How do you build a customer-centric holiday shopping season strategy following an uncertain 2020? It starts with understanding the latest ecommerce trends and shifts in customer shopping habits. Here’s a sneak peek at some of the research and recommendations we uncovered in our 2021 Holiday Guide: Preparing for a Customer-Centric Holiday Landscape.
How Ship-from-Store and BOPIS Transform Modern Ecommerce Fulfillment Shoppers now expect delivery in hours, not
The festive holiday music is just starting to play. For retailers, that sound isn’t jingling
The holiday shopping season has fundamentally changed. Today’s consumers are more digitally savvy and value-driven
The B2B ecommerce market continues to expand at a remarkable pace, outpacing B2C—the global B2B
Building a digital commerce solution from scratch can seem appealing. It promises complete control, unique
In today’s digital commerce landscape, your storefront is not an island. It is an extension
Customer support has evolved dramatically over the past decade, and at the heart of this
In today’s competitive retail landscape, customers expect fast, flexible, and consistent delivery experiences. The reality
Seasonal and holiday demands present a unique challenge for retailers, requiring fulfillment strategies that can
