Kibo’s Product Highlights 2024: Powering Commerce Success in a Dynamic Market

The commerce landscape is constantly evolving, and businesses need agile, innovative solutions to stay ahead. At Kibo, we’re committed to empowering your growth with cutting-edge commerce technology that addresses your biggest challenges. This year has been no exception, with a host of new features and enhancements across our platform.

Here’s a look at some of the key innovations we’ve delivered to help our customers thrive.

Enhanced Fulfillment and Inventory Management Capabilities: Streamlining Operations and Exceeding Customer Expectations

Challenge: Customers today expect fast, affordable shipping and frictionless experiences.To meet these expectations, businesses need to optimize fulfillment, reduce costs, and provide flexible delivery options. Kibo offers a suite of solutions to help businesses achieve these goals.

Kibo’s Solution: Innovation for Seamless and Engaging Customer Experiences

Offer Visibility and Control over Fulfillment operations

• Fulfiller Dashboard with SLAs: Gain real-time visibility into your fulfillment operations and proactively manage service level agreements (SLAs). For example, a home goods retailer can use the dashboard to monitor the performance of their different warehouses and ensure that all orders are shipped within the promised timeframe. This allows you to identify and address potential bottlenecks, ensuring timely order fulfillment and exceeding customer expectations with the FFUI Dashboard with SLAs.

Drive Fulfillment Innovation, Reduce Costs, and Optimize Operations:

• Package Consolidation: Consolidate packages across shipments and orders for customers so they receive their orders in fewer packages. For instance,  a clothing retailer selling fashion goods online receives multiple orders for shipping to the same customer address. Instead of sending packages associated with each order, the retailer can combine items from the customer orders into fewer packages to be shipped at the same time.This reduces shipping costs and creates a better customer experience. Kibo intelligently suggests shipments for package consolidation and provides a single view of all consolidated shipments for easy management with Package Consolidation.

Boost Sales and Customer Satisfaction:

• Advanced Substitution Capabilities: Kibo’s enhanced substitution features empower you to proactively address out-of-stock situations and prevent lost sales. New capabilities for auto-substitution, triggered as soon as the order is submitted, have been added to complement the existing manual substitution feature used by store/warehouse associates when validating stock during fulfillment. With automated substitutions, Kibo intelligently determines the best substitute product based on your pre-configured preferences and available inventory, eliminating manual effort and ensuring a smooth customer experience with Advanced Substitution Capabilities. For example, a grocery retailer can automatically substitute a different brand of milk if the customer’s preferred brand is unavailable, ensuring the customer gets their essential item without delay.

Customize and Streamline Your Fulfillment Processes:

• BPM Extensibility Tooling: Customize the Business Process Management (BPM) system to suit your unique business processes. For example, a large retailer automates their order approval process based on specific criteria such as order value and customer location, improving efficiency and reducing delays. This allows you to automate tasks, reduce manual errors, and streamline workflows for faster and more efficient order processing with BPM Extensibility Tool.

Enhance Security and Trust:

• Support Signature Required Shipping Methods: Offer greater security for high-value B2B and B2C shipments with signature required shipping for FedEx and UPS. For example, a luxury goods retailer offers signature required shipping for all orders over a certain value, providing customers with peace of mind and reducing the risk of lost or stolen packages. This reduces the risk of loss or theft and builds trust with your customers with Signature Required Shipping.

Streamline Digital Fulfillment:

• Support for Fulfillment of Digital products: Kibo offers comprehensive support for the fulfillment of digital products, allowing you to automate the fulfillment of digital goods like ebooks, software, digital gift cards, and online courses. For example, a music streaming service uses Kibo to automate the delivery of digital music downloads and subscriptions, providing customers with instant access to their purchases. By streamlining your digital fulfillment process, you can reduce manual effort, ensure faster delivery, and provide a seamless and satisfying customer experience. This leads to happier customers, reduced support inquiries, and increased efficiency for your team with Streamlined BPM for Digital Products.

Address Last Mile Delivery Needs with Integrations with Last Mile Delivery Solutions Providers

• Delivery Solutions Integration: Expand your delivery options for last-mile delivery and offer greater flexibility to your customers by seamlessly integrating with leading Delivery Solution Providers. For example, a grocery store chain can offer same-day delivery to its customers to improve the shopping experience and increase conversion rates with Delivery Solutions Integration.

Achieve Precise Inventory Control:

• Track Inventory by Granular Fields: Achieve precise inventory control and minimize waste with granular-level tracking. Capture detailed inventory fields like lot codes, serial numbers, conditions and expiration dates to ensure accurate order fulfillment and efficient inventory management.For instance, a furniture retailer selling both new and refurbished items. With granular inventory tracking, they can accurately track the condition of each item, ensuring that customers receive the correct product and preventing any confusion or disappointment. This level of detail is crucial for maintaining accurate inventory records and providing a seamless customer experience.
• Prioritize Sales Based on Expiration Dates: Kibo also allows you to prioritize the sale of items with earlier expiration dates. For example, a food retailer uses granular inventory tracking to manage perishable goods effectively, ensuring that items are sold before their expiration dates. This ensures that older inventory is sold first, minimizing waste and maximizing profitability, especially for businesses dealing with perishable goods or products with limited shelf life with Granular Inventory Tracking.

Leverage Advanced Merchandizing Capabilities

Challenge: In today’s competitive market, businesses need to create compelling product experiences and targeted promotions to capture customer attention and drive sales.

Kibo’s Solution: Merchandising Powerhouse and Advanced Tools for Growth

Expand Your Global Reach:

• Multi-locale Support in the Master Catalog: Expand your global reach and cater to diverse markets with multi-locale support for product information. For example, a global beauty brand uses multi-locale support to display product information in different languages and currencies, catering to customers in various regions. Provide localized experiences that resonate with customers around the world, driving international sales and fostering brand affinity with Multi-locale Support.

Unlock Powerful Promotions:

• Discount Extensibility: Kibo’s Discount Extensibility empowers B2B and B2C customers to create highly targeted and effective promotions by leveraging custom attributes as discount conditions. For example, a B2B wholesaler offers personalized discounts to their high-volume customers based on their past purchase history and loyalty status. This gives you unprecedented flexibility in tailoring discounts to specific customer segments, order types, and even fulfillment locations. With Kibo’s Discount Extensibility, you can create dynamic promotions that drive sales, increase customer engagement, and boost your bottom line with Discount Extensibility.

B2B Focus: Driving Efficiency and Growth in Complex Organizations

Challenge: B2B businesses face unique challenges, including managing complex accounts, streamlining purchasing processes, and maintaining accurate inventory across various channels.

Kibo’s Solution: B2B Account Management Simplified 

Empower B2B Buyers with Flexible Multi-Account Access

• Support for B2B Buyer to Belong to Multiple Accounts: Kibo enables your B2B buyers to seamlessly manage multiple accounts with a single login, simplifying purchasing and improving productivity. For example, a purchasing manager at a large corporation can easily switch between different departments or branch accounts within their organization to place orders, track purchases or perform other actions based on the permissions applicable for a specific account without having to log in and out repeatedly. This enhances the buyer experience, improves efficiency and strengthens relationships with B2B Multi-Account Management.

Kibo: Your Partner in OMS, eCommerce and Subscriptions Success

At Kibo, we’re dedicated to providing innovative commerce solutions that empower businesses to thrive in a dynamic market. We’re constantly evolving our platform to meet the ever-changing needs of our customers.

Ready to learn more?

• Contact us for a personalized demo and discover how Kibo can help your business grow.
• Visit the Kibo Help Center for detailed documentation and tutorials: https://docs.kibocommerce.com/