Call Centers
- Lower call times with access to unified inventory information
- Increase call center sales with future promising and in-transit inventory
Arthur Phidd
Chief Information Officer, REEDS Jewelers
Use Cases
Real-Time Inventory Visibility
Increase Order Volume and Drive Revenue With Real-Time Inventory
25%
Increase in online revenue from exposure of omnichannel inventory to customers online
85%
Increase in online conversion rate for BOPIS from exposure of SKU-level inventory availability
700%
Increase in forecasted order volume using Kibo automated inventory-based order routing
So how are we optimizing it? It’s our investment in Kibo, the center of our ecosystem.
It’s improving our order routing capabilities, our ability to fulfill orders, our customer service, and our new marketing penetration.
Real-Time Inventory Visibility
Inventory Optimization Starts with Visibility
A single source of inventory information across all channels is the foundation for real-time inventory management.
Real-time inventory visibility is vital to the success of distribution strategies like omnichannel fulfillment and business goals such as reducing inventory holding costs.
Sync inventory data
across systems of record (ERP, WMS, POS, etc) for a single source of truth
Track inventory in-real time
to manage back-orders, future availability, in-transit, or on-hand anywhere
Monitor inventory granularly
at the SKU or variant level to optimize planning and replenishment
Confidently promise inventory
for BOPIS or ship-to-home without risk of stock-outs and cancellations
Define custom segments
for different channel strategies, customer groups, fulfillment methods, or other needs
Adjust allocation instantly
by unit or percent to mitigate channel depletion during high-volume events
Reserve-In-Cart Inventory
Eliminate Over-Promising with Reserve-In-Cart
For most merchants, stock is only updated after an order is placed. Reserve-In-Cart protects inventory in customers’ carts from being sold during the shopping experience and mitigates the potential of lost sales.
Reserve-in-Cart can:
- Ensure inventory availability for in-store pick-up during the shopping process and throughout checkout
- Protect merchants from missed sales on time sensitive goods such as tickets or hot product releases by limiting holding time
- Encourage conversions by displaying number of items in stock and how much time the inventory is held for
Future Inventory Promising
Meet Customer Demand and Lower Carrying Costs
Prioritize stock on hand for fulfillment while promising future or in-transit inventory to meet customer demand and shorten wait times.
Kibo’s Future Available-to-Promise:
- Increases a location’s capacity to fill BOPIS, Ship-to-Home, and consolidated Ship-to-Home orders
- Automates shipment actions when future inventory’s expected date or quantity changes on a scenario-basis
- Can be assigned to only select products to promote pre-orders of new or limited-time products
- Allows custom time horizons to ensure short shopper delivery timelines regardless of visibility timeline
Kibo tells us all our information about our fulfillments, our sales, even data points that we haven’t even thought of.
We can see the journey from the when the customer started the order all the way through our business channels, dropshippers, our store fulfillment, anywhere that the order has gone.
Lynn Langenfeld
Director, OmniChannel Technologies, GIII
Kibo Is Trusted by Industry Leaders
“Kibo is a big part of our success. By opening up inventory from stores, they helped us generate an extra 25% in revenue.”
“Those are sales that otherwise wouldn’t have been made because that inventory wouldn’t have been available to eCommerce customers.”
Marco Nobert
VP of CRM, Digital Marketing, eCommerce, Laura Canada
Rapid Enterprise Inventory Visibility
In as little as 90 days, merchants can enable inventory visibility with Kibo across all functions of the business.
Distribution Locations
- Improve order sourcing efficiency and reduce split shipping costs
- Increase fill rate speed and order fill completion rate
eCommerce Site
- Grow trust and loyalty with inventory stock data and location accuracy
- Eliminate overpromising with reserve-in-cart inventory
Stores & Branches
- Drive foot traffic and reduce pick-up order cancellations
- Increase products offered in stores without inventory holding risks
Inventory Segmentation
Increase Multi-Channel Sales with Inventory Segmentation
Quickly respond to market changes like shifting allocation to enable curbside pick-up and address channel needs like increasing Prime Day inventory in real-time.
Merchants with various channel strategies can:
- Segment inventory intended for different channels, customer groups, fulfillment methods, or other needs
- Create emergency segmentation for unique scenarios or virtual inventory locations for limited time promos
- Allocate inventory to segments by percentage of the total available or discrete unit values
- Set safety stock thresholds by segments and define floor values for a location
Inventory & Site Search
Increase Conversions with Inventory in Site Search
There is nothing more frustrating for a shopper than spending time searching for the perfect product only to find out it’s out-of-stock at checkout.
With Kibo, inventory data and search operate in unison, so shoppers only see items that are in-stock and purchasable. See how retailers like ACE Hardware are using Kibo to deliver effective search experiences and boost product discovery.
Resources
Explore More From Kibo
Report
Order Management: Only as Good as Your Inventory Visibility
Inventory management in an omnichannel e-commerce environment is anything but simple. Read this whitepaper – brought to you by Supply Chain Brain and sponsored by Kibo – to learn: Why inventory visibility is critical to…
Report
The Forrester Wave: Order Management Systems, Q2 2023
Kibo named as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023 With order management becoming an increasingly critical component of the customer experience, it’s never been more important to find a…
Guide
The Ultimate Guide to Order Management
Download The Ultimate Guide to Order Management to learn how to build an omnichannel order management strategy that aligns with your business capabilities and customer needs.
Discover the Modular Approach to Unified Headless Commerce Technology
Modern, microservices-based, API-first technology powers our unified headless commerce platform. See how Kibo can change the way you deliver unified customer experiences.
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