KIBO
Product Releases
Q1 2026 Edition
The latest KIBO releases advance agentic intelligence, fulfillment precision, and reverse logistics extensibility—delivering AI that operates natively inside commerce execution.
Top Updates
- Order Routing Explain Agent: Instant AI Transparency for Fulfillment Decisions →
- Handling Fees Enhancement: Improved Financial Reporting and Reconciliation →
- Shipment Hold Enhancements: SLA-Aware Holds for Coordinated Delivery →
- Multi-Consolidation Support for Delivery: Protect Commitments Without Manual Intervention →
- Before & After Actions for Reverse Logistics API: Extensible, Policy-Driven Return Routing →
Order Routing Explain Agent
The first phase of KIBO’s agentic commerce expansion introduces the Order Routing Explain Agent, giving operations teams instant visibility into why fulfillment decisions are made. Instead of hours of investigation, teams get answers in seconds—surfacing exactly which locations were considered, which rules applied, and why one location was chosen over another.
How It Works
- Ask in plain language why a specific order was routed to a particular fulfillment location and receive an immediate, contextual answer.
- Surface which locations were considered, what rules were applied, and why one location was selected over another.
- Reduce investigation time from hours to seconds.
- Identify misconfigurations before they become systemic issues.
OMS Enhancements Drive Fulfillment
Efficiency and Reduce Costs
New order management capabilities tackle operational pain points across the fulfillment lifecycle, improving accuracy, flexibility, and resilience.
Handling Fees
Enhancement
- Associates pickup, delivery, and shipping fees directly with their fulfillment methods.
- Improves financial reporting accuracy and simplifies reconciliation.
- Delivers cleaner order summaries to customers.
Shipment Hold Enhancements
- Supports time-based and Admin-initiated holds with SLA pausing.
- Enables coordinated delivery windows, compliance holds, and customer-requested scheduling.
- Avoids skewing performance data during holds.
Multi-Consolidation Support for Delivery
- Automatically reroutes orders to alternative consolidation points when a location rejects or partially fulfills.
- Reduces cancellations and protects delivery commitments.
- Operates without manual intervention.
Reverse Logistics Extensibility
KIBO extends its reverse logistics platform with new API extensibility, giving operators precise control over return routing and disposition logic, and without custom development.
Before & After Actions for Reverse Logistics API
- Inject custom business logic before and after the return routing engine runs.
- Enforce policies such as routing returns to their original fulfillment location or applying vendor-specific disposition rules (without custom development).
- Mirrors KIBO's existing forward logistics extensibility model for a consistent operational experience across the entire fulfillment lifecycle.
Other New Features & Updates
B2B Custom Roles
Create and manage custom buyer roles with configurable permissions at the account level. Roles can be applied across parent-child account hierarchies, giving businesses granular control over 11 permission categories spanning buyers, orders, returns, payments, quotes, carts, lists, and more.
Bulk Cart Item Operations
Update or delete multiple items in a cart with a single API request, improving performance and providing flexible options for handling item validation.
FedEx One Rate
Clients can now enable FedEx One Rate directly in the FedEx carrier account setup in KIBO, leveraging flat-rate pricing to simplify shipping cost management.
Customer Email and Password Update Notifications
Configure automated email notifications to trigger whenever a customer updates their email address or password. Distinct templates ensure customers are immediately informed of critical account changes. For added security, email address update notifications are sent to both the new and previous email addresses.
Automated Return Label Notifications
The platform now publishes a ReturnLabelAdded event whenever a return label is successfully generated, triggering an automated customer notification with label details and tracking numbers.
Independent JWT Expiration and Refresh Configuration
Tenants can now set independent session durations for different client applications, providing greater flexibility and control over JWT token expirations.
New Order Event for Pending Shipment Status
A new order.pendingshipment event is now triggered when an order transitions to Pending Shipment status, enabling more granular event-driven integrations.
Flexible Per-Customer Coupon Limits
Configure coupon codes to allow unlimited per-customer redemptions by leaving the max redemptions field blank. Numeric values restrict redemption to logged-in users; a blank field permits guest shoppers as well.
Bulk Removal of Price Overrides
The Price List Entry import experience now supports explicit clearing of price values via CSV. Enter "NULL" (case-insensitive) in the SalePrice, MSRP, MAP, or Cost column to remove price overrides without deleting the entire record—preserving existing values when columns are left blank.
Configurable Site Search Limits
The Site Search endpoint now enforces a configurable maximum page size for platform stability. A default limit of 10,000 records per request is applied, adjustable via the new search-sitesearch-pagesize-limit tenant attribute for high-volume requirements.
Expanded Spanish and German Localization
Comprehensive Spanish and German language support is now available across the Admin and Merchant experiences—covering navigation, catalog management, inventory, sitebuilder tools, and shopper-facing checkout flows. Users who set their browser language or account locale to Spanish (including regional variants like es-MX) or German will see a fully localized interface.
B2B Attribute Support in Order Routing Filters
Order Routing now supports B2B-specific attributes in filters, allowing orders to be routed based on account type, organization name, and other B2B first-class and custom attributes. Enables fulfillment strategies fine-tuned to specific B2B accounts.
Complex Filters for Order Routing Scenarios
Order Routing filters now support 'OR' operators and complex conditional logic—enabling sophisticated routing rules such as (Filter A OR Filter B) AND Filter C—while maintaining backward compatibility with existing AND-based filters.
Order Routing UI — Filter Data List Export
Users can now export Filter Data Lists as a CSV file directly from the new Order Routing UI. A "Download as CSV" button on the Filter Data List page allows users to export all values and descriptions for a selected site's data list.
Cartonization
KIBO Fulfillment now supports cartonization recommendations, providing optimized packing suggestions for shipment items using available containers and boxes. Intelligent 3D bin-packing algorithms help fulfillment centers reduce shipping costs, minimize packaging waste, and streamline packing operations.
Rate Shopping in Fulfillment
Compare shipping rates across multiple configured carriers during order fulfillment to select the most cost-effective carrier-method combination for Ship to Home (STH) and Transfer shipments. Eligible options are highlighted alongside all available alternatives.
Shipment Hold — Date and Time Precision
The ReleaseHoldShipment job now evaluates the full date and time value when automatically releasing held shipments, ensuring shipments are released at the scheduled time—not just on the correct date.
Shipment Hold — Admin UI and Fulfiller UI Updates
CSR admins can now place a Ready shipment on Hold directly from the Admin UI via a new "Hold Shipment" button. Fulfillment users can filter shipments by Hold status in the Fulfiller UI and place or release holds from the Actions dropdown on the Shipment Details page.
Custom Shipment Attributes — Line Item Level
Admin users can now define custom attributes at the shipment item (line item) level in addition to the shipment level. A new "Apply Attribute To" dropdown specifies whether an attribute applies to the Shipment, Shipment Item, or both, with corresponding sub-tabs in the Fulfillment UI for easy management.
Fulfillment SLA Dashboard
A new Fulfillment SLA Dashboard is available under Kibo Standard Reports > Shipment > Fulfillment SLA Dashboard. It provides historical analysis of SLA performance across locations, fulfillment types, and time periods—including Compliant, At-Risk, and Non-Compliant breakdowns and average time per step.
Operational Dashboard
A new Operational Dashboard is now integrated within the KIBO Admin Console, providing real-time and historical monitoring of operational health. Business and technical metrics are combined in a single experience for streamlined oversight.