Kibo Blog

Retailers have been undergoing, or talking about undergoing, a digital transformation for the past 5-7 years. The continued rise in online sales has heightened consumer expectations around what interacting with a retailer can and should…

When it comes to establishing this unification of online and offline channels, there are many questions to address around the issue of order orchestration logic. How do I synchronize my online listings with offline inventory?…

The clash between traditional enterprise resource planning (ERP) systems and the dynamic demands of online business has become increasingly apparent. While ERPs have long served as the backbone of large-scale operations, their limitations in handling…

In partnership with Wipro, we recently launched our OMS Buyer’s Guide: How to Choose the Right Order Management System. In today’s fast-paced and highly competitive business landscape, having an efficient order management system is crucial…

Learn more about Trika Technologies, one of Kibo’s key agency partners.

B2B customers want an unbeatable experience from their vendors and expect quick, effortless buying, seamless shopping options, and self-driven convenience. According to McKinsey, they also prefer hybrid selling, which combines in-person, remote, and self-service interactions…

In a world where consumers desire immediate gratification, delivering seamless and efficient customer experiences is critical to any company’s success. Many workflows and processes drive those experiences, with order routing playing a crucial role. Order…

We are excited to announce the launch of our newly redesigned KiboCommerce.com! Our team has been hard at work over the last several months to bring you an intuitive, modern digital experience.   Why we launched…

Forrester reported that US B2B eCommerce sales reached $1.7 trillion in 2021 and expects this volume to exceed $2 trillion in 2023 and $3 trillion by 2027.  While many B2B companies have invested in B2B…

While order management is traditionally seen as an operational system, it has a major impact on the customer experience. Today’s consumers demand transparent experiences, which require real-time data like accurate delivery dates and product availability.…

This year, global retail sales are projected to exceed $30.3 trillion, a growth of 4.5% over 2022. But despite this anticipated growth, retailers are faced with increasing uncertainty as they navigate a retail landscape that…

Today’s customer requires greater agility than ever before — they want faster, cheaper, and more accurate delivery options. Expectations for delivery times continue to shrink. According to McKinsey & Co., 90% of consumers view 2-3…

An increasing number of manufacturers are looking to eCommerce to maintain customer loyalty while in turn reaching new customers this year. Many of these companies are also facing the challenge of evaluating their eCommerce platform…

Distributed Order Management (DOM) software can help solve many of the challenges that retailers face in this new omnichannel world. Unlike traditional order management systems, which lack the flexibility to support multiple channels, a DOM…

With omnichannel shopping becoming the norm across B2B and B2C sectors, it’s become increasingly important to have seamless operations across channels. One of the critical components of a successful omnichannel experience is the ability to…

Omnichannel shopping isn’t just a passing trend. It represents the new normal in how B2B and B2C consumers research, purchase, and acquire products. A recent survey of 1200 US consumers found that the majority of…

Composability, as defined by Gartner, means “creating a business made from interchangeable building blocks.” It’s the foundational concept behind any composable technology, including composable commerce. From the perspective of a digital commerce organization, composability allows each…

In the midst of uncertain economic times, many businesses are considering subscription business models and how they can be used to drive customer loyalty. But as the competition for wallet share intensifies, customer expectations for…

The B2B and B2C purchasing journeys are more complex than ever. And as a result, companies are asking themselves if their eCommerce platform can keep up with (and simplify) the complexities needed to meet heightening…

Day 3 marks the end of another NRF Retail Big Show, but we walk away armed with insights, data, and ideas that will help Kibo and our clients thrive in 2023 and beyond. On the…

Day 2 of NRF brought inspiring stories, unique insights, and tactic strategies from leading retailers and retail experts. From Simone Biles and Petco’s CEO Ron Coughlin to Kibo’s own Head of Partnerships & Alliances, Ava…

To say the Kibo team was excited for NRF would be putting it lightly. For many of us, this is the first conference we’ve attended since the pandemic, and we are thrilled to be seeing…

Whether you’ve been relying on a legacy or homegrown system, upgrading your technology stack with a headless eCommerce solution is a time-consuming and complex task. But with a clear and professional request for proposal (RFP),…

We’re excited to announce that Kibo was recognized in the 2022 Gartner Market Guide for Retail Distributed Order Management Systems. Gartner recommends that you use this guide to “identify vendors with which to discuss your…