KIBO has been recognized as a Leader in The Forrester Wave™: Commerce Solutions, Q3 2026. This milestone reflects years of innovation, customer focus, and a relentless drive to deliver the best solutions for modern commerce. With the highest possible scores in 15 criteria, including Vision, Practitioner UX, and Product Discovery Chatbots,KIBO’s recognition as a Leader is a story of evolution and focus.
A Leader Recognized for Comprehensive Excellence
We believe KIBO’s recognition as a Leader underscores our ability to meet and exceed the demands of today’s B2C and B2B commerce leaders. We listen, we adapt, and we deliver solutions built for the people who run commerce every day. KIBO received highest possible scores in 15 Criteria: KIBO earned top marks across the buying journey, including Practitioner UX, Product Data, Content & Assets, B2C Promotions, Cart & Checkout, Subscriptions, Store Fulfillment, Post-Purchase Customer Support, and Reporting & Analytics.
- Customer-Centric Approach: KIBO’s strategy earned the highest possible scores for Adoption, Pricing Flexibility & Transparency, and Supporting Services & Offerings, reflecting strong retention and a portfolio that grows with our customers.
- Future-Ready Vision: KIBO earned the highest possible score in Vision, the most heavily weighted criterion in the Strategy category.
Innovation That Aligns with Market Needs
At KIBO, we listen, we adapt, and we deliver solutions that empower businesses to thrive in a dynamic market. Key advancements include:
- Unified Commerce: Top scores in Cart & Checkout, Subscriptions, Store Fulfillment, and Post-Purchase Customer Support, plus the highest possible score in Supporting Services & Offerings, connect the full buying journey from discovery to delivery and beyond.
- Built for Non-Technical Users: A top score in Practitioner UX, the most heavily weighted Current Offering criterion, plus top scores in Product Data, Content & Assets, B2C Promotions, and Reporting & Analytics, put powerful, code-free control in the hands of merchandisers and marketers.
- AI-Native Commerce: The highest possible score in Product Discovery Chatbots delivers a conversational, genAI-powered shopping experience that customers can deploy and nontechnical teams can configure.
Why This Matters
Choosing a commerce partner is about far more than a feature checklist. It comes down to the intangibles—the vision guiding the platform, how well it fits your business, and whether the people behind it will stand with you for the long haul. This is where Kibo’s recognition as a Leader speaks loudest.
- A vision that sets the standard. Forrester found that “Kibo establishes a superior vision in the market with its focus on operational functionality within commerce.” That vision earned Kibo the highest possible score in the most heavily weighted Strategy criterion, and it points to where the market is heading, not just where it is today.
- The right fit, whether you sell B2C, B2B, or both. In Forrester’s words, “Kibo is a best fit for B2B and B2C digital businesses that value unified operations features alongside commerce functions on a single platform.” Rather than forcing you to choose a platform built for one model and stretched to fit the other, Kibo is designed for businesses that need both to work as one.
- A partner invested in your success. According to Forrester, “customers tout Kibo’s collaborative partnership and clear communication. They feel they have access to senior leaders when they need them, and they expect to continue working with the vendor.” That kind of trust is what turns a vendor into a true partner.
The Forrester Wave™: Commerce Solutions, Q3 2026 report provides detailed insights into why Kibo stands out as a Leader. Explore how Kibo’s solutions can help your business thrive in a competitive market.
This recognition is more than an accolade. It is a testament to Kibo’s commitment to empowering businesses with the tools they need to succeed. Join the growing list of retailers and brands that trust Kibo to deliver exceptional results.
