The Forrester Wave: Order Management Systems, Q2 2023
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Kibo named as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023
With order management becoming an increasingly critical component of the customer experience, it’s never been more important to find a tech solution that can solve for your unique business problems.
Now available, The Forrester Wave™: Order Management Systems, Q2 2023 helps you do that, evaluating the 8 most significant order management platform providers.
In the report, Kibo is recognized as a Strong Performer and described as a “best fit for organizations seeking a commerce-first approach to order management.” Forrester cited Kibo’s subscriptions management as the benefit of its unified commerce functionality, and that its “roadmap cites ML-based forecasting and optimization, as well as enhancements to routing logic and human processes.”
Read the report to learn:
- Why Kibo was named a Strong Performer after being assessed across Forrester’s 34-criterion evaluation of order management system (OMS) providers
- How each provider measures up and helps digital business professionals select the right one for their needs
- What Forrester recommends to look for in an order management system (OMS) provider
*The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave™ are trademarks of Forrester Research, Inc. The Forrester Wave™ is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave™. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.
Kibo’s Key Highlights From The Report
- Attained the highest scores possible in the criteria of supporting products and services, delivery model, and number of live installations.
- The only vendor to receive the highest score possible in the subscriptions management criterion.
- Achieved the highest score possible in the report (5.0) in the pre- and post- customer experience criterion.
See one of our pre-purchase order management experiences – the video highlights the role of inventory in search.
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