Customer Experience Archives | KIBO Commerce

The Total Economic Impact™ Of KIBO Order Management

167% Return on Investment
$8M Net Present Value
$12.8M Benefits PV
< 6 Months Payback

July 31, 2023
B2B, B2C, Commerce

AI in eCommerce: How to Ensure AI is Helpful and Not Hurtful to Your Brand

October 6, 2023
B2C, Commerce, Order Management, Subscriptions
Customer Experience

October 6, 2023
B2C, Commerce, Order Management, Subscriptions

5 Quick Wins to Drive Holiday Sales

November 14, 2024
B2C, Commerce, Order Management, Platform
Customer Experience

November 14, 2024
B2C, Commerce, Order Management, Platform

Unified Retail: Bridging the Gap Between Online and Offline Customer Experiences

November 19, 2024
B2B, B2C, Commerce
AI, Customer Experience, Fulfillment, Inventory Management, Reporting / Analytics

November 19, 2024
B2B, B2C, Commerce

Survey from IHL and Kibo – Intelligent Commerce: Integrating AI, Analytics, and Unified Systems

March 20, 2025
Agentic, B2B, B2C
AI, Customer Experience

March 20, 2025
Agentic, B2B, B2C

Introducing KIBO Agentic Commerce Built on Gemini with Google

May 27, 2025
AI Search, B2C, Commerce

Gear Up for Success: Mastering Back-to-School with Kibo’s AI Search and Vector Technology!

June 10, 2025
Agentic, B2C
AI, Customer Experience, Customer Support

June 10, 2025
Agentic, B2C

Market Trends and Generative AI Applications in Retail

June 13, 2025
Agentic, B2B, B2C
AI, Customer Experience, Customer Support

June 13, 2025
Agentic, B2B, B2C

Work Smarter: How Agents Can Redefine Commerce and Accelerate Operational Efficiencies

August 7, 2025
B2C, Order Management

Beyond the Purchase – Driving Culture Through Commerce with Elizabeth Schmidt

September 2, 2025
B2C
Customer Experience

September 2, 2025
B2C

The Disappearing Website: Retail’s Next Frontier with Liesel Walsh

September 10, 2025
B2B
Customer Experience

September 10, 2025
B2B

KIBO B2B Accounts: Quotes, Price Lists, and Cart Takeover Demo

September 23, 2025
B2B, Commerce, Platform

The Modern B2B Digital Commerce Experience Guide

September 25, 2025
B2C, Commerce, Order Management

Total Wine & More Customer Testimonial Video

September 30, 2025
Agentic, B2B, Commerce
AI, Customer Experience

September 30, 2025
Agentic, B2B, Commerce

The Agentic AI Advantage: A B2B Guide to Autonomous Commerce

September 30, 2025
Agentic, B2C, Commerce
AI, Customer Experience

September 30, 2025
Agentic, B2C, Commerce

The Agentic AI Advantage: A Guide to Autonomous Commerce for Retail

October 28, 2025
Commerce
AI, Customer Experience

October 28, 2025
Commerce

2025 Gartner® Magic Quadrant™ for Digital Commerce

October 29, 2025
Commerce
B2B, Commerce, Order Management

The Costly B2B Commerce Mistakes That Kill Digital Transformation

October 23, 2025
B2B
Customer Experience

October 23, 2025
B2B, Customer Experience
B2B

How to Build Digital Experiences Buyers Will Actually Use (Part 2)

October 9, 2025
B2B, Commerce
Customer Experience

October 9, 2025
Commerce
B2B, Commerce

The Problem with B2B Digital Experiences: Why Companies Fail to Drive Adoption (Part 1)

October 30, 2025
Commerce
Customer Experience

October 30, 2025
Commerce

Q3: KIBO Product Releases Recap