Report
Digital Commerce 360 Report - Agentic Commerce Spotlight
Online retailers are seeing customers warm up to artificial intelligence,and new AI agents are ready to go shopping. Get access to this report created in partnership with Digital Commerce360 to learn more about how AI agents are being used to deliver on customer needs in the retail space.
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Key Takeaways
Consumers are increasingly trusting AI to shop for them. A May 2025 survey found that nearly half of online shoppers would trust an AI model to find and purchase a product on their behalf.
Major companies are making big moves into agentic commerce. Tech giants like Amazon and OpenAI, along with retailers like Walmart, are launching new AI agents and solutions to automate the shopping process.
The future of commerce is shifting from human interfaces to machine interactions. Agentic commerce is moving beyond simple automation to a new model where platforms prioritize fast, clean data and APIs for AI agents, as “the new buyer is code.”