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Composable Commerce

Built for Growth, Control, & Real-Time Execution

Power high-conversion experiences across B2C and B2B on one headless, API-first platform. Launch fast, iterate faster, and scale with confidence — without locking your business into rigid suites.

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Trusted to run complex, high-volume commerce at scale

“KIBO was willing to build, adapt, and create solutions for our needs. Other platforms wanted us to conform to their systems, but KIBO was willing to make it work for us.”

— Emily Wright Senior Digital Product Manager, Go! Retail Group (Calendars.com)

Launch Fast. Drive Conversion Faster.

  • Deploy MVPs and complex B2B buyer portals in weeks.

  • Add features without replatforming.

Win the Cart with Intelligence

  • Boost AOV using AI Search, promotions, and persistent carts.

  • Enable self-service for B2B accounts.

Operate with 
Precision.

  • Meet delivery dates with real-time inventory and routing.

  • Orchestrate orders against contracts/SLAs.

Unified Platform 
for B2C & B2B

Support consumer and account-based buying with price lists, quotes, approvals, POs, and account hierarchies out of the box.

Headless, Microservices Architecture

Compose the capabilities you need (catalog, cart, checkout, payments, orders, search, CMS) and deploy at your pace.

Universal Cart 
& Fast Checkout

Boost conversions with persistent carts, advanced promo logic, and multi-ship orders.

AI Vector Search 
+ Live Inventory

Show only in-stock or coming-soon products and fine-tune relevance.

Real-Time Inventory 
& Smart Routing

Unify stores, DCs, dropship, and marketplace orders with intelligent orchestration.

Grow Assortment with Marketplace & Dropship

Natively integrate with your commerce and OMS stack for easy catalog expansion.

Work the Way You Want

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Build Your Roadmap not Someone Else’s.

Modern shoppers move fast. If promises are vague or slow, they abandon cart

KIBO is headless and microservices-based: Deploy in phases or a complete solution. 
Buy what you need and scale when you’re ready.

Purchase Orders Capability Accept PO numbers, net terms, and custom payment workflows.
Invoices Capability Generate accurate invoices with account-specific pricing and credit terms.
Products & Attributes Capability Manage technical specs, compatibility data, and product hierarchies centrally.
Quotes Capability Create, approve, and convert quotes into orders seamlessly.
CMS Add-On Build self-service portals with resources, documentation, and account content.
Catalog Capability Manage account-specific catalogs with negotiated pricing and product visibility.
Bundles & Kits Capability Offer pre-configured kits and volume bundles with custom pricing.
AI Search Add-On Semantic search interprets part numbers, specs, and technical terminology.
Commerce Product Self-service portals for ordering, reordering, and account management.
Pricing & Promotions Capability Apply contract pricing, volume discounts, and account-specific promotions automatically.
Tax Capability Calculate exemptions, tax certificates, and multi-jurisdiction rules accurately.
Subscriptions Add-On Automate recurring orders for maintenance plans and replenishment programs.
Agentic Commerce Add-On AI agents help buyers build orders and support teams resolve issues.
Real Time Inventory Capability Accurate stock visibility across warehouses, branches, and vendor networks.
Estimated Delivery Date Capability Provide transparent delivery promises based on availability and lead times.
Reverse Logistics Add-On Automate returns, core charges, and warranty replacements with configurable rules.
Order Orchestration Product Route orders across branches, warehouses, and suppliers intelligently.
Routing Capability Optimize fulfillment based on cost, service level, and inventory availability.
Shipment Capability Track partial shipments, backorders, and multi-location deliveries in real time.
Dropship Add-on Expand assortment without inventory risk.
Fulfillment & Delivery Capability Enable branch pickup, direct ship, and job-site delivery options.
Returns Add-on Process returns, exchanges, and warranty claims with account-specific rules.
Branch Add-on Manage inventory, pricing, and fulfillment across distributed branch networks.

Modern shoppers move fast. If promises are vague or slow, they abandon cart

KIBO is headless and microservices-based: Deploy in phases or a complete solution. 
Buy what you need and scale when you’re ready.

Cart & Checkout Capability Modern cart reduces abandonment, supports promotions and real-time inventory.
Products & Attributes Capability Structure product details, specifications, and attributes for accurate discovery.
Bundles Capability Create kits and product bundles with flexible pricing rules.
Catalog Capability Centralize product data, manage variants, and publish across channels.
CMS Add-On uild brand experiences, editorial content, and shoppable landing pages.
Pricing & Promotions Capability Run sales, discounts, and loyalty offers without developer help.
Tax Capability Calculate accurate tax rates by location with flexible integrations.
AI Search Add-On Semantic search interprets natural language, prioritizes relevant in-stock products.
Commerce Products & Attributes Multi-site management with localized pricing, promotions, and customer experiences.
Returns Capability Automate refunds, exchanges, and return routing based on rules.
Store Capability Power in-store pickup, curbside, and endless aisle fulfillment options.
Subscriptions Add-On Automate replenishment with flexible cadences, membership perks, and discounts.
Agentic Commerce Add-On AI agents assist shoppers, support teams, and merchandisers autonomously.
Real Time Inventory Capability Prevent oversells with accurate, location-aware stock visibility across channels.
Estimated Delivery Date Capability Show accurate delivery promises that build trust and drive conversions.
Reverse Logistics Add-On Optimize return routing, disposition, and refunds with automated rules.
OMS Product Unified order management across fulfillment nodes, channels, and delivery methods.
Order Orchestration Capability Route orders intelligently based on inventory, cost, and service levels.
Dropship Add-on Expand assortment with vendor products while controlling checkout experience.
Fulfillment & Delivery Capability Enable BOPIS, ship-from-store, delivery, and mixed-mode fulfillment seamlessly.
Shipment Add-on Track multi-piece and split shipments with real-time status updates.

Modern shoppers move fast. If promises are vague or slow, they abandon cart

KIBO is headless and microservices-based: Deploy in phases or a complete solution. 
Buy what you need and scale when you’re ready.

Products

Commerce

Headless storefronts and experiences for B2C/B2B, visual merchandising, promotions, and content. →

Order Management

Real‑time inventory, promising, order orchestration, and store fulfillment. →

Add-Ons

Subscriptions

Advanced billing cycles and entitlements. →

Reverse Logistics

Returns and exchanges that protect margin. →

Dropship

Expand assortment without inventory risk. →

AI Search

Intent‑aware vector-power and LLM-based semantic search. →

CMS

Headless CMS to build storefronts and manage content across channels. →

Agentic Commerce

AI agents that automate tasks across commerce, order management and support. →

Packaged Microservice

Cart & Checkout

PCI‑ready cart/checkout to accelerate launches. →

Catalog, Pricing & Promotions

Centralize product, price, and promo logic. →

Inventory Visibility

Real-time inventory visibility across all locations. →

Inventory Promising

Real-time inventory visibility across all locations, plus smart order routing. →

Products

Commerce

Headless storefronts and experiences for B2C/B2B, visual merchandising, promotions, and content. →

Order Management

Real‑time inventory, promising, order orchestration, and store fulfillment. →

Subscriptions

Advanced billing cycles and entitlements. →

Reverse Logistics

Returns and exchanges that protect margin. →

Dropship

Expand assortment without inventory risk. →

AI Search

Intent‑aware vector-power and LLM-based semantic search. →

CMS

Headless CMS to build storefronts and manage content across channels. →

Agentic Commerce

AI agents that automate tasks across commerce, order management and support. →

Cart & Checkout

PCI‑ready cart/checkout to accelerate launches. →

Catalog, Pricing & Promotions

Centralize product, price, and promo logic. →

Inventory Visibility

Real-time inventory visibility across all locations. →

Inventory Promising

Real-time inventory visibility across all locations, plus smart order routing. →

65%

Icon

faster implementation

Accelerated timelines versus multi-vendor approaches.

117%

Icon

YoY revenue lift

Example outcome from a KIBO subscriptions customer (Proactiv) after consolidating on KIBO.

50%

Icon

fewer integrations

Platform consolidation reduces integration overhead and technical risk.

Commerce Agents.
Automation Built for Growth.

These agents simplify complex tasks for every user, from shopper and CSR to developer,, providing instant answers, generating code, and continuously tuning core commerce processes.

Engage
Configure
Tune
Explain

Connie
Customer

Where can I buy the green jacket today?

Mark Store
Manager

Reduce the number of split shipments 20%.

Engage

Conversational agents for shopping, service, and replenishment

Configure

Execute tasks and change system settings.

Tune

Interpret complex data and system decisions

Explain

Automatically optimizes system variables based on business goals

Mary
Merchandiser

Discount all green
jackets by 10% this week.

Charlie Supply
Chain

Why is our EMEA expansion slowing?

Meet the Crew Behind
Commerce That Runs Itself

Commerce

shopper

Shopper

Conversational shopping copilot that answers product questions, checks availability, adds to cart, and can place the order in one flow.

Engage

Promotions

Creates and validates promotions, schedules activation, and safeguards margin by preventing stacking and enforcing eligibility.

Configure • Explain • Tune

Merchandising

Generates product descriptions and SEO metadata, translates content across locales, and publishes to the catalog.

Configure • Explain • Tune

Commerce + OMS

customer-success

Customer Success

Looks up orders, edits lines, applies coupons, and initiates refunds/returns while deflecting WISMO and post‑purchase tickets.

Engage
analytics

Analytics

Answers natural‑language questions with charts, anomaly detection, and prescriptive recommendations.

Explain

developers

Developer

Surfaces API documentation and generates production‑ready code or containers.

Explain

OMS Agents

order-routing

Order Routing

Proposes routing rules, explains decisions, and optimizes source selection.

Configure • Explain • Tune

Reverse Logistics

Automates per‑item disposition, routes to the right node, and confirms restock for resale.

Configure • Explain • Tune

forecasting

Forecasting

Generates demand forecasts and recommends purchasing, transfers, or rebalancing.

Configure • Explain • Tune

65%

Icon

faster implementation

Accelerated timelines versus multi-vendor approaches.

50%

Icon

YoY revenue lift

Example outcome from a KIBO subscriptions customer (Proactiv) after consolidating on KIBO.

50%

Icon

fewer integrations

Platform consolidation reduces integration overhead and technical risk.

Key Add-ons

Dropship

Expand catalog depth without inventory risk; vendor self-service with OMS-level control.

Agentic
Commerce

Deploy commerce AI agents for shopping assistance, service, and replenishment.

CMS

Headless CMS and visual page editor for rapid updates and brand control.

Marketplace

Unified operations manage sellers, assortment, and payouts.

Connect Hub

Connector framework simplifies integration to iPaas and core commerce systems.

AI Vector Search

Native vector + keyword search powered by modern LLMs; conversational queries with merchandiser controls.

MCP Server

Expose your catalog, pricing, inventory and checkout to LLMs.

Tiers

Choose a plan that fits your goals today and grows with you tomorrow.

Starter

Core services to get moving quickly

  • Catalog
  • Cart
  • Checkout
  • Payments
  • Orders
  • Customer Service
  • Reporting
  • Optional Front-end Hosting

Essentials

Everything in
Start plus

  • Promotions/Discounts
  • Category Merchandising
  • Inventory
  • Optional Front-end Hosting
  • Optional: Subscriptions

Advanced

Everything in
Essentials plus

  • AI Search and Searchandizing Capabilities
  • Optional Front-end Hosting
  • Optional: Subscriptions

Complete

Everything in
Advanced plus

  • Personalization Engine
  • CMS
  • Optional Front-end Hosting
  • Optional: Subscriptions

Commerce + Order Management.
The Perfect Pair.

Choose a plan that fits your goals today and grows with you tomorrow.

Tie Commerce to KIBO OMS for end-to-end control.

  • Live, network-wide inventory for accurate promises.
  • Smart sourcing & routing to hit SLAs at the best cost.
  • Fulfillment programs like BOPIS, ship-from-store, 
 & dropship, all governed in one place.
Watch Demo
Try for Free
Contact Sales
Forrester
Report
  • Report
  • Order Management

The Forrester Wave™: Order Management Systems, Q1 2025

Commerce Order
Podcast
  • Podcast
  • Order Management

KIBO Podcast: Leaders on Commerce, OMS & B2B Strategy

Your Journey Starts Here

Watch Demo
Talk to Sales

Engage Agent

Conversational agents for shopping, service, and replenishment

Where can I buy the green jacket today?

Configure

Execute tasks and change system settings.

Discount all green jackets by 10% this week.

Tune

Interpret complex data and system decisions

Reduce the number of split shipments 20%.

Explain

Automatically optimizes system variables based on business goals

Why is our EMEA expansion slowing?

Commere Agents
Shopper

Conversational shopping copilot that answers product questions, checks availability, adds to cart, and can place the order in one flow.

“Where can I buy the green jacket today?”

Actions

Catalog look‑up → real‑time inventory (RIS)/EDD check → cart operations → checkout

Outcome

Faster PDP to cart conversion, and fewer drop‑offs, by completing the purchase inside the conversation.

Commere Agents
Promotions

Creates and validates promotions, schedules activation, and safeguards margin by preventing stacking and enforcing eligibility.

“Create a 14% promotion on all red items called ‘Valentine’.”

Actions

Create promo object → set segmentation/eligibility → validate conflicts → schedule start/stop

Outcome

Higher AOV with fewer promo errors or leakage during peak events.

Commerce Agents
Merchandising

Generates product descriptions and SEO metadata, translates content across locales, and publishes to the catalog.

“Create a long description of this product including size and color.”

Actions

Draft long description → generate SEO → translate to locales → publish updates to parent catalog

Outcome

Faster, consistent global merchandising without manual copy/paste work.

Commere + OMS
Customer Success

Looks up orders, edits lines, applies coupons, and initiates refunds/returns while deflecting WISMO and post‑purchase tickets.

“Navigate to Order 13579. Add 2 of Product 85208 and apply code 100SHIP.”

Actions

Order lookup → modify order lines → apply coupon/reprice → issue refund or start RMA

Outcome

Lower handle time and higher CSAT via instant self‑service and agent‑assist flows.

Commere + OMS
Analytics

Answers natural‑language questions with charts, anomaly detection, and prescriptive recommendations.

“Analyze stockout for store 31 and 35.”

Actions

Query metrics across channels → run anomaly/variance checks → generate viz → attach recommendations

Outcome

Faster decision‑making and proactive issue detection vs. reactive reporting.

Commere + OMS
Developer

Surfaces API documentation and generates production‑ready code or containers, including error handling and integrations, supporting managed extensibility.

“Create an API container for Cart and Checkout, and extend with error messages.”

Actions

Retrieve relevant API docs → scaffold container/service → add error paths → wire inventory/cart calls

Outcome

Shorter time‑to‑market and simpler integrations for new commerce features.

OMS Agents
Order Routing

Proposes routing rules, explains decisions, and optimizes source selection.

“Create a hazmat rule; avoid California. Optimize cheapest for ship‑to‑home and shortest for other methods.”

Actions

Candidate generation across nodes → apply filters (hazmat/geo/capacity) → evaluate scenarios → assign fulfillment (plus transfers if needed)

Outcome

Lower shipping cost/order, fewer splits, and fewer late deliveries.

OMS Agents
Reverse Logistics

Automates per‑item disposition, routes to the right node, and confirms restock for resale.

“Send this item to the refurbishment warehouse; then add it back for online resale.”

Actions

Authorize return → choose disposition → create route → update item condition → restock/RTV

Outcome

Higher recovery value, faster days‑to‑resale, fewer manual touches.

OMS Agents
Forecasting

Generates demand forecasts and recommends purchasing, transfers, or rebalancing.

Forecasting Agents
“Give me demand forecasts for southeast region stores—and include YoY comparison.”

Actions

Build time‑series forecasts → simulate scenarios → produce purchase/transfer suggestions → export to planning

Outcome

Fewer stockouts and less excess inventory through proactive planning.