Use Cases

Kibo Commerce Use Cases

Kibo helps B2B, B2C, D2C and hybrid business models simplify the day-to-day of building commerce experiences that drive loyalty and exceed company goals.

Kibo simplifies the complexities of implementing and maintaining digital commerce for B2B, B2C, D2C and hybrid businesses.

Complex Customer Experience Use Case

Bring Inventory on to the Site

Nothing more frustrating for a shopper than spending time searching for the perfect product only to find out it’s out-of-stock at checkout.

With Kibo, inventory data and search operate in unison, so shoppers only see items that are in-stock and purchasable. See how retailers like ACE Hardware are using Kibo to deliver effective search experiences and boost product discovery.

Complex Business Model Use Case

Franchises Bring The Store Experience Online

Known as “The Helpful Hardware Place,” ACE Hardware is one of the largest retail franchises in the world. Ace has over 5,000 stores globally with the majority of those stores independently owned and operated by local entrepreneurs.

Each store sets it’s own pricing and has localized promotional strategies. Ace delivers all of that information online, in miliseconds.

Explore Complex Catalog & Pricing

1.2B Unique Product Prices Delivered to Customers in Miliseconds

In an effort to bring the localized store experience online, Ace Hardware delivers real-time store-level pricing, promotions and inventory availability based upon the customer’s geo location.

Kibo API extensions deliver Ace’s store-level information in miliseconds in search results, and on category and product pages across 5000+ locations and 1.2B unique product pricing records without risk to load on the system.

With Kibo Pricing Management, Franchises Can:

Enable Franchisee Owners to control the store-specific prices displayed online when a shopper uses geolocation
Use hierarchical price lists to meet the checks and balances requested by corporate such as corporate promotions
Give stores access to the catalog, pricing, and promotions user interface regardless of franchise agreement technical specifications

Composable Commerce without Compromise

Well-Choreographed Commerce Designed to Operate Together and Independently

Whether you need to overhaul your entire commerce tech stack, or simply modernize a key area of functionality, Kibo’s solutions will help you rapidly adapt to customer needs and market dynamics. Purchase and deploy Kibo solutions as modules, solutions, the full platform, or any combination of the two to meet your current and future needs

Deliver Complex Customer Experiences

Enable filtering for customers to search by inventory in-stock at their preferred location
Display multiple fulfillment choices with estimated delivery dates and shipping costs
Ensure subscriptions get delivered when the customer specifies and make it easy for customers to view, change and cancel orders in any channel

Subscription Business Model Use Case

Serving Subscription Customers

The subscription experience goes far beyond the checkout.

See how Kibo Subscriptions Commerce can help you deliver seamless subscription experiences and drive customer loyalty. Unlike recurring billing platforms, Kibo Subscriptions Commerce allows businesses to fully control the end-to-end subscription buying journey.

Achieve Faster Time-to-Value with Kibo

9 Months

Implementation of Kibo Order Management for inventory visibility and BOPIS across 700 stores

$150M B2C Fashion Retailer

7 Months

Implementation of Kibo eCommerce and Order Management together across 90 stores

$192M B2B/B2C Hardware Retailer

13 Months

Implementation of Order Management, Subscriptions, and Ecommerce with Kibo

$270M D2C Beauty Brand

Digital Commerce Strategies

Unlock Possibilities with Modern Commerce

Kibo enables digital teams to respond to rapid market changes in the most efficient way possible, ensuring long-term success.

Headless Commerce

Kibo supports headless commerce strategies while also giving your digital commerce teams the choice of a best-in-class front-end. With Kibo B2B and B2C omnichannel starter stores organizations can focus dev ops time on differentiating experiences, not building standard commerce functionality.

Composable Commerce

Kibo is the only vendor who offers enterprise capabilities across Order Management, eCommerce, and Subscriptions in a composable platform. Kibo solutions are designed to seamlessly operate together with future-proof freedom to avoid vendor lock-in.

Unified Commerce

Kibo unifies what matters most to a digital organization, data and usability. This frees back-office data to be extended to customer-facing channels and allows Kibo to simplify how organizations deliver complex omnichannel experiences.

Customer-Centric Operations Use Case

Getting Inventory Where Customers Want It: Ship to Store

Leading retailers are using Kibo to offer customer-centric experiences by unlocking inventory across their network.

Configure unique business rules to drive intelligent order routing and allocation of inventory to support customer demand. Support store associates during the fulfillment process of store orders.

Testimonials by Business Type

Commerce Leaders Reach New Heights with Kibo

B2B Commerce

“We just have a very different business model. We needed something that gave us flexibility to connect and build applications and had usability out of the box. When I started digging in with my team to determine how much flexibility we needed, I knew the tailor-made B2B tool we were evaluating just wouldn’t handle what Kibo could.”

-Director of Digital Strategy

B2C Commerce

“We selected Kibo because of the company’s strength in offering an out-of-the-box solution which minimized implementation time, as well as their collaborative approach and help in designing highly-effective process flows. With Kibo, we are able to offer our shoppers a true omni-inventory experience and improve their shopping journey.”

-Senior VP of Supply Chain

B2B/B2C Commerce

“We began as an exclusively wholesale company, so our B2B business has always been central to our operation. With Kibo, we have streamlined websites so that we can manage both our B2B and B2C business simultaneously using a single product catalog. Since launching, we continue to drive more of our resellers toward our self-service site, which frees up our customer service team.”

– Director of Marketing

D2C Commerce

“When we began the search for a new platform, we needed to know that it could support the growth of our direct-to-consumer brand. Kibo had the perfect blend of flexible front-end options, an intuitive and rich admin, tools our developers love, and an experienced and passionate team that is constantly working to ensure that we all grow together.”

-Sr Director of Digital Commerce

Composable Commerce Use Case

Add New Sales Channels With Embedded Commerce

Kibo’s unified cart & checkout module alongside Only Sky’s existing tech stack allows skiers to purchase lift tickets, instruction, rental gear (and more) in one seamless package that can be easily managed by ski resorts themselves.

Explore Kibo Modules

Drive Product-First Commerce Strategies

By embedding cart and checkout into your existing websites or blogs, allowing customers to shop and pay for items without leaving the page.

Convert engaged customers with shoppable content
Streamline scheduling and paying for services on the same page.

Embedded Commerce With Kibo Cart & Checkout Ensures

Shoppers receive robust cart experiences like persistent shopping carts, custom cart items, and the ability to save a cart for later checkout.

Payment data security with PCI Level 1 DDS
A fit into your overall tech ecosystem with the ability to add Kibo or 3rd party functionality at any time.

Discover the Modular Approach to Unified Commerce Technology

Modern, microservices-based, API-first technology powers our unified commerce platform. See how Kibo can change the way you deliver unified customer experiences.

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