The Total Economic Impact™ Of KIBO Order Management
- 167% Return on Investment
- $8M Net Present Value
- $12.8M Benefits PV
- < 6 Months Payback
Customers using AI Agents can expect to achieve:
Cart Conversions, AOV, LTV, Checkouts
Customer Support Cost
Faster Order Fulfillment
Shopper Agent can answer product questions, check inventory, calculate delivery dates, and complete orders without human intervention.
Shoppers track orders, request returns, process exchanges, and modify shipments through conversational AI autonomously.
Monitor AI interactions, intervene when needed, and gain insights to improve agent performance from one dashboard.
We built KIBO Agentic Commerce, in partnership with Google Cloud and Gemini, to fundamentally address this complexity and enable the future of autonomous commerce. Our core philosophy is simple: AI must be the new primary interface between humans and technology to make complex commerce possible.
Pre-trained, multi-agent system built for commerce and industry use cases.
AI Agents operate directly on our composable, API-driven architecture, allowing for rapid integration.
Our agents retain long, complex B2B negotiations or detailed shopping journeys while reducing hallucinations.
Answers product questions, checks availability, adds to cart, and can place the order in one flow.
Creates and validates promotions, schedules activation, and safeguards margin.
Generates product descriptions and SEO metadata, translates content across locales, and publishes to the catalog.
Looks up orders, edits lines, applies coupons, and initiates refunds/returns.
Answers natural‑language questions with charts, anomaly detection, and prescriptive recommendations.
Surfaces API documentation and generates production‑ready code or containers.
Proposes routing rules, explains decisions, and optimizes source selection.
Automates per‑item disposition, routes to the right node, and confirms restock for resale.
Generates demand forecasts and recommends purchasing, transfers, or rebalancing.
From Black Friday chaos to B2B complexity
— see how agents deliver under pressure.
High volume, high promo pressure
Predicts/validates rules to protect margin; avoids stacking errors.
Order Routing Agent
Optimizes for cost or speed under SLA; reduces splits and late deliveries.
CSR Agent
Deflects WISMO with self‑service tracking/edits.
Large quotes, tiered pricing
Buyer Agent
Answers “volume discount” questions, builds the cart/quote with real‑time inventory, and places the order.
Order Routing Agent
Respects brand/region/hazmat constraints; splits intelligently; supports consolidation/transfers
Merchandising Agent
Localizes product copy & SEO across locales to support multiple regions.
From intent to action, watch an AI agent plan, act, and verify.
Understand: Context grounding & data priming; brand voice; guardrails.
Prompt/Plan: Translate natural language to goals/tools; plan shown as steps.
Execute: Perform API‑level actions (cart, order, routing, returns).
Verify & log: Require approvals (when necessary), maintain audit trail, enable rollback if policy fails.
Scopes per agent • Approvals for sensitive actions
Audit trail of every action & prompt • Data control with enterprise controls
Pricing is tiered based on volume
Volume: 100K Conversations
Price: $45,000 USD
Additional Volume:
$.50/conversation (Sold in blocks of 10K conversations)
Term Length: 1 year
Volume: 500K Conversations
Price: Tiered Pricing
Additional Volume:
$.45/conversation (Sold in blocks of 10K conversations)
Term Length: 1 year
Volume: 1M+ Conversations
Price: Tiered Pricing
Additional Volume:
$.40/conversation (Sold in blocks of 10K conversations)
Term Length: 1 year
Answers product questions, checks availability, adds to cart, and can place the order in one flow.
Catalog look‑up → real‑time inventory (RIS)/EDD check → cart operations → checkout
Faster PDP to cart conversion, and fewer drop‑offs, by completing the purchase inside the conversation.
Creates and validates promotions, schedules activation, and safeguards margin.
Create promo object → set segmentation/eligibility → validate conflicts → schedule start/stop
Higher AOV with fewer promo errors or leakage during peak events.
Generates product descriptions and SEO metadata, translates content across locales, and publishes to the catalog.
Draft long description → generate SEO → translate to locales → publish updates to parent catalog
Faster, consistent global merchandising without manual copy/paste work.
Looks up orders, edits lines, applies coupons, and initiates refunds/returns.
Order lookup → modify order lines → apply coupon/reprice → issue refund or start RMA
Lower handle time and higher CSAT via instant self‑service and agent‑assist flows.
Answers natural‑language questions with charts, anomaly detection, and prescriptive recommendations.
Query metrics across channels → run anomaly/variance checks → generate viz → attach recommendations
Faster decision‑making and proactive issue detection vs. reactive reporting.
Surfaces API documentation and generates production‑ready code or containers.
Retrieve relevant API docs → scaffold container/service → add error paths → wire inventory/cart calls
Shorter time‑to‑market and simpler integrations for new commerce features.
Proposes routing rules, explains decisions, and optimizes source selection.
Candidate generation across nodes → apply filters (hazmat/geo/capacity) → evaluate scenarios → assign fulfillment (plus transfers if needed)
Lower shipping cost/order, fewer splits, and fewer late deliveries.
Automates per‑item disposition, routes to the right node, and confirms restock for resale.
Authorize return → choose disposition → create route → update item condition → restock/RTV
Higher recovery value, faster days‑to‑resale, fewer manual touches.
Generates demand forecasts and recommends purchasing, transfers, or rebalancing.
Build time‑series forecasts → simulate scenarios → produce purchase/transfer suggestions → export to planning
Fewer stockouts and less excess inventory through proactive planning.
