Refreshed KIBO Academy learning platform and expanded KIBO Support offerings, including AI-powered guidance, help clients and partners get more value from KIBO, faster
AUSTIN, Texas — KIBO Commerce, a leading provider of commerce and order management solutions, today announced a major investment in its client program with the launch of a reimagined KIBO Academy learning platform and significant new additions to its KIBO Support offering. Together, the updates are designed to help clients and partners learn KIBO’s platform faster, adopt new capabilities with confidence, and get expert help exactly when they need it.
“Our clients’ success depends on two things: knowing how to get the most out of the KIBO platform, and knowing they can get fast, expert help whenever they need it,” said Sachin Sharma, Chief Customer Officer at KIBO. “With these updates, we’re investing in both at the same time: a modern learning experience and an enhanced support program so our clients and partners can move faster with more confidence.”
A Reimagined KIBO Academy
KIBO launched KIBO Academy in 2023, and has made several updates to the experience for 2026. The updated KIBO Academy is a modern learning platform offering self-paced training, step-by-step guides and hands-on activities. Highlights include:
- A new dynamic course catalog and guided learning journeys for products to make discoverability, learning, and adoption easier and faster
- New learning formats, with every course pairing instructional videos with a hands-on activity and quiz to reinforce learning objectives
- 50% more in-depth courses, with new content being added every month reflecting the latest product features, functions, and best practices.
- Topic-level training and certification (e.g., pricing, search, inventory, order routing) in addition to full product certifications and placement tests
- Usage and progress reporting for client and partner managers, with scheduled report delivery
Expanded KIBO Support Offerings, Including New AI-Powered Guidance
KIBO is expanding its Support offerings to better serve clients. All clients will continue to receive complimentary Standard Support which includes a dedicated consultant for tactical, strategic, and technical needs, free enablement, product certification, documentation, developer tools, and responsive support across cases, phone, email and meetings.
Premium Support and the new Enterprise Support offerings are available for clients who need extended coverage, priority case routing, and deeper enablement. Its new Enterprise Support offering provides proactive agentic support and enhanced performance testing, among other services. The service agent lets clients ask natural-language questions about KIBO documentation and APIs, get guided solutioning for common scenarios, receive AI-assisted debugging help and code samples, and benefit from ongoing agent monitoring.
Availability
The new KIBO Academy and Support updates are available now to KIBO clients and partners. Visit the KIBO Support page to learn more.
About KIBO
KIBO Commerce is a composable commerce platform for retailers, manufacturers, distributors, and wholesalers who want to simplify the complexity in their businesses and deliver modern customer experiences. KIBO is the only modular commerce platform supporting experiences that span Order Management, eCommerce, and Subscriptions. Companies like Zwilling, Ace Hardware,, Farmacias Del Ahorro, Nivel, and REEDS Jewelers trust KIBO to bring simplicity and sophistication to commerce operations and exceed customer expectations. To learn more, visit https://kibocommerce.com/
