Ace Hardware’s Ongoing Digital Transformation Leads to Award-Winning Omnichannel Experience
By leveraging Kibo Order Management and eCommerce – architected on AWS – Ace Hardware drastically improved digital revenue. Download the full case study or read a preview below.
Customer Profile
Ace Hardware, an international retailer with over 5,400 locations worldwide, maintains a reputation as the local hardware store in each community it serves. As customer demand for fully integrated online and offline shopping experiences, Ace Hardware built an award-winning omnichannel experience through its partnership with Kibo.
The Challenge
Ace Hardware faces a unique challenge stemming from its franchise business model and need to seamlessly connect its online and offline customer experiences.
Ace Hardware operates through a network of independently owned stores, each with its own customer base, pricing, and promotions. Balancing franchisee autonomy with overall business objectives while delivering effective omnichannel experiences posed a complex task for the retailer.
“We wouldn’t be where we are today in this growing, strategically important business – digital at Ace – without our partners. I look at Kibo; It’s important to where we’ve been and where we’re going.”
— Bill Kiss, SVP, CMO & Head of Omnichannel, Ace Hardware
The Solution
Ace Hardware leverages Kibo’s eCommerce and Order Management solutions to seamlessly integrate digital and in-store experiences, offering customers a localized shopping journey no matter how they choose to shop.
Complex Fulfillment: Kibo’s advanced order routing and real-time inventory visibility power Ace’s multiple fulfillment options, including BOPIS, curbside pickup, and ship-to-home.
Real-Time Pricing: Kibo’s API extensions display store-specific pricing based on geolocation, enabling real-time, localized pricing across 250+ product categories.
Localized Experiences: Ace personalizes the online shopping experience for 5,400+ stores by using geolocation to show local inventory, services, and store details.
