2025 Kibo Connect Client Summit
The Kibo team is thrilled to invite you to our highly anticipated 2025 Kibo Connect Client Summit 2025. This exclusive event brings together industry leaders, innovators, and experts to share insights, strategies, and real-world success stories in commerce.
When: May 7-9, 2025
Where: Loews Downtown Chicago
Travel Information
Experience Chicago from the heart of the city at the Loews Chicago Hotel. Loews Chicago Hotel is part of a highly visible 52-story tower located just one block north of the Chicago River and two blocks east of The Magnificent Mile—offering city skyline and lake views from public space both indoors and out.
Group Rates Available: May 7 through May 9, 2025
Group Block Closes: April 15, 2025
Reserve your hotel early with our discounted Kibo rate here.
The event starts at 12:00 PM local time on Wednesday, May 7 and ends at 12:00 PM local time on Friday, May 9. When booking travel, we suggest arriving on the morning of May 7 (or evening of May 6), and departing on the afternoon of Friday, May 9.
About Kibo’s Client Summit: Why Attend?
Gain
Exclusive insights and best practices from global brand, agency and technology leaders. Hear first-hand accounts, case studies and best practices from commerce and supply chain experts.
Present
Your expertise as a speaker by sharing your insights with attendees during one of our sessions.
Join
Strategic discussion on commerce, order management and customer experience best practices to grow your business in 2025.
Access
1:1 networking opportunities with 200+ executives and industry experts. Meet and converse with leaders from leading brands, share ideas and gain valuable insights.
2025 Agenda
As a participant, you’ll gain actionable takeaways from global brands, top agencies, and cutting-edge technology providers. Dive into dynamic case studies, hear first-hand accounts from commerce trailblazers, and discover best practices to elevate your strategy.
Curious about what’s in store? Explore our agenda for a preview of the exceptional content you can expect.
Day 1: Wednesday, May 7, 2025
9:00 AM – 5:00 PM
Registration and Check-in
11:30 AM – 12:30 PM
Lunch and Networking
1:00 PM – 5:00 PM
Product Sessions and Workshops
1:00 PM – 2:00 PM
GROW TRACK Mastering the Art of Returns: The Reverse Logistics Experience to Impact Bottom Line
Speakers:
Rutvee Shah
Director of Product at KIBO
Madhulika Saxena
Director of Product at KIBO
Nupur Marwaha
VP of Sales Engineering at KIBO
BUILD TRACK Build it Live: The Composable Speed Challenge with Builder.io
Speakers:
Mike Chirokas
Head of Product Marketing at Builder.io
Jason Long
Sr Sales Engineer at KIBO
Kevin Watts
Sr Software Architect at KIBO
2:00 PM – 3:00 PM
GROW TRACK Scale, Optimize, and Grow: Simplify the complexity of B2B Commerce with Kibo Go for Distributors with SMITH Commerce
Speakers:
Liz Duggan
Chief Strategy Officer at SMITH Commerce
Rob Miller
Customer Growth Officer at SMITH Commerce
Madhu Madhavan
VP Professional Services at KIBO
BUILD TRACK Fulfillment Excellence: Optimizing for Speed and Efficiency
Speakers:
Madhulika Saxena
Director of Product at KIBO
Nate Duemler
Sr Sales Engineer at KIBO
Venky Rao
Technical Architect at KIBO
3:00 PM – 4:00 PM
GROW TRACK Bridging the Gap: Best Practices for a Unified Commerce Experience
Speakers:
Sachin Sharma
CPO at KIBO
Rutvee Shah
Director of Product at KIBO
Nupur Marwaha
VP of Sales Engineering at KIBO
BUILD TRACK The Power of Order Orchestration: Implementing Advanced Routing for Optimized Fulfillment
Speakers:
Madhulika Saxena
Director of Product at KIBO
Ty Sweet
Sr Technical Marketing Engineer at KIBO
Venky Rao
Technical Architect at KIBO
4:00 PM – 5:00 PM
GROW TRACK Transforming Experiences: Leveraging KIBO’s Agentic Commerce for Growth, Optimization, and Customer Satisfaction
Speakers:
Sachin Sharma
CPO at KIBO
Ty Sweet
Sr Technical Marketing Engineer at KIBO
Kevin Watts
Sr Software Architect at KIBO
Madhu Madhavan
VP Professional Services at KIBO
BUILD TRACK Deliver on Time, Every Time: Inventory Strategies for EDD Success
Speakers:
Madhulika Saxena
Director of Product at KIBO
Rutvee Shah
Director of Product at KIBO
Nate Duemler
Sr Sales Engineer at KIBO
Tyler Brinkman
Technical Architect at KIBO
6:30 PM – 9:30 PM
Welcome Reception and Dinner at Loews Downtown Chicago
Day 2: Thursday, May 8, 2025
7:00 AM – 8:00 AM
Breakfast and Networking
8:00 AM – 8:30 AM
Welcome Remarks and Opening Session
8:30 AM – 9:15 AM
Only the Paranoid Survive—Strategies for Surviving Uncertainty Now
Speakers:
Sucharita Kodali
VP, Principal Analyst at Forrester
9:15 AM - 10:00 AM
Market Trends and Generative AI Applications in Retail
Speakers:
Dan Brenner
Partner at Bain & Company
10:00 AM – 10:15 AM
Networking Break
10:15 AM – 11:30 AM
Kibo Keynote: KIbo’s Vision & Product Innovation Showcase
Speakers:
Sachin Sharma
Chief Product Officer at KIBO
Nat Pavic
Sr Director of Product Marketing at KIBO
11:30 AM - 12:30 PM
Customer Showcase
Speakers:
Bill Kiss
Head of E-Commerce, Digital Marketing, and Omni-Channel Strategy at ACE Hardware
Chris Norris
Group Head and Retail Director at Al-Futtaim
12:30 PM – 1:30 PM
Lunch and Networking
1:30 PM – 2:00 PM
Panel: Delivering on the Anywhere, Anytime Commerce Promise
2:00 PM – 2:30 PM
Panel: The Future of Commerce: AI, Composable, and More
2:30 PM – 2:45 PM
Networking Break
2:45 PM – 5:30 PM
Breakout Sessions
2:45 PM – 3:15 PM
INNOVATE TRACK The Power of Unified Commerce: Strategies for Connecting Your Shoppers’ Experience
SCALE TRACK How ZWILLING Elevates their Direct to Consumer Experience in All Channels with a Central Global Order Management System
Speakers:
Kolja Ferda
Global Head of Digital Infrastructure and Technology Digital Services at Zwiling
3:15 PM – 3:45 PM
INNOVATE TRACK Transforming Experiences: Leveraging KIBO’s Agentic Commerce for Growth, Optimization, and Customer Satisfaction
Speakers:
David Braun
CTO at Alchemee / The Proactiv Company
SCALE TRACK Localization at Scale: How to Operationalize Commerce for Multi-brand, Multi-site, Multi-lingual, Multi-country Brands
Speakers:
Chris Norris
Group Head and Retail Director at Al-Futtaim
3:45 PM – 4:00 PM
Networking Break
4:00 PM – 4:30 PM
INNOVATE TRACK Work Smarter: How Agents Can Redefine Commerce and Accelerate Operational Efficiencies
Speakers:
Nat Pavic
Sr Director of Product Marketing at KIBO
Ty Sweet
Sr. Technical Marketing Engineer
SCALE TRACK Rapid Rollout: Launching New Fulfillment Channels & Commerce Features with a Lean Team at Playboy
Speakers:
Juan Gonzalez
Director of Enterprise Systems and PMO
4:30 PM – 5:00 PM
INNOVATE TRACK The Power of Composable Commerce
SCALE TRACK Transforming your B2B Commerce Strategy Through Self-Service and Scaling Your Strategy
5:15 PM – 5:45 PM
Closing Remarks
6:30 PM – 9:00 PM
Evening Reception and Dinner
Day 3: Friday, May 9, 2025
7:30 AM – 8:30 AM
Breakfast
8:30 AM – 12:00 PM
Product Sessions and Workshops
8:30 AM – 9:15 AM
OPTIMIZE TRACK Transforming Experiences: Leveraging KIBO’s Agentic Commerce for Growth, Optimization, and Customer Satisfaction
Speakers:
Madhu Madhavan
VP Professional Services at KIBO
Ty Sweet
Sr Technical Marketing Engineer at KIBO
Kevin Watts
Sr Software Architect at KIBO
9:15 AM - 10:00 AM
OPTIMIZE TRACK Flexibility and Power: Choosing the Ideal CMS
Speakers:
Jason Long
Sr Sales Engineer at KIBO
Kevin Watts
Sr Software Architect at KIBO
10:00 AM - 10:15 AM
Networking Break
10:15 AM - 11:00 AM
OPTIMIZE TRACK Intelligent Search: Building a Data-Driven Approach to Search Optimization
Speakers:
Jason Long
Sr Sales Engineer at KIBO
Andrew Coles
Technical Architect at KIBO
11:00 AM - 12:00 PM
OPTIMIZE TRACK Build Your Automation: A Rules Engine Workshop for Inventory, Sales, & Returns
Speakers:
Tyler Brinkman
Technical Architect at KIBO
Rutvee Shah
Director of Product at KIBO
Nupur Marwaha
VP of Sales Engineering at KIBO
12:00 PM
Lunch & Departures
Speakers
We have an exciting list of speakers planned for the event. Here are just some of the speakers, with more speakers being announced soon as we get closer to the event.
We look forward to seeing you in Chicago on May 7-9, and connecting with you in person!
2025 Sponsors
Interested in sponsoring Kibo Connect? Partner with us for this year’s client summit. Contact partners@kibocommerce.com for more information on sponsorship opportunities.
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