Optimizing the customer journey for post-purchase is paramount for modern commerce businesses. This critical phase, encompassing everything from order fulfillment and shipping to returns and customer service, demands more agility, deeper insights, and a unified approach to deliver exceptional experiences.
At KIBO, we believe in the power of connection – connecting data, connecting systems, and most importantly, connecting with the right partners to create unparalleled value for our clients across this entire post-purchase landscape. This philosophy is at the heart of KIBO Converge, our robust partner ecosystem designed to empower businesses with composable, flexible, and scalable solutions that optimize every aspect of the post-purchase journey.
To showcase the incredible innovation and expertise within the Converge ecosystem, we’re launching a new blog series: “Meet the Converge Powerhouses.” In this series, we’ll dive deep into the unique strengths and joint value propositions of our key technology partners, highlighting how their collaboration with KIBO empowers businesses to achieve their commerce goals.
In this post, we’re putting the spotlight on two exceptional partners who are truly transforming how businesses manage product information and streamline order fulfillment: Akeneo and Jumpmind.
Meet Akeneo
Akeneo is a global leader in Product Information Management (PIM) and the product experience (PX) company. They enable organizations to build and deliver world-class product experiences across every customer touchpoint through a comprehensive PX Strategy. Akeneo’s intelligent Product Cloud equips global brands, manufacturers, distributors, and retailers to accelerate growth, reduce time-to-market, and deliver engaging customer experiences that convert browsers into buyers.
What sets Akeneo apart is theirits comprehensive Product Cloud, which includes a PIM studio, syndication solution, AI-powered supplier data onboarding, and app store. Akeneo allows thousands of PX experts worldwide to centralize product information, simplify catalog management, accelerate product information sharing across channels and locales, and ensure compliance with regulations while showcasing brand and sustainability values.
Akeneo’s platform offers advanced omnichannel catalog management capabilities, actionable product data quality intelligence, and access to over 200 connectors, apps, and integrations. Their customers have seen significant business results, including a 50% increase in productivity, a 4x increase in conversion rate, and a 40% decrease in returns rates. Leading brands, manufacturers, distributors, and retailers, including Chico’s, CarParts.com, TaylorMade Golf, and Rail Europe, trust Akeneo to scale their commerce initiatives.
Leveraging Akeneo and KIBO together, businesses can deliver unparalleled product experiences that drive conversions and accelerate growth. This powerful combination centralizes and enriches product information while providing agile and scalable commerce capabilities to seamlessly expose and sell those products across every customer touchpoint. Together, KIBO and Akeneo empower brands, manufacturers, distributors, and retailers to significantly reduce time-to-market, enhance productivity, and create engaging, consistent shopping journeys.
Meet Jumpmind
Jumpmind is a leading provider of enterprise retail technology, purpose-built to meet the demands of modern, high-volume store environments. Founded in 2008 and headquartered in Columbus, Ohio, their cloud-native point-of-service platform, Jumpmind Commerce, goes beyond traditional POS by enabling associates to sell, serve, fulfill, and execute—all from a single pane of glass. From fixed and mobile checkout to omnichannel returns, endless aisle, and advanced inventory workflows, their solutions are designed to reflect how stores actually operate. Jumpmind offers a future-proof foundation that adapts with the business—ensuring store technology keeps pace as customer expectations continue to evolve.
What sets Jumpmind apart is their ability to pair deep retail insight with fast, flexible execution. While many vendors are still modernizing legacy platforms, Jumpmind consistently delivers enterprise-scale deployments in months, not years. They bring a practical, role-based UX that minimizes training time and maximizes associate adoption—driving real impact on day one. Whether replacing systems across 1,900+ stores in six months or running head-to-head with legacy platforms in phased rollouts, customers choose Jumpmind for its usability, speed to value, and proven track record of execution. Their 100% rate of referenceable customers and their leadership position in the most recent Forrester Wave for Point-of-Service further validates the value we deliver to enterprise retailers around the world.
With KIBO, Jumpmind supports seamless omnichannel shopping journeys—like BOPIS, BORIS, and Universal Cart—using the same intuitive interface across channels. For retailers, that means associates can serve customers however they shop, with clarity and ease.
