs of each individual neighborhood. Each store sets it’s own pricing and has localized promotional strategies. Ace delivers all of that information online, in milliseconds.

Read the Full Success Story

1.2B Unique Product Prices Delivered to Customers in Miliseconds

Ace Hardware delivers real-time store-level pricing, promotions, and inventory availability based upon the customer’s geo location — bringing the local store experience online.

Kibo’s API extensions provide Ace’s store-level information instantly on search, category, and product pages from 5000+ locations and 1.2B unique product pricing records, ensuring system performance is not compromised.

With Kibo Pricing Management, Franchises Can:

  • Enable Franchisee Owners to control the store-specific prices displayed online when a shopper uses geolocation
  • Use hierarchical price lists to prioritize or override national, store, zone, or mode prices and promos based on different scenarios
  • Grant custom and discount pricing to B2B accounts that is honored online and in-stores

Omnichannel Offers and Pricing

Keep Omnichannel Promises

Loyalty can be built or broken by promotions — Kibo ensures omnichannel promises are kept.

  • Apply online & offline offers to store & call center orders
  • Set up order routing logic to control offers
  • Allocate & monitor inventory for live promotions
  • Grant customers credits to be used on any channel

Offer Granularity and Scale

Individualize Offers at Scale with Promotions Management

Scale the perception of personalized offers through granular controls that boost conversions and build loyalty.

  • Customize reward offers for unlimited audience segments
  • Tailor offers by product, payment type, cart criteria, etc.
  • Curate discount threshold messaging
  • Enable searchable promotions and sale category pages
coupon generation software screenshot
discount abuse prevention software screenshot

Discount & Promotion Control

Protect Margin and Prevent Discount Abuse

Equip business users to govern and publish complex offer rules without IT or developers.

  • Prioritize discounts and rules to govern stacking
  • Build offer conditions like minimum spend amount
  • Exclude/apply discount criteria to specific products, price lists, or categories
  • Control how discounts work on sale items


Multi-Brand & Multi-Business Models

Omnichannel Pricing Solution for Multi-Site Efficiency

Leverage a single pricing and promotions engine across multiple brands, sites, and business models.

  • Manage B2B & B2C pricing & promotions in a single admin UI
  • Maintain tiered, variable, fixed, and custom price lists
  • Create promotions & campaigns for multiple channels and brands at once
  • Control discount details across segments, channels, sites, and more

Coastal Logo

As a B2B Distributor, we needed a good solution to manage our complex pricing model that worked with our new P21 implementation, and we found that with Kibo. Other solutions we looked at only offered one way to do this, with a live API call back into the ERP.  If we wanted to take our ERP down for maintenance, we wouldn’t get a price, and that was a big risk.

Tim Lavinder
Tim Lavinder
Director of Digital Strategy, Coastal Construction


Explore More eCommerce Insights & Trends

Kibo technology. Understand the market. Simplify your commerce.

promotional graphic for a whitepaper about using accurate delivery and fulfillment dates to boost customer satisfaction

How to Use Accurate Fulfillment and Delivery Dates to Boost Customer Satisfaction

Unlock higher sales and customer satisfaction with accurate fulfillment and delivery dates. Download our white paper to learn the benefits, overcome common challenges, and discover the technology behind real-time delivery timelines.

Graphic to promote a whitepaper

Examining the Monolith vs Composable Debate Through Time

This whitepaper explores how historical tech trends influence today’s digital commerce strategies.

Scaling to New Heights: Unleashing Innovation with Cloud-Built Modern Technology

Scaling to New Heights: Unleashing Innovation with Cloud-Built Modern Technology

Watch our on-demand webinar with AWS and Cognizant today as we discuss the power of composable, cloud-native technology and how retailers and brands can use modern architecture to unlock innovation and scale quickly.

Graphic to promote composable commerce guide

Guide: Making the Switch to Composable Commerce

From understanding the limitations of monolithic and homegrown systems to identifying the key advantages of composable architecture, this guide aims to help businesses navigate the transformative journey to composable commerce.

Unified commerce

Discover the Modular Approach to Unified Headless Commerce Technology

Modern, microservices-based, API-first technology powers our unified headless commerce platform. See how Kibo can change the way you deliver unified customer experiences.


Request a Demo