Packaged
Capabilities
We don’t fear complexity; we organize it. We transform fragmented, messy systems into a highly organized, efficient, and sophisticated operation.
Inventory Promising. Turn Availability into Reliable Promises
Go beyond “in stock” with intelligent order routing and delivery date calculations.
KIBO Inventory Promising layers smart order routing and promise logic onto KIBO’s Inventory, Locations, and Real-Time Inventory Service. Choose the best fulfillment locations, reserve inventory, and calculate Estimated Delivery Dates (EDD), without hard-coding rules into every channel.
Global inventory view
Network-wide availability from Inventory Visibility.
Intelligent order routing
Pick optimal fulfillment nodes per order and line item.
Estimated Delivery Dates
Calculate delivery dates including transit time.
Go From Promises Made to Promises Kept
Shorten the path to conversion by showing day-definite delivery estimates with Inventory Promising.
For Digital & CX Leaders
- Increase conversion with "Get it by" messaging.
- Display EDD and delivery options on PDPs, cart, and checkout.
- Reduce WISMO calls, chats, and emails.
For Operations & Fulfillment
- Optimize routing for margin, SLAs, and inventory turns.
- Automatically route orders to the best fulfillment locations.
- Adjust routing rules instantly during supply chain disruptions.
For B2B & Account Management
- Fulfill via branches, DCs, and drop-ship partners seamlessly.
- Prioritize inventory for key accounts to protect demand.
- Meet delivery windows reliably with automated promise logic.
Make Promises You Can Keep — Every Time
A delivery promise is only as good as the inventory data behind it. KIBO’s promising engine uses real-time stock and routing logic to make commitments that stick.
84%
Decrease in Fulfillment Time for Ship-to-Home Orders
73%
Decrease in Fulfillment Time for BOPIS Orders
39%
Decrease in Avg. Hrs to Fulfill
Inventory + Locations + Order Routing + EDD
Built on Inventory Visibility, extended with order routing and delivery-date logic.
Available-to-promise
- Allocate from current stock, then future inventory.
- Protect reserved inventory with channel-specific rules.
Order routing
- Create strategies for ship-to-home, delivery, and transfers.
- Prioritize locations by rank, distance, stock levels, and more.
- Filter fulfillment nodes using out-of-the-box or custom attributes.
- Configure routing rules via UI or API extensions.
Estimated Delivery Dates (EDD)
- Compute precise EDDs by transit and processing times.
- Offer item-level shipping methods in a single cart.
- Deliver message cutoff times to drive urgent shopper conversions.
- Ensure consistent experiences across BOPIS and home delivery methods.
Delivery & inventory promises that convert—without overpromising
Turn delivery speed into a competitive advantage with transparent timelines for customers and flexible APIs for your team.
What marketers and commerce owners get
- Leverage delivery dates as conversion triggers in checkout.
- Run delivery speed-based campaigns with automated routing logic.
- Reduce WISMO calls with realistic, transparent order timelines.
What developers & architects get
- Optimize fulfillment locations using core Order Routing APIs.
- Automate shipping methods suggestions and dates via EDD APIs.
- Augment routing logic with external data through API extensions.
- Debug routing decisions using production event logs.
- Works with KIBO Commerce or your existing OMS.
Promise Capabilities at a Glance
Intelligent Location Selection
Select locations by distance, cost, and capacity.
SLA- and efficiency-aware routing
Balance speed and margin to meet SLAs.
Item-level Estimated Delivery Dates
Provide accurate, carrier-specific delivery options.
Reserve-in-cart
Protect high-demand inventory to prevent overselling.
Future Inventory & Pre-Orders
Enable safe pre-orders using future sourcing data.
Multi-Channel & Network Support
Route across DCs, stores, and drop-ship partners from one UI.
Where Inventory Promising makes the difference
Holiday and Peak Seasons
- Show reliable “get it by” dates during peak traffic.
- Set capacity thresholds to avoid overwhelming specific stores.
B2B Accounts with Strict SLAs
- Ensure key accounts receive stock and fulfillment first.
- Use EDD messaging on orders to set clear expectations.
Large & Complex Orders
- Manage multi-line routing with controlled shipment splits.
Mixed Networks (Own Warehouses + Vendor or Dropship)
- Blend order routing across owned and external locations for one unified experience.
Built on Inventory Visibility, extended by OMS
Pair with KIBO Order Management for the full promise-to-fulfillment loop.
Good.
Standalone
Uses the same inventory and location data from KIBO’s Inventory Visibility module as the source of truth for adding routing and EDD calculations.
Better
With KIBO Cart & Checkout
Provides item-level EDD and location suggestions that can be surfaced on PDPs, cart, and checkout.
Best
Upgrade to KIBO Order Management
Executes routing decisions in fulfillment workflows and supports advanced scenarios like multi-node routing, future inventory, and add-ons like Dropship and Reverse Logistics.
Every Pickup Promise, Kept
BOPIS only works when the promise is reliable. Customers who show up for a pickup that’s not ready don’t come back. KIBO ensures every BOPIS order is fulfilled on time, every time.
43%
Avg. Decrease in BOPIS Cancellation Rate
254%
Avg. Increase in Avg. Order Value
167%
Avg. Return on Investment
FAQs
How is Inventory Promising different from Inventory Visibility?
Inventory Visibility shows what’s available where. Inventory Promising uses that availability to pick fulfillment locations and compute delivery dates. Most customers start with Visibility and add Promising when they want reliable, day-definite promises and automated routing.
Can KIBO routing coexist with an existing OMS?
Yes. KIBO can act as the routing and promising engine while an existing OMS handles execution. Your storefront or order capture system calls KIBO’s APIs to get assignments and EDDs, then passes those decisions into your OMS.
How do you prevent routing from overwhelming stores or specific locations?
Routing strategies can include constraints for capacity, maximum orders per store, and throttling rules. You can also temporarily freeze locations or reroute around them during planned downtime or unexpected events.
Can we customize the routing and EDD logic?
Most order routing scenarios are configurable through the UI. For more advanced needs, API Extensions let you inject custom logic at specific points in the routing and EDD pipeline without forking core services.
