This year’s National Retail Federation event promised to be the biggest yet, and they did not disappoint. The Kibo commerce crew was in full force, making connections and getting the word out about cloud commerce solutions that are inspired by our customers’ needs.
There was so much happening at this year’s show, it was impossible to see it all. So here are three big themes from 2019’s NRF Big Show and Expo that you may have missed.
They’re everywhere. Developers from around the globe came to the Javits to show off the latest in retail robotics. There were robots to check out groceries, robots to scan aisles for empty shelves, robots to greet customers and answer questions, robots to sort packages. One booth was even exhibiting robots that deliver sushi to your table – though I assume they could deliver many types of food. Many of the robots and related machines on display were in support of the concept of unattended retail – which are essentially stores that don’t need people to operate. If it catches on in a big way, this will have enormous downstream effects on the industry, and we should keep an eye on it.
The End of Omnichannel?
Trends come and go in every industry, and retail’s no different. While the dream of true omnichannel is still alive and well, this year we noticed that the word, “omnichannel,” is being used less and less. In 2019 you should expect to see a lot more talk of commerce that is “unified,” “connected,” or built in the cloud. Whether this shift in language reflects an underlying shift in the goals of retail technology – or simply the next wave of marketing speak – will require some digging to find out.
Kibo is ready for Action in 2019
Last year was a year for transformation and for clarifying our purpose. We embarked on an extensive listening exercise to discover what the market needed in a cloud commerce provider. We learned that, in an unpredictable world, merchants are looking for a partner who is committed to their financial success.
We’d love to show you how we can be a partner in your organization’s success. You can take the first step to learning more about Kibo with these brief explainer videos. And if you want to learn more, request a demo today.