Kibo Named a Leader in The Forrester Wave™: Order Management Systems, Q1 2025
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Kibo Named a Leader in The Forrester Wave™: Order Management Systems, Q1 2025

Kibo received the highest score in the Strategy category and the highest possible scores in 18 criteria, including Enterprise Inventory Management, Omnichannel Order Management, and Fulfillment Automation.

In today’s fast-paced commerce environment, selecting the right Order Management System (OMS) is critical to your success. That’s why Kibo is thrilled to be recognized as a Leader in The Forrester Wave™: Order Management Systems, Q1 2025.

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We believe this prestigious recognition highlights Kibo’s commitment to:

Customer-Centric Innovation: Empowering businesses with tools like SLA management, endless aisle functionality, and subscription management.

Unmatched Usability: Among the highest scores in Usability and configuration, Customer service, and Omnichannel order management, plus 15 other criteria.

Proven Results: A unified platform that drives efficiency, scalability, and seamless customer experiences.

Access a complimentary copy of the report to find out why we think Kibo can help you transform your business.

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Kibo Received the Highest Score in the Strategy Category

When it comes to order management, businesses need a partner that not only understands the challenges of today but also anticipates the needs of tomorrow. To us, Kibo’s recognition as a Leader in The Forrester Wave™: Order Management Systems, Q1 2025 reflects our dedication to evolving with the market, listening to our customers, and delivering innovative solutions that drive results.

Of the vendors evaluated, Kibo received above-average customer feedback. According to Forrester’s evaluation of Kibo, “Customers we spoke to expressed more satisfaction for Kibo than any other vendor we evaluated. [Customers] feel heard and express the sense that all customers enjoy that treatment.”

What’s Inside the Report?

  • A detailed evaluation of top OMS providers.
  • Insights into why Kibo received the highest possible scores in 18 criteria, including enterprise inventory management, fulfillment automation, and customer service.
  • Expert analysis of the trends shaping the future of order management.

Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here .

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