KIBO AI. Intelligence
Built In, Not Bolted On.
Increase your employee productivity, improve customer experience and optimize your operations for all roles across commerce and order management with agentic, AI search, and machine learning to B2C and B2B.
10x
Lower resolution cost
5x
Lower resolution time
14%
Productivity increase
Every Role, Every Workflow,
on the Model You Choose.
The KIBO Agentic Framework is built on five functions: Engage, Configure, Explain, Analyze, and Optimize. Every prompt you enter is matched to the right function, so you get the most accurate, efficient response.
Bring Your Own Model
Innovation
Plug in the best model the moment it ships: frontier or open-weight.
Cost control
Pick the right model at the right cost for your business
Engage
Focuses on conversational interactions across chat, email, and voice.
- Interacts with shoppers in real time to understand and answer requests as they arrive.
- Spans discovery, support, and post-order.
- Enables CSRs to resolve questions and issues, and provide better service faster.
Configure
Replaces tedious UI clicks by executing system changes via natural language.
- Executes tasks and changes system settings using natural language.
- Supports client users across the eCommerce to order orchestration spectrum.
- Gets day-to-day tasks done quickly and easily.
Explain
Translates complex backend data and logic into human-readable answers.
- Interprets complex operational data so business users can ask and answer questions in natural language — no SQL.
- No waiting on internal teams to pull data and analyze performance.
- Client users get the answers they need in seconds.
Analyze
Surfaces trends, anomalies, and insights across your commerce platform.
- Advanced commerce analytics and reporting.
- Surfaces trends, anomalies, and performance insights.
- Spans the full commerce platform.
Optimize
Autonomously optimizes inventory variables to prevent stockouts and protect revenue.
- Automatically optimizes system variables against business goals — continuous and autonomous.
- Predicts inventory levels across your network.
- Avoids stockouts and missed commitments to save sales.
Innovation
Plug in the best model the moment it ships: frontier or open-weight.
Bring Your Own Model
Open-Weight
Cost control
Pick the right model at the right cost for your business
Engage
Focuses on conversational interactions across chat, email, and voice.
Configure
Replaces tedious UI clicks by executing system changes via natural language.
Optimize
Autonomously optimizes inventory variables to prevent stockouts and protect revenue.
Analyze
Surfaces trends, anomalies, and insights across your commerce platform.
Explain
Translates complex backend data and logic into human-readable answers.
KIBO AI Playbooks
A Playbook is a saved, plain-language prompt that automates the repeatable Configure and Explain work your team does. It watches, reasons, and acts on its own under your permissions, with every run on record.
Trigger
Runs on a KIBO event, a schedule you set, or a manual run on demand.
Reason
Applies AI judgment, not rigid rules, to weigh what’s happening and decide what to do.
Alert
Flags the decision or problem for a human to review before anything changes.
Complete
Carries out the decision — updating data, running the fix, or handing off to another system.
Keep
Every run is logged into an audit trail: what it saw, what it changed, and who approved it.
KIBO MCP Server
Expose your commerce and order data as standardized tools any AI agent can call. Connect KIBO to your own copilots, internal agents, or emerging AI shopping channels with no custom integration work.
AI-Native Development
Plug Claude Desktop, Cursor, Windsurf, or VS Code with GitHub Copilot straight into your product catalog, orders, customers, and inventory.
500+ Commerce Operations, One Endpoint
Cart and checkout, order routing, site settings, and more are all accessible through a single authenticated connection. If KIBO can do it, your AI tools can too.
Secure by Default
Every request runs through your existing KIBO API credentials and tenant permission model. You get the speed of AI-native development without giving up control.
KIBO AI: The Foundation of
Autonomous B2B and B2C Execution
Our core philosophy is simple: AI must be the new primary interface between humans and technology to make complex commerce possible.
Unified Agentic Experience
Maximize your productivity with a single UI across all commerce and order management functions.
Composable Agentic Framework
Pay as you grow by starting with only the necessary agentic functionality and expanding over time.
Bring Your Own Model
Have the right model at the right cost with full control over the model you use and no vendor lock-in.
Guardrails for Autonomous Actions. Freedom Within Control.
Built for the enterprise, agents act with autonomy, inside boundaries you define and can audit at any time.
Playbooks per Agent
Pre-stored prompts configured by users that have appropriate permissions and guardrails.
Approvals for sensitive actions
Hold high-impact changes for human sign-off before they execute.
Audit trail of every action
Every action and prompt is recorded, reviewable, and exportable.
Enterprise data control
Your data stays governed by your enterprise controls and policies.
Frequently Asked Questions
What is KIBO AI?
It is a unified layer across commerce and order management that enables agentic commerce, AI-powered search and advanced analytics capabilities.
What is KIBO Agentic Commerce?
KIBO Agentic Commerce provides unified agentic experience across all commerce and order management roles.
Which AI model does it run on?
KIBO embraces Bring Your Own Model approach: you have complete freedom to use any model of your choosing including frontier and open weight models.
Are there multiple agents or single agent?
There are multiple agents working in the background but there is a single agentic experience across five functions: Engage, Configure, Explain, Analyze, Optimize
How do agents and external systems connect to KIBO AI?
Through the UI, Storefront API, A2A (agent-to-agent) API, the Admin Console, and an MCP server.
How is it priced?
KIBO AI is priced per function, based on order lines. This allows you to start small with a specific function that is of most interest for your business and expand in the future.
5x: Klarna‑class Production Deployments, 2024–25 • 10x: Mckinsey Service‑operations Data, 2026 • 14%: Stanford / Nber Field Study