We’re excited to announce that Kibo was recognized in the 2022 Gartner Market Guide for Retail Distributed Order Management Systems.
Gartner recommends that you use this guide to “identify vendors with which to discuss your DOM requirements by matching their capabilities and coverage against your business processes and goals.”
“Retailers expanding their order fulfillment offerings to consumers face increased complexity in fulfilling those orders, fueling investments in distributed order management systems. This research provides customer fulfillment leaders with insight into the market and available software applications,” as per Tom Enright, analyst and author of this Gartner Market Guide report.
For many consumers, the pandemic accelerated the blending of online and offline shopping channels into a single shopping journey. For retailers, this omnichannel approach to commerce demonstrates the importance of seamless order management across all retail touchpoints.
With a DOM system, retailers can leverage its advanced order orchestration, inventory visibility, and fulfillment optimization capabilities to provide convenient and consistent experiences no matter where a customer’s shopping journey begins and ends.
What is a distributed order management system?
A DOM system strengthens the supply chain by providing real-time visibility of all available inventory and streamlining complex order fulfillment models in the most efficient way possible to reduce distribution costs while meeting customer experience goals across all channels.
According to the Market Guide report, “retailers continue to develop more diverse order fulfillment models, creating complexity within their fulfillment operations and increasing the need for distributed order management systems to orchestrate the fulfillment of orders effectively and profitably from increasingly varied supply chain networks.”
DOM systems aid retailers in managing their orders across a variety of channels both online and offline. To qualify as a DOM system, an OMS must be order fulfillment centric with abilities to:
- Manage orders placed on a variety of platforms/channels.
- Manage returns efficiently in a cost-effective manner.
- Monitor inventory across all channels – visibility of inventory levels across the supply chain and storage facilities, with interoperability across vendors in the supply chain.
- Organize order fulfillment across channels – enhancing delivery schedules, delivery route optimization, etc.
Benefits of a distributed order management system
A DOM system helps you achieve more efficiency even when you have already extracted every drop of efficiency from your distribution centers with your traditional order management system. More so as fulfillment options expand to accommodate customer expectations and demand. Traditional order management systems typically don’t have the capabilities to support omnichannel fulfillment methods, locations, and return points.
The many benefits that DOM provides are:
- Intelligent Distribution Center: DOM provides a real-time view of all your inventory along the supply chain, and in doing so, it helps you minimize loss from products expiring or getting misplaced in the warehouse. It also helps in inventory allocation beyond order fulfillment. This will lead to improved inventory turns and higher profitability.
- Automated Order Merging and Splitting: Processing orders effectively and efficiently is the key to profitability. Automated Order transfers between fulfillment locations to handle stock-outs and even out peaks and save the sale by transferring the orders to other stores.
- More Efficient Deliveries: Make fewer mistakes in your pick/pack/dispatch process even while allowing convenient time slots, delivery areas, collection points, and associated pricing. Efficient use of your fleet and enhanced routing will go a long way to improve profitability.
- Clearer Communication Across Supply Chain: DOM systems provide a standardized communication style for emails, quotes, and other forms/ documents with multiple vendors. This helps avoid errors and delays when processing orders. This speed up the fulfillment process to meet customer demands.
- Omnichannel Sales Coordination: For omnichannel retailers, DOM helps coordinate between multiple sales channels to keep inventory accurate. This leads to improved customer experience with automated communication updates between the business and the customers. This will help in forecasting inventory accurately and quicker replenishment.
- Omnichannel Promotions: By providing a clear real-time view of all inventories, customer interactions, demand forecast, and fulfillment options, DOM helps you by providing a single promotion management tool to easily devise promotions across all channels – online and offline — that will resonate with the customer and create a consistent experience.
- Single View of the Business: DOM helps assimilate real-time data from multiple internal and external sources — eCommerce, brick-and-mortar stores, marketplaces, shipping, and third-party logistics. It eliminates the need to manually intervene for transfer, reconcile, and consolidate data from different sources.
Kibo Distributed Order Management
Omnichannel fulfillment is possible for all retailers. You just need the right distributed order management system in place. At Kibo, we’re biased. We know that cloud-based, API-first order management provides the most flexible, dynamic, and scalable experience for retailers.
Our distributed order management system gives retailers a single source of truth for inventory with the ability to track and update product information in real-time. This is the only way to provide a consistent experience for customers whether they’re shopping in-store, online, or through a mobile app.
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2022 Distributed Order Management for Retail