Kibo Subscription Commerce Study
Use Cases
Subscription Management Solution
Increase Orders and Conversions with Subscription Management Software
With a Subscription Solution Dedicated to Commerce, Kibo Customers Average
83%
Increase in Average Order Value
50%
Increase in Order Volume in the First 6 Months
35%
Increase in Conversion Rate in the First Year
Subscription Management
End-to-End Subscription Management Platform
Accounting software can’t drive commerce, but Kibo’s subscription management tool can.
Seamlessly integrating with any cart and effortlessly blending into your current tech stack, Kibo offers a comprehensive solution for subscription management.
With a diverse range of commerce capabilities at your fingertips, Kibo streamlines the entire lifecycle of subscription businesses while enabling rapid acquisition and unparalleled retention rates.
Empower Call Centers
to track customer orders, place and modify orders, swap products, update customer info and more
Easily migrate subscription orders
and all historical subscription and one-time order data, customer account profiles and more
Simplify checkout to grow orders
with mixed carts of subscription and one-time orders in one simple transaction flow
Reduce Customer Churn
with self service pausing, skipping, changing order frequency, adding products and more
Create new subscription programs
for access, replenishment, curation, or any model or any billing structure like fixed, tiered, usage etc.
Unify subscriptions management
with other business in one UI for inventory, orders, customers, promotions, products and more
Alchemee’s Proactiv Sees 50% Increase in Order Volume the First 6 Months with Kibo
Proactiv consolidated technologies across eCommerce, Order Management & Subscription Management Solutions with Kibo.
A true end-to-end subscription management solution
Proactiv needed a subscription management solution that enabled self-service capabilities, flexible payment options, and custom product bundles (I.e., bundle three products and get them once per month).
Revenue growth and less technical debt
After switching to Kibo, Proactiv saw a 50% increase in order volume in the first six months, and a 117% revenue growth in the first year.
They gained functionality, and their technical debt will decrease by over half in the next three years.
59% of consumers subscribe to a product for convenience.
Savvy B2C, B2B, and DTC companies can grow their product subscriptions by focusing on offering value, flexible and convenient self-management, and customer discounts and promotions.
Improve Customer Satisfaction
Elevate Customer Care Beyond the Buy Button
Empower effortless self-management and enhanced customer support with our SaaS subscription management software.
- Empower reps to swap products, update accounts, and offer discounts in one user-friendly interface.
- Enable customers to pause, skip, adjust delivery frequency, or cancel subscriptions hassle-free.
- Minimize delays by narrowing the gap between payment and shipping dates for physical subscriptions.
Capability Spotlight
Manage Individual Continuity Orders
If a customer needs to make a change to their next continuity order, but it does not need to persist for all future orders, then you can make a one-time update to the subscription. This update will be applied to the subscription’s next continuity order, but will not persist to all future orders.
- Update shipping details for one order
- Add an item to the upcoming shipment only
- Apply a coupon to the next shipment only
Subscription Management for B2B
Secure Revenue and Streamline B2B Subscription Commerce
Prevent revenue leakage while simplifying B2B subscription management.
- Automate the subscription lifecycle, from quote to cash, and ensure replenishment with account-specific pricing.
- Empower customers to conveniently bundle products and services into a single quote for easy approval.
- Gain a holistic view of order history, including fixed, one-time, recurring, and consumption-based charges.
Delivering Rich Customer Experiences
Commerce Leaders Count on Kibo
Need help managing your online business? Check out these resources.
ROI Calculator for Composable Commerce
Explore the potential benefits of unified commerce for your business with our tailored calculator.
Guide
From understanding your unique business needs to evaluating vendors, this guide will help you make an informed decision and find the right OMS.
eBook
Composable Commerce: What, Why, and How
Download this eBook to learn what is composable commerce, why it benefits technical and non-technical teams in an organization, and how to determine if composable commerce is right for your business.
Discover the Modular Approach to Unified Commerce Technology
Modern, microservices-based, API-first technology powers our unified commerce platform. See how Kibo can change the way you deliver unified customer experiences.