Real-Time eCommerce Inventory Management


Real-Time eCommerce Inventory Management

Kibo Inventory and Order Routing module helps organizations rapidly go-to-market to exceed customer expectations while minimizing costs.

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Inventory and Order routing graphic

For Technologists

Documentation & Dev Center

B2B composable commerce

Achieve Inventory Visibility in 90 Days

Minimize total cost to serve and eliminate manual process for updating inventory data and orchestrating order routes

  • Quickly deploy Inventory Visibility and Order Routing Module across digital channels,  marketplaces, and inventory locations to improve ability to meet demand
  • Integrations with key systems like ERP and WMS, and ingest data in multiple ways across systems, locations and vendors
  • Supplement existing or homegrown solutions, or add-on additional capabilities like fulfillment or call center capabilities as needs arise.

Additional Order Management Capabilities

Customer Experience Use Case

Inventory & Site Search Work In Unison

Nothing more frustrating for a shopper than spending time searching for the perfect product only to find out it’s out-of-stock at checkout.

With Kibo, inventory data and search operate in unison, so shoppers only see items that are in-stock and purchasable. See how retailers like ACE Hardware are using Kibo to deliver effective search experiences and boost product discovery.

Driving Growth with Kibo Inventory & Order Routing



Increase in online revenue from exposure of omnichannel inventory to customers online


Increase in online conversion rate for BOPIS from exposure of SKU-level inventory availability


Increase in forecasted order volume using Kibo automated inventory-based order routing

Image is of Kibo admin screen showing inventory visibility across locations in real time

Inventory Visibility & Control

Create a Foundation For Seamless Omnichannel Experiences

  • Aggregate network wide inventory data across distribution centers, retail stores, vendor locations, and more to form a single source of truth for inventory data
  • Track available, on-hand, on-reserve, on-backorder quantities and support limited time reservations in cart
  • View granularly by product variant, or broadly by location, and set thresholds like floor values or safety stock to manage turn and mitigate markdowns
  • Easily manage multi-channel inventory controls through inventory segmentation by region, purpose or channel

We are seeing customer in-store pick-up demand expand from standard merchandise to include niche/specialty products not normally stocked and sold at local stores.

By expanding our inventory assortment to include our entire catalog and offering ship-to-store for pick-up, the majority of our stores are reporting a growth in new customers & frequency of returning customers.

Danny Valentino
Director of IT eCommerce, Home Hardware

Exceed Customer Expectations

Use Inventory Control to Drive Customer Experiences

With Kibo, daily business users have granular control over inventory planning and demand control in real-time.

Home Hardware Search by Inventory Nearby

Home Hardware’s Search by Inventory Nearby

Kibo Admin for Balancing Inventory


Exceed Customer Expectations

  • Allow customers to filter their online search by inventory availability and location
  • Allow sales and customer care reps to view and allocate in-transit or future available to promise inventory
  • Empower store associates to check inventory across locations to save the sale.

Prevent Over Promising

  • Set reserve-in-cart time thresholds for low inventory or new release drops
  • Create thresholds and limitations to govern available to promise inventory to specific selling channels
  • Utilize item velocity as a data point to govern order routing rules

Improve Ability To Meet Demand

  • Optimize stock levels and balance store inventory across locations to minimize sales losses
  • Respond quickly to planned or unplanned spikes in demand with reserve allocation strategies
  • Specify products and set a time horizon to allocate against future inventory

Order Sourcing & Order Routing

Automate Manual Processes and Meet Business Goals

  • Define, organize and prioritize sourcing locations across multiple distribution centers, warehouses, fulfillment locations, and more based on variables like labor cost, distance, product velocity and more
  • Automatically route orders to locations based on multiple metrics like inventory turn, store location or create custom logic to optimize fulfillment cycles
  • Automate sourcing and rules for order splitting into multiple shipments to reduce cost of split orders

Drive Operational Efficiencies

Use Intelligent Order Routing to Increase Operational Efficiency

Manage granular operations and create custom logic to efficiently move inventory to meet SLAs and operational goals

Kibo’s Order Routing Admin UI

Kibo Order Routing Sort By Options


Control Costs & Maintain Margin

  • Source by factors such as carrier costs or labor costs, or create custom attributes to source from
  • Specify order split count thresholds by item or quantity
  • Regulate revenue distribution among locations with threshold limits set for orders or line items

Keep Promises & Customers

  • Meet same-day delivery promises by sourcing closest to the delivery address or with order splitting
  • Throttle sourcing from stores by volume to avoid overwhelming a fulfillment location
  • Automate trigger alerts that re-route an order meeting your criteria to ensure SLAs are met

Satisfy Unique Requirements

  • Satisfy complex scenarios with custom rules to specific groups and order states
  • Define item-specific rules for goods that require special handling such as large or fragile items.
  • Schedule planned downtime with location freezes and quickly respond to unplanned events like natural disasters

Agile and Extensible Inventory and Order Routing

Compose and Deploy Quickly With Kibo Modules

  • Instant usability with thoughtful workflows and processes for daily administration
  • Robust managed extensibility, allowing business users to set up extensible attributes for the most unique use cases around sourcing and routing
  • Integrate with existing systems across your enterprise, such as an ERP, WMS or PIM, with Kibo’s microservices and full coverage APIs
  • Interoperability allows for ease of future added functionality such as Search or Subscriptions complete with a unified data model and pre-built workflows
Composable Commerce

Build Better Commerce

Start With a Solid Foundation

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