Kibo Named as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023

Kibo Named as a Strong Performer in The Forrester Wave™: Order Management Systems, Q2 2023

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While order management is traditionally seen as an operational system, it has a major impact on the customer experience. Today’s consumers demand transparent experiences, which require real-time data like accurate delivery dates and product availability.

As a result, more companies are investing in modern order management systems with the core capabilities of distributed order routing, real-time inventory visibility, omnichannel fulfillment, and customer service. The need for these capabilities will likely drive the OMS market—Forrester predicts that the global market for OMS software will grow from $1 billion in 2021 to $1.9 billion in 2026.

To help businesses find a tech solution that can solve for their unique business problems, Forrester released its report, The Forrester Wave™: Order Management Systems, Q2 2023. And we’re excited to announce that Kibo is recognized as a Strong Performer and described as a “best fit for organizations seeking a commerce-first approach to order management” in the report.

According to the report, each of the vendors included in the assessment must fulfill Forester’s vendor inclusion criteria, including support for inventory- and order-related functions. The report states, “These vendors have a time-tested, mature, and packaged OMS product that supports complex and configurable end-to-end order lifecycle management across channels and between fulfillment hubs.”

Kibo had an “impressive second-place current-offering (functionality) score,” according to Emily Pfeiffer, Principal Analyst at Forrester in her blog post on the report. In the same post, Emily noted the vast functionality spread among vendors. “There is a 30% score difference for current offering from the first to third solution,” wrote Emily.

Kibo achieves highest scores possible in 11 of the 34 criteria

Among a 34-criterion evaluation of OMS providers, Kibo was among the top two highest-scoring vendors in the current offering category for Kibo Order Management. Additionally, Kibo secured a position amongst the top four scores for the Strategy category.

Here’s the complete list of criteria for which Kibo achieved the highest possible score (5):

  • Pre- and Post- Purchase Customer Experience
  • Pricing and Promotions
  • Omnichannel Order Management
  • Store Associate Tools
  • Endless Aisle
  • Payments and Settlements
  • Fraud Reviews and Exceptions
  • Subscriptions Management
  • Supporting Products & Services
  • Delivery Model
  • Number of Live Installations

We’re thrilled to be the only vendor in the report to receive the highest possible score in the subscriptions management criterion. Forrester cited Kibo’s subscriptions management as the benefit of its unified commerce functionality, and that its “roadmap cites ML-based forecasting and optimization, as well as enhancements to routing logic and human processes.”

In the press release for the announcement, Ram Venkataraman, CEO at Kibo, stated, “Based on our highest scores possible in the pre- and post- purchase experience and subscriptions management criteria, we believe Kibo is the only vendor equipped to simplify the delivery of common customer experience use cases. Clients use Kibo to allow customers to filter search results by local inventory availability in real-time or make it easier for their business to manage orders and inventory for subscription and non-subscription items in a single solution.”

Previously, Kibo was recognized as the Leader in The Forrester Wave™: B2C Commerce Solutions, Q2 2022.

Download a copy of The Forrester Wave™: Order Management Systems, Q2 2023 here.

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The Forrester Wave™: Order Management Systems, Q2 2023

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Inventory’s Role in Search

See Kibo Order Management In Action

There is nothing more frustrating for a shopper than spending time searching for the perfect product only to find out it’s out-of-stock at the time of checkout. With Kibo, inventory data and search operate in unison, so shoppers only see items that are in-stock and purchasable. See how retailers like ACE Hardware are using Kibo to deliver effective search experiences and boost product discovery.