How to Win New Business by Embracing Returns
Given the circuitous nature of the shopping journey, merchants no longer view online abandoned carts as a dead end, but rather a frequent waystation between…
3 Tips to Maximize B2B Buyer Retention
As B2B vendors upgrade offerings to bring their Web experiences up to par, much of the focus is on the early stages of the buyer…
Making the Most of Visual Content for eCommerce
There’s no question that visual content is ascendent. Video content is forecast to make up 71% of all Internet traffic by 2022. Instagram, Snapchat, and…
Getting the Most from Your eCommerce Product Pages
Product pages do a lot of heavy lifting on omnichannel eCommerce sites. They serve as landing pages in paid and organic search results and on…
Why Ship-from-Store Should Be High on Your Holiday Wish List
When retailers can ship online orders directly from local store locations, it not only fills an important customer demand for quick fulfillment, it also increases…
Beyond Abandoned Cart: 3 Overlooked Email Automation Triggers
Email personalization is now widespread – but still shallow. While 71% of U.S. marketers report sending some form of personalized messaging, according to eMarketer, 39%…
Online B2B Marketplaces: Beat Them or Join Them?
Online transactions are on course to make up nearly half of all business buying by 2020; as B2B grows, so does the activity on third-party…
How to Balance Personal Customer Service and Automation for Maximum Impact
Personal customer service is a crucial brand differentiator, but the growing use of automated tools poses new challenges as well as promising new benefits. Heading…
3 Ways to Counter Amazon’s 1 Day Delivery Prime Push
Amazon recently stated its intention to make 1 day delivery the default for Prime members – moving the goal posts for retail brands already straining…
Personalization Experience: Pop the Question(s) to Improve Personalization
Retailers and manufacturers are obsessed with personalization experience, and for good reason: Four in five consumers are willing to share data in order to receive…