Pricing
KIBO Commerce Platform Pricing
Transparent, Flexible Pricing & Deployment for eCommerce and Order Management.
Trusted to run complex, high-volume commerce at scale.
Trusted to run complex, high-volume commerce at scale
First, choose the product
your business needs.
Lower your total cost of ownership while streamlining operations with Kibo’s composable commerce solutions.
Order Management
- Distributed order management
- Real-time inventory visibility
- Intelligent order orchestration
- Fulfillment workflows and UIs
B2C
Commerce
- Catalog, pricing, & promotions
- Rapid deployment of omnichannel experiences
- Customer support across channels
- Product discovery & search
B2B
Commerce
- Self-service portal for customers
- Automated workflows to approve quotes
- Built for manufacturers, distributors, and wholesalers
- Product discovery & search
Bundled Solutions
- eCommerce, Order Management, and Subscriptions in one platform
- Comprehensive ready-to-use solutions
- API microservices based architecture
Order Management Packaging
Plans for every business with options to customize and expand. Implement what you need, when you need it.
Kibo Order Management is a recognized industry leader, helping clients achieve significant ROI, such as a 50% reduction in shipments per order for Kibo clients. With Kibo’s innovative, composable order management system, businesses gain better data visibility and customer experiences through a unified view of real-time data, intelligent order routing, customizable fulfillment workflows, and a comprehensive call center UI for managing customer orders.
Starter
Foundational Package to get started:
- Inventory management capabilities
- Order information and returns
- Omnichannel fulfillment
- Integration with shipping carriers
- Payments
- Customer service capabilities
Essentials
Starter Package, plus:
- Customizable order routing workflows and strategies
- Fulfillment optimization
Advanced
Essentials Package, plus:
- Catalog management
- Pricing lists management
- Promotion and Discount management
- Subscriptions management
- Dropship
- Order Management Agents
- Reverse logistics
We are a franchise with 1100 stores across the country.
Because Kibo’s order management system is headless, we can make incremental changes to the fulfillment interface to all locations and say, ‘We’re going to make this improvement to how you can return a product.’ We are also able to make changes to the UI specific to individual stores which has been a big help.
Danny Valentino — Director of IT eCommerce Home Hardware
B2C & DTC eCommerce Packaging
Plans for every business with options to customize and expand. Implement what you need, when you need it.
Kibo eCommerce is consistently recognized as an industry leader, with clients seeing a 63% increase in conversion rates within a year. Key features include unified administration of workflows, granular search relevancy, customizable pricing and promotions, persistent carts, catalog management, comprehensive reporting, tax and payment integrations, customer management, and versatile order management.
I was looking for something that would enable us to build B2B customer experiences rapidly with flexibility,
and have really strong search experiences, have an efficient checkout process, perform well with SEO page speed, and that I was confident with the [platform] scalability and stability. A lot of competitors or other e–commerce platforms might do little pieces better, but we weren’t able to find a company that we felt as comfortable would meet our needs in the short term and the long term as Kibo.
Andy Wolf — CTO, Fortis Life Sciences
B2B eCommerce Packaging
Plans for every business with options to customize and expand. Implement what you need, when you need it.
Kibo eCommerce is consistently recognized as an industry leader, with clients seeing a 63% increase in conversion rates within a year. Key features include unified administration of workflows, granular search relevancy, customizable pricing and promotions, catalog management, comprehensive reporting, tax and payment integrations, customer management, and field sales tools.
Boscov’s Achieves Unified Commerce with Kibo
“Our system prior to this had been homegrown, great, worked for where we were, but it wasn’t necessarily growing where we wanted to go. So Kibo was the right solution to help unify things to really up our game digitally.”
Elizabeth Ragone — VP of E-Commerce, Boscov’s
Recognized
Flexible Pricing &
Deployment Options
We offer transparent pricing and flexible deployment options for you to launch our solutions on your timeline. Launch modules in a phased approach such as catalog, cart and checkout, a complete solution like order management, or the full composable commerce platform consisting of eCommerce, order management, and subscriptions all at once.
Packaged Modules
- Compose quicker with right-sized modules
- Fully functional out-of-the-box with workflows & UI
Modularly Deployable Options
- Functional-first approach
- Pre-integrated for faster time-to-market
Unified Platform Deployment
- Deploy solutions together as a unified platform
- No functional overlap due to shared microservices
Kibo will support you
every step of the way
From pre- to post-implementation, you’ll have dedicated access to Kibo technical resources, guaranteeing ownership and partner support throughout and beyond the implementation process. Additionally, we provide 24/7 support to ensure uninterrupted operations for all sites and services. We offer two levels of client support: Standard and Premium.
| Standard | Premium | |
| Platform support and issue resolution | ✓ | ✓ |
| Incoming case queue and assignments | ✓ | ✓ |
| Routing cases within support | ✓ | ✓ |
| End-to-end ownership of tickets through resolution | ✓ | ✓ |
| Kibo Community Forum for product related questions | ✓ | ✓ |
| Maintained knowledge base | ✓ | ✓ |
| First point of contact for client escalations is the Support ticket and general support team | ✓ | ✓ |
| Allows clients to escalate via the Support ticket | ✓ | ✓ |
| Kibo Academy for training and certification | ✓ | ✓ |
| All major incidents and ”Severity 1” issues route through Support regardless if it is reported by the client or we proactively identify the issue and notify the client | ✓ | ✓ |
| Automated dashboards that aggregates key data from several sources to give an accurate view of client and platform performance | ✓ | ✓ |
| Guidance on how to best implement new features and functionality | ❌ | ✓ |
| Premium routing for cases and escalations | ❌ | ✓ |
| Expert services resource & engineer | ❌ | ✓ |
| Non-Kibo platform support for issues related to integrations/third-party vendors | ❌ | ✓ |
FAQs
Why do we price based on order lines?
Most providers charge based on GMV of the overall business, resulting in higher subscription fees as GMV grows. GMV not only accounts for the number of order lines, but it also considers the value of each order line, resulting in higher charges as a result of their business model. Instead, Kibo prices its platform based on the number of order lines ingested versus GMV. Kibo prices based on usage only, rather than both usage and potential revenue. This means you won’t be charged if you have a lower profit margin, or you have high-value transactions with low volume.
Can I customize a package?
Yes, you may customize each package plan based on your specific requirements, and can roll out solutions in phased approaches or all at once based on your needs. Reach out to our team to discuss options.
Can I upgrade my plan at any time?
Yes, you can upgrade or add on other products at any time. We want to ensure the platform adapts with your evolving business and customer needs.
What is MACH/benefits of MACH architecture
MACH architecture, standing for Microservices, API-first, Cloud-native, and Headless, is an approach to building and deploying systems that emphasizes modular design, interoperability, scalability, and flexibility. Its benefits include improved agility, faster time-to-market, enhanced scalability, easier integration with third-party services, and better support for omnichannel experiences.
What is extensibility?
Extensibility refers to the ability of a system, framework, or software application to easily accommodate and integrate additional functionalities or features. As a result, you can customize the platform with a flexible API layer to meet your specific needs.
