Order Orchestration and Routing Platform

Use Case

Order Orchestration and Routing Platform

Lower Operational Costs with Omnichannel Order Orchestration

On an annual basis, Kibo customers average:


Reduced Time to Fulfill Ship-to-Home Orders


Decreased Shipments Per Order


Decrease in Number of Returns

Order Orchestration

Business Users Need Modern, Agile Order Orchestration

Order orchestration is the coordination and management of logic, process and rules involved in the decision of where and how to fulfill customer orders across the supply chain.

Order orchestration today is often siloed across legacy on-premise software that is only accessible to the supply chain or requires custom development to use.

Kibo’s order routing enables business users to own complex orchestration on the fly in an easy-to-use interface with customization that doesn’t rely on developers because scale and agility are central to the optimization of modern fulfillment.

Want to Discuss Order Orchestration?

Kibo Icon Modular Composable

Manage the distribution network
across all nodes in one place; create location groups and assign ranking logic within groups


Orchestrate sourcing & routing 
with pre-defined, complex logic that filters locations by scenarios based on business goals

Fine Tuning

Drive operational efficiencies 
with sourcing strategies for labor or shipping costs, fill performance, inventory state and more


Customize routing strategies
with sourcing logic defined by unique customer, location, order, or product attributes


Automate back-orders 
assign rules and thresholds for split shipments, and control storefront and customer communications


Integrate with 100+ carriers
to receive real-time shipping and freight costs, optimized packing details, and more

Location & Network Management

Orchestration Begins with Strategic Location Management

Scale efficiency with a systematic organization of fulfillment locations and capabilities

Network management capabilities:

  • Manage records of all inventory, fulfillment and carrier locations
  • Group locations for routing configuration; activate or place on hold
  • Configure by available carriers, supported shipping methods, etc
  • Assign location-specific user roles and permissions
location management software screenshot
order routing software screenshot

Intelligent Order Routing

Reduce The Cost to Fulfill with Order Routing

Optimize inventory turn and drive memorable customer experiences 

Kibo’s Smart Order Routing Engine Features:

  • Use filters or custom logic to intelligently source fulfillment locations
  • Schedule location downtime or pause locations by order limits
  • Assign logic for goods that require special handling at the item level
  • Plan and save routes for date ranges like holidays to expedite orders
  • Specify the number of allowed order splits to reduce shipping costs 

Create Custom Attributes for Order Routing Logic

Define attributes for any unique requirement and apply as routing logic without developer or vendor assistance.

Explore Extensible Order Routing

Retail Store


Define products as “perishable” or “fragile” and route orders to locations with proper packaging



Define by KPIs like “fill time < 30 min”, as a “consolidation node”, or by equipment like “2 Person Forklift”

Kibo Icon Inventory


Assign orders by type like “sales order” or “gift wrap” to route to the best set of fulfillment location

Kibo Icon Customer


Categorize type as influencer, celebrity, or by loyalty tiers to send to the best pick/pack/ship location

backorder management button screenshot


Backorders Without Delays or Missed Sales

Automate backorder processes to expedite shipments and avoid cancelled orders

Backorder Management Features:

  • Items not currently available can be ordered for fulfillment at a future date
  • View backorder status and dates of a item on existing orders or new offline orders
  • Available inventory is given to the oldest order first and routed for fulfillment
  • Manage shopper communications throughout backorder process

Common Routing Strategies

Agile Order Routing 

Factors like fulfillment channel, inventory position, shipping and labor costs, seasonality, and even weather disasters affect routing strategies. Business users need flexible technology to make changes on the fly.

Common Strategies Managed by Business Users of Kibo are:

Customer Experience

Fastest arrival, fewest shipments, or add-on services like installation upon delivery

Operational Costs

Carrier or labor cost, fewest splits, fill rates or other fulfillment performance

Location Requirements

Hours for store fulfillment, method (e.g., locker, curbside pickup), or heavy lift equipment

Inventory Goals

Inventory Turn (Slow-velocity or overstocked items to avoid markdowns), owned vs. drop shipped

Inventory State & Status

State (e.g., returned items or inbound items), inventory status (e.g., in transit or future ATP)

Business Priorities

Planned location downtime, weather event avoidance, load balancing

Unified commerce

Discover the Modular Approach to Unified Commerce Technology

Modern, microservices-based, API-first technology powers our unified commerce platform. See how Kibo can change the way you deliver unified customer experiences.

Request a Demo