Shoptalk 2025: Agentic Commerce, Ecosystem Expansion, and the Future of Retail

Events
March 28, 2025

Shoptalk 2025 has wrapped, and the KIBO team is buzzing with excitement! This year’s event was a whirlwind of innovation, insightful conversations, and valuable connections. We showcased our latest advancements and engaged with industry leaders shaping the future of commerce. Here’s a recap of the key highlights:

two people standing in front of a cardboard cut out of an astronaut at shoptalk

Announcements that stole the show

We came to Shoptalk ready to unveil some major developments, and the response was incredible. Our focus was on empowering retailers with cutting-edge technology that drives real results. From AI-powered solutions to expanding our partner ecosystem, we’re committed to pushing the boundaries of what’s possible in commerce.

KIBO Agentic Commerce

We unveiled KIBO Agentic Commerce, a game-changing solution that empowers businesses to leverage the power of AI without the complexities of custom development. This pre-trained, instantly deployable conversational commerce solution integrates seamlessly via API, delivering revenue-driven outcomes through industry-specific use cases.

This aligns perfectly with the Shoptalk trend we observed: the rising prominence of agentic AI. Retailers are moving beyond simple AI interactions and exploring how agentic AI can analyze vast datasets in real-time and automate routine tasks. This frees up human employees to focus on strategic initiatives, improves demand forecasting, and optimizes inventory management. KIBO Agentic Commerce, built on Gemini with Google Cloud, is at the forefront of this revolution.

Watch the on-demand announcement and learn more here.

KIBO Converge: Expanding Our Ecosystem

We announced KIBO Converge, our expanded ecosystem of industry-leading technology providers. This powerful network, built around KIBO’s Order Management System (OMS), ensures retailers can meet and exceed today’s demanding customer expectations.

KIBO Converge offers key benefits, including:

Seamless omnichannel sales

Accurate product data (PIM)
Optimized inventory & fulfillment (WMS, RFID)
Dropship capabilities
Streamlined supplier communication (EDI)
Reduced shipping costs & faster delivery
Seamless final mile experience

Our ecosystem partners include Jumpmind, Akeneo, GreyOrange, OneRail, EasyPost, Shipium, Tejas, Orderful, and Logicbroker.

Shoptalk: After-hours

Shoptalk isn’t just about showcasing products; it’s about building relationships and fostering collaboration. We made sure to create opportunities for attendees to connect, learn, and have a little fun along the way.

An Evening at the Sphere with KIBO, Logic, and Jumpmind

We hosted an unforgettable evening at the Sphere, where retail and commerce leaders enjoyed the immersive “Sphere Experience” film from a private suite. The event, in collaboration with Logic and Jumpmind, fostered valuable connections and conversations.

This event was a huge hit, and we thank everyone that attended.

Dinner at The NoMad Library Restaurant

The KIBO team enjoyed a relaxing dinner at The NoMad Library Restaurant, providing a perfect opportunity to unwind and connect with attendees after a busy day on the show floor.

Key Trends We Saw at Shoptalk

Beyond our own announcements, we paid close attention to the broader conversations happening on the show floor. Several key trends emerged, highlighting the challenges and opportunities facing retailers today.

Supply Chain Resilience in the Face of Tariffs: Discussions surrounding potential tariff changes and their impact on retailers were prominent. Many retailers are considering strategies to mitigate risks, including acquiring extra stock, diversifying product sources, and relocating supply chains.
The Rise of Agentic AI: As previously mentioned, agentic AI was a major talking point. Retailers recognize its potential to automate complex workflows and drive efficiency.
Enhanced Search with Generative AI: Improvements in search functionality powered by generative AI are transforming the customer experience, enabling more intuitive and personalized product discovery.

Shoptalk 2025 reaffirmed the dynamic and ever-evolving nature of the retail industry. KIBO is committed to providing innovative solutions that empower businesses to thrive in this exciting landscape. We look forward to continuing these conversations and partnerships in the future.

If you didn’t get a chance to meet with KIBO at the event, click here to connect.

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Shannon Abel

Corporate Marketing Manager

For over seven years, Shannon has worked in the commerce technology industry—first with Blue Acorn iCi, then joined KIBO in 2022. As the corporate marketing manager, she manages KIBO’s content, PR, and brand strategies. Shannon graduated from Clemson University in 2014 and enjoys spending her free time with her husband, two dogs, and horse in Charleston, SC.