Tim Lavinder
Director of Digital Strategy, Coastal Construction
Use Cases
Omnichannel Pricing and Promotions
Drive Loyalty at Scale with Omnichannel Pricing and Promotions
133%
Increase in Number of Orders
1.2B
Unique Product Price Records
16%
Increase in Conversion Rate Year-over-Year
Omnichannel Pricing and Promotions
Customers Don’t Have Channel Strategies
Centralize the management of pricing and promotions.
Kibo’s omnichannel pricing and promotions engine is a flexible solution that simplifies price and promotion management by consolidating the selling and marketing channel data and systems that are traditionally siloed.
Businesses can grant access to call centers, stores, and across all customer touch points to deliver consistent price and promotional experiences for customers everywhere.
One system to manage
pricing & promotions for any channel, brand, geography, or segment
Manage unlimited price lists
and complex pricing hierarchies for business accounts or special customer segments
Create complex promotions
customize threshold messages, and automate large coupon set generation in minutes
Govern detailed discount rules
like stacking and manage thousands of live discounts without developer assistance
Merchandize offer campaigns
through sale category pages or bundled products and schedule recurring promo events
Integrate legacy systems
seamlessly like loyalty CRM, PIM, POS, speciality pricing tools, ERPs, and more
Complex Price Management
Scale Complex Omnichannel Pricing
Simplify, aggregate, and actionize billions of unique price records in real-time across all channels using Kibo’s centralized pricing engine.
- Create, import or export unlimited price lists
- Manage tiered, variable, and fixed price structures
- Customize prices by customer, location, order, and more
- Use hierarchies to prioritize or override multiple price lists
- Merchandize storefront pricing as an offer like cash back
Localized Pricing for 5,000+ Stores 
Known as “The Helpful Hardware Place,” ACE Hardware is one of the largest retail franchises in the world. Ace has over 5,000 stores globally with the majority of those stores independently owned and operated by local entrepreneurs.
Ace stores come in all sizes and shapes based on the needs of each individual neighborhood. Each store sets it’s own pricing and has localized promotional strategies. Ace delivers all of that information online, in milliseconds.
1.2B Unique Product Prices Delivered to Customers in Miliseconds
Ace Hardware delivers real-time store-level pricing, promotions, and inventory availability based upon the customer’s geo location — bringing the local store experience online.
Kibo’s API extensions provide Ace’s store-level information instantly on search, category, and product pages from 5000+ locations and 1.2B unique product pricing records, ensuring system performance is not compromised.
With Kibo Pricing Management, Franchises Can:
- Enable Franchisee Owners to control the store-specific prices displayed online when a shopper uses geolocation
- Use hierarchical price lists to prioritize or override national, store, zone, or mode prices and promos based on different scenarios
- Grant custom and discount pricing to B2B accounts that is honored online and in-stores
Omnichannel Offers and Pricing
Keep Omnichannel Promises
Loyalty can be built or broken by promotions — Kibo ensures omnichannel promises are kept.
- Apply online & offline offers to store & call center orders
- Set up order routing logic to control offers
- Allocate & monitor inventory for live promotions
- Grant customers credits to be used on any channel
Offer Granularity and Scale
Individualize Offers at Scale with Promotions Management
Scale the perception of personalized offers through granular controls that boost conversions and build loyalty.
- Customize reward offers for unlimited audience segments
- Tailor offers by product, payment type, cart criteria, etc.
- Curate discount threshold messaging
- Enable searchable promotions and sale category pages
Discount & Promotion Control
Protect Margin and Prevent Discount Abuse
Equip business users to govern and publish complex offer rules without IT or developers.
- Prioritize discounts and rules to govern stacking
- Build offer conditions like minimum spend amount
- Exclude/apply discount criteria to specific products, price lists, or categories
- Control how discounts work on sale items
Multi-Brand & Multi-Business Models
Omnichannel Pricing Solution for Multi-Site Efficiency
Leverage a single pricing and promotions engine across multiple brands, sites, and business models.
- Manage B2B & B2C pricing & promotions in a single admin UI
- Maintain tiered, variable, fixed, and custom price lists
- Create promotions & campaigns for multiple channels and brands at once
- Control discount details across segments, channels, sites, and more
As a B2B Distributor, we needed a good solution to manage our complex pricing model that worked with our new P21 implementation, and we found that with Kibo. Other solutions we looked at only offered one way to do this, with a live API call back into the ERP. If we wanted to take our ERP down for maintenance, we wouldn’t get a price, and that was a big risk.
Leading Businesses Rely on Kibo
Resources
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Guide
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Fireside Chat
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eBook
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