Retailers today are asking the big question: Do we go all-in with a single system, or build a best-in-breed tech stack?
In this exclusive webinar, Craig Hewitt, Chief Operating Officer at The Paper Store, breaks down the decision his team faced, and how the approach they chose helped the iconic retailer unify their POS, OMS, CRM, and loyalty systems.
With over 100 stores and 60+ years in business, The Paper Store needed to scale fast, stay agile, and avoid the disruption of a full rip-and-replace. Now, Craig is sharing how they modernized, and what he wishes more retailers knew.
Key Takeaways:
How Craig’s team evaluated the trade-offs of single vs best-in-class systems
Why modular architecture enabled faster innovation and lower risk
How to integrate across your tech stack without losing speed or flexibility
What retailers should prioritize now to remain future-ready and customer-first
Whether you’re modernizing existing stores or scaling a nationwide network, this session delivers real-world insight and technical expertise to help you make the right move, on your terms.
If you’re rethinking your store tech strategy, this is the session to watch