We’re excited to announce that KIBO Commerce has been named as one of 23 Notable Vendors in The Commerce Solutions Landscape, Q1 2026, an independent overview published by Forrester Research.
For us, this is a reflection of the work we’ve put into serving enterprise commerce customers across retail, distribution, and manufacturing — and a signal that our platform is meeting the market where it needs to be.
The Commerce Platform as the Center of Your Digital Ecosystem
We’ve always believed the commerce platform shouldn’t be just another tool in the stack, it should be the system that ties everything together. As Forrester states in The Commerce Solutions Landscape, Q1 2026:
“Today, Commerce solutions house data that is critical to customers’ experiences across channels. Product, customer, order, content, inventory, and preference data may originate in other systems. But integrations to the commerce solution make the commerce solution the one place where all this data comes together and is accessible to the digital ecosystem.”
This is exactly how KIBO is built. Our platform serves as that connective layer — bringing together product, order, customer, and inventory data so every touchpoint in the buying experience is working from a single, unified source of truth.
Built for Both B2B and B2C Without Compromise
Most commerce platforms make you choose. Either you get a strong consumer-facing experience platform, or you get the complex B2B capabilities your business buyers need. KIBO doesn’t force that tradeoff.
Our unified platform handles the full spectrum: B2C shopping experiences with AI agents, promotions, and seamless checkout on one side, and B2B requirements like customer hierarchies, contract pricing, quoting, and account-level entitlements on the other. For businesses operating in both worlds (think a manufacturer selling wholesale to distributors and DTC to consumers), this unified approach isn’t just convenient. It’s a competitive advantage.
Agentic Commerce: KIBO’s Answer to the Next Era of Digital Selling
The commerce market is at an inflection point around AI. As Forrester states in the report:
“Agentic commerce has the potential to deeply disrupt the market, though it is still too early to predict adoption. For now, the disruption comes from hype in the market rather than reality.”
We agree, and we’ve built accordingly. While much of the industry is still catching up, KIBO has already delivered a full KIBO Agentic Commerce platform with AI agents that go beyond chat. They fulfill, merchandise, price, route, and resolve — autonomously, across the entire commerce and order management stack.
KIBO’s agents are organized around four core functions:
- Engage: The Shopper Agent answers product questions, checks real-time availability, and completes orders in a single flow. The B2B Buyer Agent handles catalog navigation, volume pricing, and quote generation for complex B2B purchases.
- Configure: The Promotions Agent creates, validates, and schedules promotions while protecting margin. The Merchandising Agent generates product descriptions, SEO metadata, and translates content across locales.
- Tune: The Order Routing Agent intelligently sources and routes orders to reduce split shipments and shipping costs. The Forecasting Agent generates demand forecasts and recommends purchasing or inventory rebalancing.
- Explain: The Analytics Agent answers natural-language questions with charts and prescriptive recommendations. The Customer Success Agent looks up orders, edits lines, applies coupons, and initiates refunds instantly.
Customers deploying KIBO AI Agents can expect up to 30% improvement in cart conversions, AOV, and checkouts; up to 50% reduction in customer support costs; and up to 40% faster order fulfillment.
KIBO also extends beyond the owned channel with its MCP Server, turning conversations in ChatGPT, Google Gemini, Claude, and other AI assistants directly into transactions. Your customers are already asking AI assistants for product recommendations and availability checks. With KIBO’s MCP Server, they can complete the purchase without ever leaving the conversation. And because KIBO’s architecture is fully LLM agnostic, you can deploy on any leading large language model.
Every KIBO agent operates within enterprise-grade guardrails and governance: scoped permissions per agent, human-in-the-loop approvals for high-impact decisions, and a complete audit trail of every action and prompt.
See Why Commerce Leaders Choose KIBO
Whether you’re a retailer looking to modernize your B2C experience, a manufacturer exploring DTC, or a distributor digitizing a complex B2B sales process, KIBO has the platform, and the track record, to get you there.
Ready to see KIBO in action? Contact our team and discover what a modern, unified commerce platform looks like.
To download The Commerce Solutions Landscape, Q1 2026, click here. Available to Forrester subscribers or for purchase.
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. For more information, read about Forrester’s objectivity here.
