Use Cases
Customer Service Solution
Reduce Returns & Drive Loyalty with Kibo Customer Service
Decrease in Returns Rate Leveraging Features like Exchange or Reship
Decrease in BOPIS Cancellation Rate
Decrease in Returns Rate
Call Center Effectiveness
A Unified View of Data
Call center effectiveness and efficiency is dependent on the representative’s ability to access critical information and take action quickly.
Customer-Centric Call Centers Need:
- A unified view of omnichannel customer, product, pricing, inventory, order, and shipping data in real-time
- A single user interface to handle customer support
- Ability to view customer history without access to a CRM
- Permissions and approval workflows to streamline efficiency
Call Center as a Sales Channel
Increased Sales & Satisfaction
Deliver exceptional and relevant customer experiences across all touchpoints by giving call center representatives access to accurate and real-time inventory levels and detailed product catalogs.
Kibo Contact Center Features:
- Fully embedded product catalog, promotions engine, and shipping engine
- Inventory look-up and order creation across channels and brands
- Integrated digital shopping cart takeover and handoff
- Ability to attribute sales to CSR or call center
Call Center Roles & Permissions
Highly Configurable Customer Service Solution
Kibo’s call center roles and permissions settings ensure businesses retain control of in-house or 3rd party call center experiences
Kibo Customer Service Management Features:
- Assign roles to control permissions and data access
- Mitigate margin loss with appeasements and other approval workflows
- Monitor account and order notes and check order logs and queues
- Analyze call center performance using pre-built dashboards and reports
Customer Self-Service
Reduced Wait Times with Self-Service
Enhance the customer experience and foster loyalty by empowering customers with online self-service capabilities.
Kibo Customer Self-Service Features Allow Customers to:
- Create accounts and manage saved addresses and payments
- Track and modify one-time and subscription orders
- Skip, pause, or cancel a subscription online
- Initiate returns, print return labels, or request replacements
Leading Brands and Retailers Trust Kibo
Discover the Modular Approach to Unified Headless Commerce Technology
Modern, microservices-based, API-first technology powers our unified headless commerce platform. See how Kibo can change the way you deliver unified customer experiences.
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