How TPS Group Holdings Unified Digital and Physical Retail for Seamless Growth
The Paper Store modernized its entire commerce stack, from ecommerce and order management to in-store POS, to deliver a consistent customer experience across every channel and location.
About The Company
TPS Group Holdings is the family of specialty retail brands behind The Paper Store, Gifts & More at The Paper Store, and the newly launched Uncharted. With more than 105 store locations and a loyal customer base, TPS Group Holdings has long been known for its curated product assortment and deeply personal in-store service.
As the company set its sights on nationwide expansion and a multi-brand growth strategy, it became clear that its existing technology infrastructure would need to keep pace across both digital and physical retail.
"We are scaling into new markets, launching new brands, and investing in experiences that meet our customers wherever they choose to shop. By combining KIBO's platform with Jumpmind's modern POS and inventory capabilities, we can operate smarter and faster in every store."
— Craig Hewitt, Chief Operating Officer, TPS Group Holdings
The Challenge
Legacy platforms were creating real business risk: limited order management functionality, no real-time inventory visibility across channels, and a POS system that couldn’t keep up with omnichannel customer expectations. With a nationwide expansion and a new brand launch on the horizon, something had to change.
The Solution
After evaluating several competitors, including BigCommerce, Shopify, and Fluent, TPS Group Holdings replaced its fragmented tech stack with KIBO’s unified commerce + order management platform and Jumpmind’s modern POS. The deciding factor: a single, centralized ecosystem that addressed every pain point without stitching together disconnected tools.
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Download the complete case study to see how TPS Group Holdings built a unified commerce experience.
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