I’m excited to announce that KIBO has been named a Challenger in the 2025 Gartner® Magic Quadrant™ for Digital Commerce.
The recognition is underscored by the 2025 Gartner® Critical Capabilities for Digital Commerce report, where KIBO was recognized among the highest five ranked vendors in the following Use Cases: B2B Digital Commerce, B2C Digital Commerce, and AI-enabled Commerce. We believe our scores demonstrate product execution in the areas that define success for large-scale commerce operations.
Click here to download a copy of the 2025 Gartner® Magic Quadrant™ for Digital Commerce report.
A Challenger Position: A Sign of Market Momentum
In our opinion, being named a Challenger reflects KIBO’s deep commitment to the needs of complex B2B organizations and omnichannel retailers. We are building a platform for businesses that are moving beyond simplistic digital storefronts. They require a commerce core built on a single data model that handles intricate pricing, contract management, and distributed fulfillment, one that is backed by AI and provides operational efficiency gains through commerce agents. We believe this acknowledgment confirms that our platform strategy is not only resonating with the market, but it is actively shaping it.
Critical Capabilities: The Functional Truth
The Critical Capabilities report cuts through the noise. It is a comparative analysis that scores competing products or services against a set of critical differentiators identified by Gartner. In our opinion, our performance in this report shows precisely where our platform delivers superior capability.
- AI-enabled Commerce: The future of commerce is agentic. We are innovating in this area with production-ready AI agents for shoppers, customer success, and merchandisers that move beyond simple recommendations to drive tangible operational efficiency and revenue growth.
- B2B Digital Commerce: This is where complexity lives. Managing accounts, user roles, punch-out, and quoting is non-negotiable for manufacturers and distributors. Our robust capabilities here confirm that the KIBO platform is engineered for the future of B2B.
- B2C Digital Commerce: We remain a power player in unified retail. The goal is a seamless customer experience across every touchpoint, including online, mobile, and in-store. This is precisely what our platform’s core, which combines commerce and order management system (OMS), is designed to enable.
- Complex Business Models: Your business is unique. Your commerce platform cannot be one-size-fits-all. Our recognition here highlights our ability to support subscription models, intricate pricing rules, complex tax scenarios, and multi-site architectures without fracturing the user experience.
This is the functional depth you should demand from your commerce partner.
Why This Matters for Your Growth
In our opinion, these reports confirm the belief we have built our business on: You need a platform that gives you architectural freedom without forcing you to start from scratch.
You need the agility of composable commerce, the ability to swap front-ends, integrate best-of-breed tools, and customize the experience. However, you cannot afford the risk and integration nightmare of stitching together core commerce and order management systems. The KIBO platform is a flexible, API-first SaaS solution that gives you the agility of a modular design and the functional power of a pre-integrated commerce and OMS engine.
This is the path to rapid innovation and sustained growth.
- Operational Excellence: Your customers, whether you’re a B2B or B2C company, do not care about your architecture. They care about fast delivery and accurate inventory. KIBO’s integrated order orchestration provides the foundational operational excellence (i.e., real-time inventory visibility, intelligent order routing, and omnichannel fulfillment) that turns a customer promise into a reliable, profitable transaction.
- A Future-Proof Investment: Our strength in AI-enabled Commerce and Complex Business Models is your insurance policy. It means that as commerce inevitably becomes more intelligent and your business models evolve, our platform will be ready to evolve with you.
If your commerce platform is holding you back from sophisticated B2B workflows or seamless retail operations and omnichannel fulfillment, you are leaving money on the table. I believe that the 2025 Gartner reports on Digital Commerce confirm that KIBO is engineered to help you face that truth and succeed.
Gartner Disclaimer
Gartner, Magic Quadrant for Digital Commerce, Aditya Vasudevan, Ant Duffin, Mike Lowndes, Sandy Shen, Jason Daigler, Penny Gillespie, 3 November 2025
Gartner, Critical Capabilities for Digital Commerce, Sandy Shen, Aditya Vasudevan, Ant Duffin, Mike Lowndes, Jason Daigler, Penny Gillespie, 3 November 2025
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