Get Ready for the AI-First Commerce World
Run B2C commerce end-to-end (product discovery, content, search, cart, checkout, fulfillment, and service) on one AI-first platform. Complete out of the box, open enough to swap any piece, and flexible enough to connect the rest of your stack.
Global Brands Trust KIBO to Power Commerce.
KIBO Is a Leader in The Forrester Wave™: Commerce Solutions, Q3 2026.
Commerce Teams Are Stitched Together From Disconnected Tools.
Every gap costs conversion, margin, or customer trust. With KIBO, you reliably deliver AI-powered experiences to customers across the globe, through every channel, without another system to manage.
The Entire B2C Journey, on One Platform.
Discovery, conversion, fulfillment, service, and recurring revenue: composable and AI-native, without suite lock-in or a multi-vendor integration tax.
Sell Across Channels
Run every storefront and store from a single source of truth.
One catalog and one tenant power everything you sell. Headless and turnkey B2C and B2B storefronts, plus BOPIS, curbside, POS, call center, and marketplaces, all draw on the same products, pricing, and inventory, so every channel stays consistent without duplicating data.
Sell Across Channels
Run every storefront and store from a single source of truth.
One catalog and one tenant power everything you sell. Headless and turnkey B2C and B2B storefronts, plus BOPIS, curbside, POS, call center, and marketplaces, all draw on the same products, pricing, and inventory, so every channel stays consistent without duplicating data.
Reach Customers Globally
Sell in any language, currency, and tax regime from one catalog.
Expanding into a new market shouldn’t mean a second platform. Multi-locale catalogs localize language, content, and SEO per market, child catalogs price in local currency, and native tax integrations calculate tax from local to international, so a new market is a configuration, not a rebuild.
Keep Every Promise
Promise delivery dates you can actually keep. Then keep them.
Every sale is a promise. Real-time inventory across every store, DC, and dropship vendor; “get it by” dates calculated before checkout; intelligent routing that picks the best node by cost, speed, and SLA; and returns routed to the place that recovers the most value. Shoppers convert on confidence, and operations protects margin on every sourcing decision.
Launch Faster, With Confidence
Start from a working storefront and change it without a developer.
No blank page, no release windows. The Next.js Starter Kit and Java and TypeScript SDKs hand teams a working storefront on day one, business users edit pages, facets, and campaigns without code, and the Connect Hub’s thousands of pre-built integrations wire up ERP, payments, and fulfillment, all without a deployment cycle.
AI-First Experiences
Let AI sell to shoppers, serve customers, and run operations around the clock.
AI-first means more than a chatbot bolted on. A shopping assistant guides buyers from discovery to purchase 24/7, the KIBO MCP Server lets any AI agent act on your live commerce data through 500+ exposed operations, and plain-English agents change inventory, routing, and returns on command, with approvals and a full audit trail, so conversion and productivity rise without another system to manage.
Everything B2C Commerce Needs, Out of the Box.
Eleven capabilities that run the shopper journey natively, from first search to repeat order.
Merchandise Every Channel
One master catalog anchors everything you sell, with child catalogs tailoring assortments for every brand, region, and marketplace. It ingests thousands of attributes, normalizes them into clean facets for search and filtering, and syncs with your ERP and PIM, keeping every storefront merchandised from a single source of truth, with no reconciling stale data across channels.
- Master + child catalogs for brands, regions, marketplaces
- Thousands of attributes normalized into search facets
- Variants, options, and bundles/kits modeled natively
- ERP and PIM sync via API and bulk import/export
- Dynamic categories and localized assortments
Merchandise Every Channel
One master catalog anchors everything you sell, with child catalogs tailoring assortments for every brand, region, and marketplace. It ingests thousands of attributes, normalizes them into clean facets for search and filtering, and syncs with your ERP and PIM, keeping every storefront merchandised from a single source of truth, with no reconciling stale data across channels.
- Master + child catalogs for brands, regions, marketplaces
- Thousands of attributes normalized into search facets
- Variants, options, and bundles/kits modeled natively
- ERP and PIM sync via API and bulk import/export
- Dynamic categories and localized assortments
Price With Precision, Everywhere Your Shoppers Look
Hierarchical price lists layer global, regional, and channel pricing automatically, so every shopper sees the right price wherever they browse. Precedence rules settle conflicts without manual work, MAP compliance is enforced by design, and the same price carries through search, cart, and checkout, protecting margin while eliminating end-of-journey surprises.
- Unlimited hierarchical price lists (global → regional → channel)
- Deterministic precedence rules
- MAP compliance enforced by design
- Price-list-aware search, cart, and checkout
- Volume and contract pricing ready if you add B2B
Promote Boldly Without Giving Away the Product
A rule-based engine assembles layered, segmented campaigns in minutes: threshold offers, BOGO, free shipping, and auto-added gifts, targeted by product, category, channel, or customer segment. Stacking controls decide which offers combine and which one wins, and every promotion previews before it goes live, growing baskets while guardrails keep margin intact.
- Cart-, item-, and payment-type incentives
- Segmented by product, category, channel, customer group, or price list
- Stacking and layering controls with explicit winners
- Preview and test before go-live
- Campaigns and sale categories that roll out across multiple sites
Convert Every Checkout on Any Front End
Persistent carts follow shoppers across sessions, devices, and channels, with pricing, promotions, tax, and inventory applied in real time as they log in or change quantities. Checkout handles multi-ship and BOPIS, reserves stock on high-demand releases, accepts the wallets and gift cards shoppers already use, and stays fast on any front end, lifting conversion while growing average order value.
- Persistent, cross-session, cross-channel carts (guest → account with no data loss)
- Real-time pricing, promo, tax, and inventory in totals
- Multi-ship / ship-to-multiple-addresses
- Mix one-time and subscription purchases in the same cart
- BOPIS, curbside, and delivery from the same checkout
- Reserve-in-cart for drops and low stock
- Wallets, stored payments, gift cards, and store credit
Make Delivery Promises You Can Actually Keep
Real-time inventory visibility across every store, DC, and dropship vendor means availability is accurate at search, PDP, and checkout: “in stock near me,” variant-level, and never a surprise out-of-stock. Estimated Delivery Dates surface “get it by” messaging on product pages, cart, and checkout, so shoppers buy on confidence instead of abandoning on uncertainty.
- Real-time, location-aware availability (site, product, variant level)
- “In stock near me” filters for BOPIS and curbside
- Estimated Delivery Dates on PDP, cart, and checkout
- Future and in-transit inventory for safe pre-orders
- Safety stock and inventory segmentation per channel
- Lower WISMO (“where is my order”) contact volume
Find What Shoppers Mean, Not What They Type
Merchandisers get more visibility for their products with KIBO’s AI-powered search: vector-powered and LLM-enhanced for true product discovery. Semantic search understands shopper intent, results are inventory-aware, and look-alike recommendations extend discovery beyond the exact match. From a no-code interface, merchandisers steer boosting, seasonal priorities, and margin protection, turning browsers into buyers while “no results” pages disappear.
- Vector + semantic (LLM) search with hybrid ranking
- Inventory-aware results that only show what’s in stock or coming soon
- “More like this” look-alikes and thematic discovery
- No-code boosting, curations, and keyword rules
- Merchandising strategies applied straight to search rankings
- Works for high-volume B2C and spec-rich catalogs
Recurring Revenue, Native to the Platform
Subscription management is native to the platform, not a bolt-on checkout. Shoppers mix one-time purchases and recurring items in the same cart, then manage everything themselves (pause, skip, swap, or move the next shipment date) while you control pricing on every renewal. Recurring orders route and fulfill like any other order.
- Mixed carts: one-time items + subscriptions in a single checkout
- Subscribe & save discounts that apply at every renewal
- Trials with alternate trial SKUs and variants
- Self-service pause, skip, reactivate, change frequency
- “Order now” in full or partial, with one-time add-ons
- Best-price or latest-price continuity pricing
- Stock reserved for subscribers
- Mix direct-ship and pickup items in one subscription
- No premiums based on subscriber count
Ship Content & Campaigns in Hours, Not Sprints
A drag-and-drop page builder in a headless CMS puts landing pages, PDP overrides, and campaign hubs in marketers’ hands. No developer tickets, no release windows. Multi-step approvals, scheduling, and versioning keep governance intact, while GraphQL content delivery reaches any front end, so product drops and seasonal campaigns ship in hours.
- Visual page builder with live preview
- Approvals, scheduling, versioning, and coordinated Publish Sets
- Headless GraphQL delivery to any front end
- Custom React components for developers
- Static prerendering and caching for SEO
Know Your Shopper, and Grow Their Value
Guests convert to registered accounts without losing their cart or history. Accounts carry wishlists, saved addresses and payment methods, order history, and lifetime-value metrics, while customer segments power targeted pricing and promotions, and connect to your CRM, loyalty, and personalization tools through the Connect Hub.
- Guest → account conversion with cart intact
- Wishlists and saved payment/address books
- Customer segments for targeted pricing and promotions
- Lifetime value and engagement metrics on the account dashboard
- CRM, loyalty, and personalization integrations via Connect Hub
Deliver Effortless Service
AI agents answer everyday questions across chat, email, and voice (order status, returns, exchanges) and hand off to a human the moment judgment or empathy is needed. Service reps see the full order context on one screen and can transact on the spot: process a return, swap a subscription item, adjust an order, issue an appeasement, resolving issues in one touch while cost-to-serve drops.
- AI engagement across chat, email, and voice (discovery → post-order)
- Human handoff with full context
- One screen: order, inventory, customer, payment
- Transact on the spot: returns, exchanges, appeasements, subscription changes
- Native integration with the same order and inventory data
Let Shoppers Pay Their Way and Stay Compliant Everywhere
Pre-built integrations for the wallets and gateways shoppers already trust: Apple Pay, Google Pay, PayPal, and more. Stored payment methods, gift cards, and store credit work natively at checkout, tokenized payment data keeps recurring billing safe, and automated tax calculation through Avalara keeps every order compliant, cutting checkout friction while keeping finance confident.
- Digital wallets and major gateways out of the box
- Stored, tokenized payment methods (also powers subscriptions)
- Gift cards and store credit, internal or gateway-issued
- Fraud-review integrations via API extensions
- Automated tax calculation with Avalara (local → international)
KIBO Is Built for What Comes Next for Your Business.
Launch Agentic Quickly
KIBO AI is native to the platform (automated engagement, merchandising, promotions, catalog management, and operations), so brands start using AI without a separate implementation project. Bring your own model (Gemini, Anthropic, OpenAI, or open-weight), with approvals for sensitive actions, a full audit trail of every agent run, and data access governed by your tenant’s permission model.
Compose Commerce Your Way
A MACH-certified, API-first foundation (MACH Alliance member) lets you launch with only the modules you need, such as search and checkout, and add catalog, promotions, order management, or subscriptions as you grow. REST and GraphQL APIs, typed SDKs, API extensions, and event webhooks cover every operation.
Scale Through Every Peak
Cloud-native services scale automatically for holiday rushes, flash sales, and viral demand, processing millions of orders without performance degradation.
Understand Performance in Real TimeNew
Inline analytics and dashboards put KPIs in context across orders, inventory, and subscriptions, and KIBO AI’s Analyze function lets business users ask questions in plain language instead of waiting on a data pull.
Stay Compliant by Default
Independently audited and certified to the standards commerce demands: SOC 2 Type 2, SOC 3, and PCI DSS Level 1, with GDPR, CCPA, and CPRA privacy compliance built in.
B2C Commerce Questions, Answered.
What digital commerce and ecommerce operations leaders ask before they choose a platform.
Run the Entire B2C Journey on One Platform.
See discovery, checkout, fulfillment, and service run on one AI-first platform.