Kibo is Named a Challenger in the 2024 Gartner® Magic Quadrant™ for Digital Commerce Report, and Ranked in the 2024 Critical Capabilities for Digital Commerce Report

Kibo is Named a Challenger in the 2024 Gartner® Magic Quadrant™ for Digital Commerce Report, and Ranked in the 2024 Critical Capabilities for Digital Commerce Report

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For the second year in a row, Kibo was named a Challenger in the 2024 Gartner Magic Quadrant Report for Digital Commerce based on Ability to Execute and Completeness of Vision.

In the 2024 Gartner Critical Capabilities for Digital Commerce, Kibo was ranked in the following Use Cases: Composability (4.3/5), Unified Retail Commerce (4/5), Core Commerce (4.1/5), and Business Model Scalability (4.1/5). From our perspective, these Use Cases align with Kibo’s focus on simplifying digital commerce with modern architecture, empowering clients to customize their technology landscapes to fit their business requirements and evolving needs.

Leverage composability for maximum flexibility

Composability refers to business practices that allow Kibo’s clients to easily assemble and disassemble parts of their tech stacks when needed. Ultimately, the goal is to support adaptation and innovation without overhauling technology infrastructures.

MACH-certified environments — which are flexible, modular enterprise-tech stacks — allow Kibo’s clients to plug-and-play different parts of their businesses while building the agility to respond quickly to changes in customer behavior and demand. Future-proofing innovation ensures that clients can continuously adopt new capabilities and enhance their offerings to build competitive advantage.

Investing in Kibo’s composable commerce platform has paid off: On average, Kibo clients realize a 235% increase in average number of orders, 88% increase in average order value and 65% increase in conversions in just one year on its composable commerce platform.

Unify Retail Commerce Experiences & Operations

With an integrated order management, eCommerce, and subscriptions platform, Kibo enables unified retail experiences including ship from store, buy online, pickup in store (BOPIS), and unified cart & checkout. Kibo also centralizes the backend operational functions needed to deliver these experiences.

A single user interface (UI) with a unified data model is essential for delivering a cohesive retail experience because it acts as a central hub for all functions—whether it’s eCommerce, order management, inventory management, or subscriptions.

Kibo’s integrated platform not only improves operational efficiency but also ensures that all departments are working from the same information, reducing errors and enhancing overall productivity.

Built in business-model scalability

Clients choose Kibo’s composable commerce platform because its flexible design enables accelerated scalability, rapid business growth, and next-generation innovation.

A scalable infrastructure can handle spikes in traffic, sales, and transaction volume without compromising performance — these spikes can occur seasonally, or when companies are expanding into new markets or product lines.

As business needs become more sophisticated, scalable infrastructure can support complex product catalogs, dynamic pricing, customized promotions, and personalization capabilities.

Kibo’s clients also benefit from headless commerce, which refers to an innovative architecture that separates the front-end user interface from the back-end commerce functionalities to enable better flexibility in designing customer experiences across various platforms and devices.

Master core commerce capabilities

Core commerce capabilities are measured based on the quality, sophistication, and ease of use of the core commerce functions of the platform.

Catalog management should be structured for maximum control and flexibility. Kibo’s file manager and quick-edit features can quickly locate and organize product images and make bulk edits to product attributes within the same application.

Search capabilities, such as product recommendations and boosted search results, enable retailers to drive incremental revenue and personalized shopping experiences. Kibo’s search features provide retailers more control over aligning goals to customer search.

A solid pricing and promotions engine helps retailers refine marketing efforts and segmentation strategies. Kibo’s engine can handle complex pricing rules while providing transparency for shoppers without IT involvement.

The convergence of core commerce elements empowers retailers to provide a more cohesive and customer-centric shopping experience while optimizing operations and agility to remain competitive in the marketplace.

 

Visit the Gartner website to download the 2024 Gartner Magic Quadrant for Digital Commerce report.

Gartner, Magic Quadrant for Digital Commerce, Mike Lowndes, Sandy Shen, Jason Daigler, Aditya Vasudevan, 6 November 2024.

Gartner, Critical Capabilities for Digital Commerce, Mike Lowndes, Sandy Shen, Jason Daigler, Aditya Vasudevan, 6 November 2024.

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