Danny Valentino
Director of IT eCommerce, Home Hardware
Modules
Real-Time eCommerce Inventory Management
Kibo Inventory and Order Routing module helps organizations rapidly go-to-market to exceed customer expectations while minimizing costs.
Achieve Inventory Visibility in 90 Days
Minimize total cost to serve and eliminate manual process for updating inventory data and orchestrating order routes
- Quickly deploy Inventory Visibility and Order Routing Module across digital channels, marketplaces, and inventory locations to improve ability to meet demand
- Integrations with key systems like ERP and WMS, and ingest data in multiple ways across systems, locations and vendors
- Supplement existing or homegrown solutions, or add-on additional capabilities like fulfillment or call center capabilities as needs arise.
Customer Experience Use Case
Inventory & Site Search Work In Unison
Nothing more frustrating for a shopper than spending time searching for the perfect product only to find out it’s out-of-stock at checkout.
With Kibo, inventory data and search operate in unison, so shoppers only see items that are in-stock and purchasable. See how retailers like ACE Hardware are using Kibo to deliver effective search experiences and boost product discovery.
Driving Growth with Kibo Inventory & Order Routing
25%
Increase in online revenue from exposure of omnichannel inventory to customers online
85%
Increase in online conversion rate for BOPIS from exposure of SKU-level inventory availability
700%
Increase in forecasted order volume using Kibo automated inventory-based order routing
Inventory Visibility & Control
Create a Foundation For Seamless Omnichannel Experiences
- Aggregate network wide inventory data across distribution centers, retail stores, vendor locations, and more to form a single source of truth for inventory data
- Track available, on-hand, on-reserve, on-backorder quantities and support limited time reservations in cart
- View granularly by product variant, or broadly by location, and set thresholds like floor values or safety stock to manage turn and mitigate markdowns
- Easily manage multi-channel inventory controls through inventory segmentation by region, purpose or channel
We are seeing customer in-store pick-up demand expand from standard merchandise to include niche/specialty products not normally stocked and sold at local stores.
By expanding our inventory assortment to include our entire catalog and offering ship-to-store for pick-up, the majority of our stores are reporting a growth in new customers & frequency of returning customers.
Exceed Customer Expectations
Use Inventory Control to Drive Customer Experiences
With Kibo, daily business users have granular control over inventory planning and demand control in real-time.
Home Hardware’s Search by Inventory Nearby
Kibo Admin for Balancing Inventory
Exceed Customer Expectations
- Allow customers to filter their online search by inventory availability and location
- Allow sales and customer care reps to view and allocate in-transit or future available to promise inventory
- Empower store associates to check inventory across locations to save the sale.
Prevent Over Promising
- Set reserve-in-cart time thresholds for low inventory or new release drops
- Create thresholds and limitations to govern available to promise inventory to specific selling channels
- Utilize item velocity as a data point to govern order routing rules
Improve Ability To Meet Demand
- Optimize stock levels and balance store inventory across locations to minimize sales losses
- Respond quickly to planned or unplanned spikes in demand with reserve allocation strategies
- Specify products and set a time horizon to allocate against future inventory
Order Sourcing & Order Routing
Automate Manual Processes and Meet Business Goals
- Define, organize and prioritize sourcing locations across multiple distribution centers, warehouses, fulfillment locations, and more based on variables like labor cost, distance, product velocity and more
- Automatically route orders to locations based on multiple metrics like inventory turn, store location or create custom logic to optimize fulfillment cycles
- Automate sourcing and rules for order splitting into multiple shipments to reduce cost of split orders
Drive Operational Efficiencies
Use Intelligent Order Routing to Increase Operational Efficiency
Manage granular operations and create custom logic to efficiently move inventory to meet SLAs and operational goals
Kibo’s Order Routing Admin UI
Kibo Order Routing Sort By Options
Control Costs & Maintain Margin
- Source by factors such as carrier costs or labor costs, or create custom attributes to source from
- Specify order split count thresholds by item or quantity
- Regulate revenue distribution among locations with threshold limits set for orders or line items
Keep Promises & Customers
- Meet same-day delivery promises by sourcing closest to the delivery address or with order splitting
- Throttle sourcing from stores by volume to avoid overwhelming a fulfillment location
- Automate trigger alerts that re-route an order meeting your criteria to ensure SLAs are met
Satisfy Unique Requirements
- Satisfy complex scenarios with custom rules to specific groups and order states
- Define item-specific rules for goods that require special handling such as large or fragile items.
- Schedule planned downtime with location freezes and quickly respond to unplanned events like natural disasters
Kibo Is Trusted by Industry Leaders
Agile and Extensible Inventory and Order Routing
Compose and Deploy Quickly With Kibo Modules
- Instant usability with thoughtful workflows and processes for daily administration
- Robust managed extensibility, allowing business users to set up extensible attributes for the most unique use cases around sourcing and routing
- Integrate with existing systems across your enterprise, such as an ERP, WMS or PIM, with Kibo’s microservices and full coverage APIs
- Interoperability allows for ease of future added functionality such as Search or Subscriptions complete with a unified data model and pre-built workflows
Build Better Commerce
Start With a Solid Foundation
Kibo unifies what matters most to a digital organization, data and usability.
Kibo solutions maintain full functional independence while sharing a common set of core microservices, a unified data model and single user administration. This frees back-office data to be extended to customer-facing channels and allows Kibo to simplify how organizations deliver complex omnichannel experiences. Kibo’s unified data and UI lowers implementation time and cost, and improves operational efficiencies.
Kibo is the only vendor who offers enterprise capabilities across Order Management, eCommerce, and Subscriptions in a composable platform.
We promise the simplicity and sophistication that traditional commerce suites are known for with modern architecture so you can only buy what you need, integrate with unique tech stacks, and customize without disrupting business or budget. Kibo solutions are designed to seamlessly operate together with future-proof freedom to avoid vendor lock-in.
Kibo extensibility is performance-oriented and built for long-term manageability.
Business users and developers retain total control of the platform without risk of breaking code. The core commerce services have 100% API coverage, and there is universal API coverage within the Admin UI itself. Extensions are completely monitored, scaled and hosted by Kibo at no cost and extensions are hosted in the same data center producing no latency between core platform and customizations.
Resources
Explore commerce insights & trends.
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