Kibo has been recognized as a Leader in The Forrester Wave™: Order Management Systems, Q1 2025. Kibo sees this milestone as a reflection of years of innovation, customer focus, and a relentless drive to provide the best solutions for modern commerce. With the highest scores possible in 18 criteria, including Usability, Omnichannel order management, and Supporting services and offerings, Kibo’s journey to where it stands as a Leader is a story of evolution and excellence.
A Recognized Leader
We have been making progress over the last several years to hone in both on market needs, but most importantly, the needs of our clients. We believe Kibo’s recognition as a Leader in The Forrester Wave™: Order Management Systems, Q1 2025 underscores our ability to meet and exceed the demands of today’s commerce and supply chain leaders. Some of the findings of this report include:
- The Highest Possible Scores in 18 Criteria: Kibo earned the highest possible scores in criteria such as Usability and configuration, Reporting and analytics, Enterprise inventory management, Fulfillment automation, Customer service, International orders and globalization, and Omnichannel order management.
- Highest Score in the Strategy Category: Within the strategy category, Kibo received the highest possible scores in the Adoption, Community, and Supporting services and offerings criteria.
- Above-Average Customer Feedback: According to the Forrester report, “Customers we spoke to expressed more satisfaction for Kibo than any other vendor we evaluated. They feel heard and express the sense that all customers enjoy that treatment.”
Innovation That Aligns with Market Needs
Over the last several years, we’ve been focused on strategic innovation, unwavering commitment to innovation, and to the success of our customers. At Kibo, we listen, we adapt, and we deliver solutions that empower businesses to thrive in a dynamic market.
Key advancements include:
- Cutting-Edge Features: From SLA management tools designed for nontechnical users to unrivaled endless aisle and subscription management capabilities, Kibo empowers businesses to adapt quickly to changing market conditions.
- Focus on Community: Kibo’s annual summit fosters collaboration and learning among customers, showcasing the company’s commitment to building a thriving community.
- Future-Proof Solutions: With a strong vision for the future, Kibo continues to retain existing customers while attracting new enterprise clients, proving its ability to meet evolving business needs.
Why This Matters
In a market where customer expectations are evolving as quickly as commerce technology, choosing the right OMS partner can make all the difference. Kibo offers:
- Seamless Omnichannel Order Management: Empowering retailers and brands to deliver exceptional customer experiences with tools like GenAI and machine learning to drive operational efficiencies and more insight.
- Scalable Solutions: A unified platform that maximizes efficiency and supports growth, no matter the size or complexity of the business.
- Customer-First Culture: With a 98% customer retention rate, Kibo ensures that every customer feels valued and supported.
The Forrester Wave™: Order Management Systems, Q1 2025 report provides detailed insights into why Kibo is recognized as a Leader. Explore how Kibo performs among top vendors in the market.
To us, this recognition is more than an acknowledgment—it’s a testament to Kibo’s commitment to empowering businesses with the tools they need to succeed. Join the growing list of retailers and brands that trust Kibo to deliver exceptional results.