Ace Hardware’s Ongoing Digital Transformation Leads to Award-Winning Omnichannel Experience
By leveraging Kibo Order Management and eCommerce – architected on AWS – Ace Hardware drastically improved digital revenue. Download the full case study or read a preview below.
Customer Profile
Ace Hardware, an international retailer with over 5,400 locations worldwide, maintains a reputation as the local hardware store in each community it serves. As customer demand for fully integrated online and offline shopping experiences, Ace Hardware built an award-winning omnichannel experience through its partnership with Kibo.
The Challenge
Ace Hardware faces a unique challenge stemming from its franchise business model and need to seamlessly connect its online and offline customer experiences.
Ace Hardware operates through a network of independently owned stores, each with its own customer base, pricing, and promotions. Balancing franchisee autonomy with overall business objectives while delivering effective omnichannel experiences posed a complex task for the retailer.
“We wouldn’t be where we are today in this growing, strategically important business – digital at Ace – without our partners. I look at Kibo; It’s important to where we’ve been and where we’re going.”
— Bill Kiss, SVP, CMO & Head of Omnichannel, Ace Hardware
The Solution
Ace Hardware leverages Kibo’s eCommerce and Order Management solutions to seamlessly integrate digital and in-store experiences, offering customers a localized shopping journey no matter how they choose to shop.
Complex Fulfillment: Kibo’s advanced order routing and real-time inventory visibility power Ace’s multiple fulfillment options, including BOPIS, curbside pickup, and ship-to-home.
Real-Time Pricing: Kibo’s API extensions display store-specific pricing based on geolocation, enabling real-time, localized pricing across 250+ product categories.
Localized Experiences: Ace personalizes the online shopping experience for 5,400+ stores by using geolocation to show local inventory, services, and store details.
Ace Hardware Sees Immediate Success After Partnering with Kibo
279% 
Increase in Digital Revenue
5400+
Fulfilled Orders From 5400+ Stores
$8B
In Annual Revenue
Does this success story sound similar to your current challenges?
Download the full case study for more details on how Kibo helped Ace Hardware and what the company achieved as a result.
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