Customer Experience
Fastest arrival, fewest shipments, or add-on services like installation upon delivery
Use Case
eCommerce Order Orchestration and Routing Platform
Fulfill orders from multiple channels with ease using a platform dedicated to giving you the freedom to optimize success by lowering costs and improving customer experiences.
Lower Operational Costs with Omnichannel Order Orchestration
Our cost-effective eCommerce order orchestration solutions are trusted because we get clients’ results that matter.
78%
Reduced Time to Fulfill Ship-to-Home Orders
50%
Decreased Shipments Per Order
67%
Decrease in Number of Returns
Order Orchestration
Business Users Need Modern, Agile Order Orchestration
Order orchestration is the coordination and management of logic, processes and rules involved in the decision of where and how to fulfill customer orders across the supply chain.
Order orchestration today is often siloed across legacy on-premise software that is only accessible to the supply chain or requires custom development to use.
Kibo’s eCommerce order orchestration and order routing enables business users to own complex orchestration on the fly in an easy-to-use interface with customization that doesn’t rely on developers because scale and agility are central to the optimization of modern order orchestration and fulfillment.
Manage the distribution network
across all nodes in one place; create location groups and assign ranking logic within groups
Orchestrate sourcing & routing
with pre-defined, complex logic that filters locations by scenarios based on business goals
Drive operational efficiencies
with sourcing strategies for labor or shipping costs, fill performance, inventory state and more
Customize routing strategies
with sourcing logic defined by unique customer, location, order, or product attributes
Automate back-orders
assign rules and thresholds for split shipments, and control storefront and customer communications
Integrate with 100+ carriers
to receive real-time shipping and freight costs, optimized packing details, and more
Location & Network Management
Order Orchestration Begins with Strategic Location Management
Scale efficiency with a systematic organization of fulfillment locations and capabilities
Network management capabilities:
- Manage records of all inventory, fulfillment and carrier locations
- Group locations for order routing configuration; activate or place on hold
- Configure by available carriers, supported shipping methods, etc
- Assign location-specific user roles and permissions
Intelligent Order Routing
Reduce The Cost to Fulfill with Order Routing
Optimize inventory turnover and drive memorable customer experiences with effective order routing solutions
Kibo’s Smart Order Routing Engine Features:
- Use filters or custom logic to source fulfillment locations intelligently
- Schedule location downtime or pause locations by order limits
- Assign logic for goods that require special handling at the item level
- Plan and save routes for date ranges like holidays to expedite orders
- Specify the number of allowed order splits to reduce shipping costs
Create Custom Attributes for Order Routing Logic
With the right eCommerce order orchestration and order routing platform, you’ll have the tools you need to define attributes for any unique requirement and apply as routing logic without developer or vendor assistance.
Product
Define products as “perishable” or “fragile” and route orders to locations with proper packaging
Location
Define by KPIs like “fill time < 30 min”, as a “consolidation node”, or by equipment like “2 Person Forklift”
Order
Assign orders by type like “sales order” or “gift wrap” to route to the best set of fulfillment location
Customer
Categorize type as influencer, celebrity, or by loyalty tiers to send to the best pick/pack/ship location
Back-Orders
Backorders Without Delays or Missed Sales
Automate backorder processes to expedite shipments and avoid canceled orders using comprehensive order orchestration tools.
Backorder Management Features:
- Items not currently available can be ordered for fulfillment at a future date
- View backorder status and dates of an item on existing orders or new offline orders
- Available inventory is given to the oldest order first and routed for fulfillment
- Manage shopper communications throughout the backorder process
Common Routing Strategies
Agile Order Routing
Factors like fulfillment channels, inventory positions, shipping and labor costs, seasonality, and even weather disasters affect order routing strategies. Business users need flexible technology to make changes on the fly.
Common Order Routing Strategies Managed by Business Users of Kibo are:
Operational Costs
Carrier or labor cost, fewest splits, fill rates or other fulfillment performance
Location Requirements
Hours for store fulfillment, method (e.g., locker, curbside pickup), or heavy lift equipment
Inventory Goals
Inventory Turn (Slow-velocity or overstocked items to avoid markdowns), owned vs. drop shipped
Inventory State & Status
State (e.g., returned items or inbound items), inventory status (e.g., in transit or future ATP)
Business Priorities
Planned location downtime, weather event avoidance, load balancing
Customer Support
Your Success is Our Success
Our dedication to superior customer support doesn’t only include your customers. From onboarding and beyond, you’ll have a team of dedicated B2B and B2C eCommerce experts at your side. The Kibo difference is that we understand that the industry has grown beyond monolith platforms that don’t account for the unique needs of their customers. At Kibo, our tools and customer support team are here to offer the personalized solutions you expect.
Industry Leaders Trust Our eCommerce Order Orchestration
Discover the Modular Approach Order Orchestration
Modern, microservices-based, API-first technology powers our unified commerce platform. See how Kibo can change the way you deliver unified customer experiences.