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Your Source for Composable Commerce Insights & Tips

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Panel at Kibo CONNECT

Kibo CONNECT Brings Together Industry Leaders to Discuss the Latest Trends and Innovations

The Kibo team recently hosted its annual Kibo Client Summit – Kibo CONNECT – in Dallas, Texas to bring together clients, partners, and team members. Traveling from all over the world, we’re grateful to connect…

Man working on computer in an office

AI in Order Management Systems: The Crawl, Walk, Run Approach

In the digital age, the adoption of artificial intelligence (AI) in order management systems (OMS) represents a pivotal transformation. This shift profoundly impacts the retail and manufacturing sectors in particular. Here, I take a deep…

Man in warehouse managing online orders

What To Look For in An Enterprise Order Management System

When you’re looking to streamline your operations, enhance customer experiences, and drive growth, having an enterprise order management system is non-negotiable. At its core, an enterprise OMS is designed to make the lifecycle of orders…

How to Choose the Right Order Management System

How to Choose the Right Order Management System

Built for retailers, an order management system is a technology that helps track orders across commerce channels.

people working in a warehouse

Why You Need Distributed Order Management in a Customer-Centric Retail World

Distributed Order Management (DOM) software can help solve many of the challenges that retailers face in this new omnichannel world. Unlike traditional order management systems, which lack the flexibility to support multiple channels, a distributed…

Home Furniture delivery

From Showroom to Smartphone: Actionable Digital Strategies for Furniture Retailers

The way consumers buy furniture has changed a lot in recent years. Thanks to new technology, evolved shopping habits, and shifts in the retail environment, it’s a whole new ball game. How can stores keep…

How AI/ML is Redefining Order Management

How AI/ML is Redefining Order Management

AI is rapidly paving its way into digital commerce by significantly reducing repetitive manual tasks, streamlining business workflows, and collecting large sets of data in no time. Today, order management systems are continuously looking to…

two women managing online orders

Order Management System Software 101

The proper management of orders stands as a crucial pillar to supporting operational success in a modern business landscape filled with shifting customer needs. When it comes to streamlining processes, optimizing resources, and enhancing customer…

woman woking on order fulfillment

Why Order Lifecycle Management Matters For Effective Business Operations

In short, efficient order lifecycle management leads to a better customer experience and a better customer experience leads to profitability. Whether you’re running a mid-market business or a Fortune 500 company, both should be the…

People working in distributor warehouse

Practical Applications of Order Management Systems for Distributors

The ever-evolving competitive business landscape has brought in its unique challenges and opportunities for distributors, who are in a relentless pursuit of making their operations fast and efficient. Effective management of orders is a prerequisite…

Man managing orders and inventory

Understanding the Operational Side of Flexible Fulfillment 

Today’s customer requires greater agility than ever before — they want faster, cheaper, and more accurate delivery options. Expectations for delivery times continue to shrink. According to McKinsey & Co., 90% of consumers view 2-3…

man managing inventory in a warehouse

Inventory Segmentation: Benefits, Strategies, and Best Practices

Most company leaders would agree that managing inventory over the last few years hasn’t been easy. They faced inventory shortages during 2020 and 2021, followed by peak inventory levels in 2022 once the supply chain…

oms

Order Management System: Build, Buy, or Both? 

Order management systems have undergone a transformation, evolving from mere back-office operational tools into pivotal components that significantly enhance the overall customer experience. It’s the engine that processes customer orders, manages inventory, and ensures timely…

order management data

The Role of an Order Management System in the Customer Journey

If you operate an eCommerce storefront, it should come as no surprise that the online competition is fierce. New alternatives to your products could appear online instantly. It becomes imperative to your success that you…

Product Substitution

The Secret to Saving the Sale? Product Substitution

No retailer wants to email a customer saying their order has been canceled or delayed due to lack of inventory. It not only results in a dissatisfied customer, but it also could lead to a…

Woman using Kibo platform

Kibo’s latest product updates help protect order revenue and reduce cancellations and returns

It’s not uncommon for shoppers to encounter dilemmas after placing an order, whether it’s realizing a crucial item was forgotten just moments after checkout or finding lost items right after reordering them. The ensuing order…

Woman checking inventory in retail store

Your Omnichannel Strategy is Only as Good as Your Inventory Visibility 

Inventory visibility is pivotal to a successful omnichannel strategy. By gaining real-time insight into inventory levels across all stores, distribution centers, warehouses, and supplier networks, retailers and manufacturers can promise accurate delivery times, avoid stockouts,…

How to Effectively Manage Split Shipments

How to Effectively Manage Split Shipments

In today’s fast-paced and interconnected world, the efficient movement of goods is crucial for businesses looking to thrive in the competitive marketplace. One strategy that has gained significant traction in recent years is the use…

couple shopping online

What is Order Orchestration?

When it comes to establishing this unification of online and offline channels, there are many questions to address around the issue of order orchestration logic. How do I synchronize my online listings with offline inventory?…

OMS vs. ERP: How a Distributed OMS Can Boost Your ERP System

OMS vs. ERP: How a Distributed OMS Can Boost Your ERP System

The clash between traditional enterprise resource planning (ERP) systems and the dynamic demands of online business has become increasingly apparent. While ERPs have long served as the backbone of large-scale operations, their limitations in handling…

OMS Buyer's Guide Featured Image

Looking For a New Order Management System?

In partnership with Wipro, we recently launched our OMS Buyer’s Guide: How to Choose the Right Order Management System. In today’s fast-paced and highly competitive business landscape, having an efficient order management system is crucial…

person managing online orders

4 Use Cases of Extensible Order Routing in Retail

In a world where consumers desire immediate gratification, delivering seamless and efficient customer experiences is critical to any company’s success. Many workflows and processes drive those experiences, with order routing playing a crucial role. Order…

team meeting in office

Kibo Named as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023

While order management is traditionally seen as an operational system, it has a major impact on the customer experience. Today’s consumers demand transparent experiences, which require real-time data like accurate delivery dates and product availability.…

Why Future Available to Promise is the Answer to Meet Customer Demand

Why Future Available to Promise is the Answer to Meet Customer Demand

With omnichannel shopping becoming the norm across B2B and B2C sectors, it’s become increasingly important to have seamless operations across channels. One of the critical components of a successful omnichannel experience is the ability to…

How To Effectively Use Omnichannel Order Management

How To Effectively Use Omnichannel Order Management

Omnichannel shopping isn’t just a passing trend. It represents the new normal in how B2B and B2C consumers research, purchase, and acquire products. A recent survey of 1200 US consumers found that the majority of…

Unified commerce

Discover the Modular Approach to Unified Headless Commerce Technology

Modern, microservices-based, API-first technology powers our unified headless commerce platform. See how Kibo can change the way you deliver unified customer experiences.

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