Our client relationships are built on trust

Trust Center

Our client relationships are built on trust

We’re committed to empowering your business with cutting-edge technology while ensuring the highest standards of security and trust. Below is a comprehensive overview of the measures we take to safeguard your data, protect your customers’ privacy, and maintain the reliability of our platform.

Security is a Cornerstone of Kibo’s Culture

Information security stands as an indispensable component of Kibo’s overarching corporate strategy. Kibo has established a robust framework encompassing governance, risk management, and compliance monitoring. This framework is grounded in industry best practices and aligns closely with relevant data protection regulations.

The entire company undergoes comprehensive security training, reinforcing our commitment to safeguarding sensitive information and maintaining a secure environment for all stakeholders.

Kibo Trust Center
Industry security and standards

Industry Security & Standards

Rest easy knowing that Kibo adheres to the industry’s most stringent compliance standards. We maintain certifications such as PCI DSS and SOC 2 Type 2 demonstrating our dedication to data protection and secure payment processing. Our commitment to compliance ensures that your business can operate with confidence and integrity.

Data Protection for Your Customers

We understand the importance of safeguarding your customers’ privacy. Kibo implements stringent privacy controls to empower you to handle customer data responsibly. Our GDPR and CPRA compliance helps you navigate evolving privacy regulations seamlessly.

Learn more about GDPR compliance

GDPR compliant

Global Scalability and Future-Readiness for Your Infrastructure

Our offering encompasses a Kubernetes-driven framework, ensuring a resilient foundation that seamlessly adapts to surges in demand, safeguarding your digital execution roadmap for all peak traffic scenarios. Kibo includes:

  • Flexible platform deployment options which can be deployed on any platform architecture (e.g., AWS, GCP, and Azure)
  • Effortless and automatic scaling capabilities
  • Integration of a Content Delivery Network (CDN) and cloud-native databases
  • Establishment of a multi-region presence

Your Data Security is Our Priority

At the core of Kibo lies a robust security infrastructure that shields your data from threats and vulnerabilities. Our state-of-the-art encryption, multi-layered authentication, and continuous monitoring systems ensure that your sensitive information remains confidential and uncompromised.

Uninterrupted Reliability

Your business runs 24/7, and so does our commitment to providing a reliable platform. Kibo’s resilient infrastructure and real-time monitoring mean that you can trust us to keep your storefront up and running, ensuring a seamless shopping experience for your customers.

Dedicated Support Team

Feel secure in the knowledge that you’re not alone on this journey. Our dedicated support team is available around the clock to address any questions or concerns you may have. We’re here to ensure that your experience with Kibo is as smooth and secure as possible.

Resilient Infrastructure

Our commitment to resilience is tangible in our fortified facilities—equipped with cooling systems, backup generators, redundant communications, detectors, and sprinklers—ensuring uninterrupted service. Data replication for disaster recovery solidifies our dedication to seamless operations amidst disruptions.

Business Continuity Management (BCM)

Business Continuity Management swiftly restores vital services, addressing threats and utilizing assets to prevent and manage crises like natural disasters, crime, or errors, ensuring uninterrupted operations. This proactive approach minimizes risks, boosts trust, and solidifies reliability in your services.

WAF and Bot Management

Our cloud traffic is safeguarded by pre-configured WAF rules, using tools like Akamai and AWS WAF, meticulously established by our trusted cloud service providers. For the Kibo platform, all traffic is fortified with state-of-the-art encryption ciphers to ensure stringent protection.

Access to the Kibo office network is meticulously controlled, monitored, and restricted, with every communication layer encrypted using WPA2 employing an AES-256-bit key. The integration of a robust firewall empowers us with centralized management of multiple endpoints, further enhancing the scalability and security of our system.

WAF
vulnerability scans

Vulnerability Identification

Through regular automated assessments, potential vulnerabilities are detected and mitigated, preventing data breaches and unauthorized access that could erode customer trust. For example, Kibo provides monthly, quarterly, and annual scans using Tevora, Rapid7, and OWASP. This practice not only aligns with industry standards but also showcases Kibo’s commitment to robust security.

Additionally, Kibo provides intrusion detection and prevention using NIDS and HIPS. NIDS monitors network traffic in real-time, identifying suspicious patterns or behaviors that might indicate unauthorized access attempts or malicious activities. HIPS focuses on safeguarding individual servers or endpoints within the platform infrastructure.

Access & Encryption

User Authentication ensures that only authorized individuals can access the platform, preventing unauthorized users from infiltrating sensitive data. MFA adds an extra layer of protection by requiring users to provide multiple forms of verification, such as a password and a temporary code sent to their mobile device.

Role-based access controls offer granular control over user permissions. This means that administrators can assign specific roles and privileges to users, limiting their access to only the necessary functions. This minimizes the risk of accidental or intentional data breaches caused by excessive permissions.

Additionally, Kibo has implemented API access tokens, ensuring secure and controlled interactions between our software and external applications or services.

Access and Encryption
Unified commerce

Discover the Modular Approach to eCommerce Order Management

See how Kibo can change the way you deliver unified customer experiences with a modern, microservices-based, API-first technology-powered eCommerce order management platform. Start delivering complex customer experience and improving operations with Kibo as your partner.

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