The Total Economic Impact™ Of KIBO Order Management
- 167% Return on Investment
- $8M Net Present Value
- $12.8M Benefits PV
- < 6 Months Payback
KIBO’s Order Management System (OMS) delivers on customer promises with real-time inventory visibility, intelligent order sourcing and routing, and fulfillment optimization across stores, Distribution Centers (DCs), and dropship vendors..
Trusted by global retailers, manufacturers, distributors, and wholesalers who need to run complex, high-volume commerce at scale.
Use real-time inventory (RIS) + pre‑purchase Estimated Delivery Date (EDD) for accurate delivery promises.
Rules-driven scenarios & filters automatically pick the best node to hit dates at the lowest cost.
BPM workflows optimize fulfillment across your entire network. CSR UIs enable seamless service and exception resolution.
Aggregates network-wide availability and exposes throughout the shopper journey.
Intelligent, rules-based routing suggests the best node with the ability to split orders.
Interactive Customer Service Representative (CSR) UI for handling appeasements, returns, and replacements.
Displays Estimated Delivery Dates (EDD) pre-purchase.
Customizable, guided workflows for fulfillment types, including Ship-to-Home, BOPIS, Curbside, and Delivery.
Modern shoppers move fast. If promises are vague or slow, they abandon cart
KIBO is headless and microservices-based: Deploy in phases or a complete solution. Buy what you need and scale when you’re ready.
CMS Add-On
Build self-service portals with resources, documentation, and account content.
AI Search Add-On
Semantic search interprets part numbers, specs, and technical terminology.
Commerce Product
Self-service portals for ordering, reordering, and account management.
Subscriptions Add-On
Automate recurring orders for maintenance plans and replenishment programs.
Agentic Commerce Add-On
AI agents help buyers build orders and support teams resolve issues.
Reverse Logistics Add-On
Automate returns, core charges, and warranty replacements with configurable rules.
Order Orchestration Product
Route orders across branches, warehouses, and suppliers intelligently.
Dropship Add-on
Expand assortment without inventory risk.
Modern shoppers move fast. If promises are vague or slow, they abandon cart
KIBO is headless and microservices-based: Deploy in phases or a complete solution. Buy what you need and scale when you’re ready.
CMS Add-On
uild brand experiences, editorial content, and shoppable landing pages.
AI Search Add-On
Semantic search interprets natural language, prioritizes relevant in-stock products.
Commerce Products & Attributes
Multi-site management with localized pricing, promotions, and customer experiences.
Subscriptions Add-On
Automate replenishment with flexible cadences, membership perks, and discounts.
Agentic Commerce Add-On
AI agents assist shoppers, support teams, and merchandisers autonomously.
Reverse Logistics Add-On
Optimize return routing, disposition, and refunds with automated rules.
OMS Product
Unified order management across fulfillment nodes, channels, and delivery methods.
Dropship Add-on
Expand assortment with vendor products while controlling checkout experience.
Modern shoppers move fast. If promises are vague or slow, they abandon cart
KIBO is headless and microservices-based: Deploy in phases or a complete solution. Buy what you need and scale when you’re ready.
Headless storefronts and experiences for B2C/B2B, visual merchandising, promotions, and content. →
Real‑time inventory, promising, order orchestration, and store fulfillment. →
Advanced billing cycles and entitlements. →
Returns and exchanges that protect margin. →
Expand assortment without inventory risk. →
Intent‑aware vector-power and LLM-based semantic search. →
Headless CMS to build storefronts and manage content across channels. →
AI agents that automate tasks across commerce, order management and support. →
PCI‑ready cart/checkout to accelerate launches. →
Centralize product, price, and promo logic. →
Real-time inventory visibility across all locations. →
Real-time inventory visibility across all locations, plus smart order routing. →
Headless storefronts and experiences for B2C/B2B, visual merchandising, promotions, and content. →
Real‑time inventory, promising, order orchestration, and store fulfillment. →
Advanced billing cycles and entitlements. →
Returns and exchanges that protect margin. →
Expand assortment without inventory risk. →
Intent‑aware vector-power and LLM-based semantic search. →
Headless CMS to build storefronts and manage content across channels. →
AI agents that automate tasks across commerce, order management and support. →
PCI‑ready cart/checkout to accelerate launches. →
Centralize product, price, and promo logic. →
Real-time inventory visibility across all locations. →
Real-time inventory visibility across all locations, plus smart order routing. →
Looks up orders, edits lines, applies coupons, and initiates refunds/returns.
Answers natural‑language questions with charts, anomaly detection, and prescriptive recommendations.
Surfaces API documentation and generates production‑ready code or containers.
Proposes routing rules, explains decisions, and optimizes source selection.
Automates per‑item disposition, routes to the right node, and confirms restock for resale.
Generates demand forecasts and recommends purchasing, transfers, or rebalancing.
With KIBO, you can maintain your core systems while improving operations by simply branching off existing functionality to introduce new features. This enables a flexible, incremental migration, allowing you to continuously add capabilities and smoothly replace legacy components without destabilizing your entire tech stack.
KIBO Real‑time Inventory Service gives your storefront and service tools live availability from a single source of truth, from search to PDP to cart & checkout. Show “in stock near you” and calculate ATP with current and future inventory.
Use EDD Suggestion to preview dates before order submission. Expose the same dates to store associates and CSRs so everyone sees the promise and exceptions are handled fast.
With KIBO, you can maintain your core systems while improving operations by simply branching off existing functionality to introduce new features. This enables a flexible, incremental migration, allowing you to continuously add capabilities and smoothly replace legacy components without destabilizing your entire tech stack.
Ship from the closest in‑stock store/DC for speed or fallback to regional node for cost savings.
Automatically prioritize locations with inventory buildup to reduce carrying costs.
Honor account allocations, contract SLAs, ship‑complete rules, and PO line requirements.
“Dropped cancellations after surfacing store inventory on PDP.”
“Shorter fulfillment cycles with optimized routing.”
“Fewer support touches per order after CSR tooling rollout.”
Looks up orders, edits lines, applies coupons, and initiates refunds/returns.
Order lookup → modify order lines → apply coupon/reprice → issue refund or start RMA
Lower handle time and higher CSAT via instant self‑service and agent‑assist flows.
Answers natural‑language questions with charts, anomaly detection, and prescriptive recommendations.
Query metrics across channels → run anomaly/variance checks → generate viz → attach recommendations
Faster decision‑making and proactive issue detection vs. reactive reporting.
Surfaces API documentation and generates production‑ready code or containers.
Retrieve relevant API docs → scaffold container/service → add error paths → wire inventory/cart calls
Shorter time‑to‑market and simpler integrations for new commerce features.
Proposes routing rules, explains decisions, and optimizes source selection.
Candidate generation across nodes → apply filters (hazmat/geo/capacity) → evaluate scenarios → assign fulfillment (plus transfers if needed)
Lower shipping cost/order, fewer splits, and fewer late deliveries.
Automates per‑item disposition, routes to the right node, and confirms restock for resale.
Authorize return → choose disposition → create route → update item condition → restock/RTV
Higher recovery value, faster days‑to‑resale, fewer manual touches.
Generates demand forecasts and recommends purchasing, transfers, or rebalancing.
Build time‑series forecasts → simulate scenarios → produce purchase/transfer suggestions → export to planning
Fewer stockouts and less excess inventory through proactive planning.
