Kibo received the highest score in the Strategy category and the highest possible scores in 18 criteria, including Enterprise Inventory Management, Omnichannel Order Management, and Fulfillment Automation.
In today’s fast-paced commerce environment, selecting the right Order Management System (OMS) is critical to your success. That’s why Kibo is thrilled to be recognized as a Leader in The Forrester Wave™: Order Management Systems, Q1 2025.
Empowering businesses with tools like SLA management, endless aisle functionality, and subscription management.
Among the highest scores in Usability and configuration, Customer service, and Omnichannel order management, plus 15 other criteria.
A unified platform that drives efficiency, scalability, and seamless customer experiences.
When it comes to order management, businesses need a partner that not only understands the challenges of today but also anticipates the needs of tomorrow. To us, Kibo’s recognition as a Leader in The Forrester Wave™: Order Management Systems, Q1 2025 reflects our dedication to evolving with the market, listening to our customers, and delivering innovative solutions that drive results.
Of the vendors evaluated, Kibo received above-average customer feedback. According to Forrester’s evaluation of Kibo, “Customers we spoke to expressed more satisfaction for Kibo than any other vendor we evaluated. [Customers] feel heard and express the sense that all customers enjoy that treatment.”
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .
Incrementally implement modules that simplify your eCommerce order management challenges
Scaling your eCommerce operations is made easy by putting the power back in your hands with a modular eCommerce order management system. With Kibo, businesses are empowered with the tools they need to enable network-wide inventory visibility and launch fulfillment programs like dropship or BOPIS. You’re also given the flexibility to fine-tune routing to balance customer demands with operational costs and allocate future stock and in-transit inventory when ready.
Incrementally implement modules that simplify your eCommerce order management challenges.
Modern, microservices-based, API-first technology powers our unified headless commerce platform. See how Kibo can change the way you deliver unified customer experiences.
