Turn Every Purchase Into Recurring Revenue.
Run recurring commerce end-to-end on the KIBO platform: flexible frequencies and trials, subscriber self-service, buyer-triggered B2B replenishment, automated payment recovery, and renewal price protection. All on the same catalog, pricing, inventory, and fulfillment as every other order.
Global Brands Trust KIBO to Power Recurring Commerce.
Leader in The Forrester Wave™: Commerce Solutions, Q3 2026- 167% ROI with less than 6-month payback and $8M net present value: Total Economic Impact™ study
- Proactiv20% subscription growth after centralizing subscriptions on KIBO
Subscription Programs Built on Plugins Churn Quietly.
Expired cards cancel loyal subscribers. Buyers who can’t skip one shipment cancel the whole subscription. Recurring orders sit apart from inventory until they fail at the warehouse, and catalog price updates leak into active subscriber totals. Every gap costs retention, margin, or trust. With KIBO, subscriptions run natively on the same catalog, pricing, inventory, and order management as the rest of your commerce.
The Whole Subscription Lifecycle, on One Platform.
Signup, trials, scheduling, billing, payment recovery, self-service, fulfillment, and analytics. Native, not bolted on.
Offer One-Time, Mixed, or Subscription-Only. Per Product, Per Variant.
KIBO subscription modes fit the strategy, not the other way around.
Merchandisers set each product or variant to one-time, mixed, or subscription-only, define frequencies by value and unit, and attach trial windows with substitute sample SKUs. B2B buyers can skip the calendar entirely: link their own inventory to KIBO, set a reorder threshold, and let replenishment trigger automatically. Recurring revenue grows on choice, not lock-in.
Offer One-Time, Mixed, or Subscription-Only. Per Product, Per Variant.
KIBO subscription modes fit the strategy, not the other way around.
Merchandisers set each product or variant to one-time, mixed, or subscription-only, define frequencies by value and unit, and attach trial windows with substitute sample SKUs. B2B buyers can skip the calendar entirely: link their own inventory to KIBO, set a reorder threshold, and let replenishment trigger automatically. Recurring revenue grows on choice, not lock-in.
Pause, Skip, or Swap Without Calling to Cancel.
Rigid schedules are why subscribers leave.
KIBO’s self-service portal lets buyers pause, skip, swap items, and change frequency inside guardrails you configure, with Order All or Partial Items Now and Update Next Order Only for one-off needs. CSRs get the same controls in the service console. Brands with flexible subscriber control earn 2.4x higher customer lifetime value than rigid programs.
An Expired Card Should Never End a Relationship.
Involuntary churn costs merchants 4% to 8% of their subscribers every month.
KIBO’s payment recycling engine retries failed charges on your schedule, targets the gateway response codes that are actually recoverable, and automatically bumps a card’s expiration year when that’s the only problem. Installment plans split high-value subscriptions into scheduled payments.
Lock In the Price for the Life of the Subscription.
Subscribe & save discounts never disturb one-time pricing.
Subscription pricing runs on dedicated subscription price lists. Lock renewal pricing for the subscription’s lifetime, or configure continuity orders to compare the latest item price against the original total and apply the better one. Catalog updates never inflate an active subscriber’s total or break a promise.
Recurring Orders Route and Fulfill Like Any Other Order.
No plugin to sync and no silo to reconcile.
Subscriptions run on the same catalog, pricing, inventory, and order workflows as the rest of KIBO. Continuity orders release into OMS queues days ahead of shipping, custom attributes like B2B cost-center codes ride along on every order, and subscription reporting tracks growth, churn, and lifetime value next to your other commerce KPIs.
Everything Recurring Commerce Needs, Out of the Box.
Nine capabilities that keep subscribers subscribed, from first trial to the hundredth renewal.
Merchandise Every Cadence
KIBO supports one-time, mixed, and subscription-only purchasing on any product or variant, so merchandising strategy, not plugin limitations, decides how each product sells.
- One-time, mixed, or subscription-only purchasing per product or variant without custom code
- Pre-set and custom frequencies by value and unit (every 14 days, every 2 months, quarterly)
- Mixed carts: one-time and recurring items in a single checkout
- Items with different frequencies generate matching subscriptions automatically
Merchandise Every Cadence
KIBO supports one-time, mixed, and subscription-only purchasing on any product or variant, so merchandising strategy, not plugin limitations, decides how each product sells.
- One-time, mixed, or subscription-only purchasing per product or variant without custom code
- Pre-set and custom frequencies by value and unit (every 14 days, every 2 months, quarterly)
- Mixed carts: one-time and recurring items in a single checkout
- Items with different frequencies generate matching subscriptions automatically
Let Buyers Set the Trigger, Not the Calendar
B2B buyers link their own inventory levels to KIBO, set a reorder threshold, and the platform generates the order automatically when stock hits it. Buyers can also fire a re-order on demand.
- Buyer-defined inventory thresholds trigger automatic reorder
- On-demand re-order outside the standard schedule
- Runs alongside frequency-based subscriptions on the same account
- Latest pricing applied automatically at each reorder
Turn Trials Into Subscribers Automatically
KIBO trial programs remove the commitment barrier. When the window closes, the trial converts on schedule, not on a reminder email.
- Trial windows configured in days
- Substitute trial products, variations, and options
- Automatic conversion to the full-size subscription with no re-checkout
- Payment, shipping, and frequency settings carried through conversion
- Easy cancellation during the trial keeps trust (and conversion) high
Put Subscribers in Charge and Keep Them
Subscribers manage deliveries themselves in the account portal, inside guardrails you set. CSRs get the same controls, so changes are one touch no matter who makes them.
- Self-service pause, skip, swap, reactivate, and cancel
- Change frequency and delivery schedule in the portal
- Guardrails: max consecutive skips, pause limits, automatic reactivation
- Order All or Partial Items Now, with one-time add-ons, auto-resets the next delivery date
- Update Next Order Only for a single shipment
- Same controls for CSRs in the service console
- Subscription changes trigger customer notifications and API events
Recover Failed Payments Before They Become Churn
KIBO’s payment recycling engine retries failed recurring payments on rules you configure and recovers them without human intervention.
- Configurable retry schedules: days, intervals, authorization times, eligible payment types
- Gateway response-code targeting for recoverable failures
- Automatic credit-card expiration year bumping
- Tokenized recurring payments
- Installment plans with scheduled, per-order-managed payments
- Recovered payments dispatch the shipment automatically
- Errored and Failed statuses flag payment issues for service teams
Protect the Price You Promised
KIBO keeps subscription pricing on dedicated price lists, so catalog updates never leak into active subscriber totals.
- Dedicated subscription price lists: subscribe & save never touches one-time pricing
- Price locking for the lifetime of the subscription
- Continuity pricing: best price or latest price, by configuration
- Promotions targeted to the first order, renewals, or milestone orders
- Loyalty and membership pricing by customer segment or B2B account
Make Every Recurring Order Operation-Ready
KIBO carries custom data on every subscription and releases continuity orders into OMS queues ahead of the ship date. Warehouses, buyers, and service teams plan instead of react.
- Custom attributes scoped “Subscription Only” or “Order and Subscription”
- Reserve stock for subscription fulfillment to prevent overselling
- B2B fields: department budget codes, project references, compliance levels
- Fields flow into invoicing, fulfillment, and reporting with no re-entry
- Continuity orders release into OMS queues days ahead of ship date
- Attributes visible to service and sales teams on every subscription
Know Your Recurring Revenue
Track recurring-revenue KPIs beside every other commerce metric, and plan from committed demand, not guesswork.
- Dedicated reporting views: subscription, item, cancelled item
- Subscription views joined to customer data
- Subscriber growth, churn rate, and skip rate metrics
- Order frequency and lifetime value per subscriber
- Subscription KPIs alongside order and inventory reporting
- Continuity schedules as an explicit demand-planning input
Service Subscribers in One Touch
KIBO AI answers everyday subscriber questions across chat, email, and voice. A chat conversation updates the delivery schedule instantly; humans handle the judgment calls.
- AI engagement across chat, email, and voice, signup through post-order
- Human handoff with full context
- One screen: subscription, order, customer, payment
- Transact on the spot: delay, swap, adjust frequency
- Approvals and a full audit trail on agent actions
KIBO Subscriptions Is Built for What Comes Next
Native, Not Bolted On
Subscription management runs inside the KIBO platform on the same catalog, pricing, inventory, and order workflows, so recurring orders route and fulfill like any other order. No plugin to integrate, sync, or reconcile.
B2C & B2B on One Engine
Trial kits for a DTC skincare launch, locked pricing on commercial equipment contracts, cost-center codes on every recurring invoice. One engine serves replenishment and B2B recurring orders without a second platform.
Tokenized,
Compliant Billing
Recurring payments process against tokenized credentials on infrastructure certified to PCI DSS Level 1, with SOC 2 Type 2 and SOC 3 audits and GDPR, CCPA, and CPRA privacy compliance built in.
Scale Through Every Renewal Cycle
Cloud-native services scale automatically for renewal-date bursts, promotional subscriber growth, and peak-season volume: millions of orders without performance degradation.
Honest Answers to the Questions We Get
Yes. One-time and recurring items check out together in a single cart, and the subscription then generates future orders on its own schedule, with self-service pause, skip, and swap for the customer.
KIBO’s payment recycling engine retries the payment on your configured schedule, targets the gateway response codes that indicate recoverable failures, and can automatically bump a card’s expiration year. If the payment recovers, the shipment dispatches automatically. No CSR intervention, no cancelled subscription.
Yes. In the account portal, subscribers pause, skip, swap items, change frequency, or cancel within limits you configure, such as maximum consecutive skips and pause duration with automatic reactivation. “Order All or Partial Items Now” ships early on demand, and “Update Next Order Only” changes a single shipment.
Yes. Configure a trial window in days, choose substitute trial SKUs or sample variations, and the platform converts the trial to the full subscription automatically, carrying over payment, shipping, and frequency settings.
Subscription pricing runs on dedicated subscription price lists. Lock the original price for the subscription’s lifetime, or configure continuity orders to compare the latest item price against the original total: best price or latest price. Catalog price updates never leak into active subscriber totals.
Yes. Continuity orders generate automatically and release into KIBO’s OMS, optionally days ahead of the ship date for planning, and route, allocate inventory, and fulfill through the same workflows as one-time orders.
Yes. Custom attributes like department budget codes and project references persist across recurring orders, installment plans split high-value subscriptions into scheduled payments, and price locking protects commercial account pricing for the life of the agreement.
Yes. Reps see the full subscription context on one screen and transact on the spot: delay a shipment, swap an item, adjust frequency. KIBO AI handles everyday subscriber questions across chat, email, and voice and hands off to humans when judgment is needed, with approvals and a full audit trail.
Yes. Subscriptions ship as part of an eCommerce + OMS implementation or as a standalone product configured with your own catalog and customer data.
Build Predictable Revenue. Retain Every Subscriber.
See how KIBO Subscriptions turns one-time transactions into long-term customer relationships with flexible schedules, subscriber self-service, and automated payment recovery.