Reports & Analysis

Stay up to date on retail trends with the latest industry reports, analysis, and thought leadership from your partners at Kibo.

Report

The Rise of Personalized Commerce Study

Our fourth-annual report reveals that companies that leverage a personalization strategy across all elements of the customer lifecycle see higher ROI (300% or more).

Guide

CPG Guide

This guide reviews the key challenges CPG brands have contended with these past few months and helps them forge a better path forward.

Guide

The Retail Preparedness Guide

In this prescriptive and comprehensive guide, you’ll discover eight tactics that you can use to transform into an agile business that’s adequately prepared for whatever an unpredictable world throws at you.

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Report

2020 Edition: Fulfillment Report

Released in partnership with DigitalCommerce360, outlines findings and insight of the unexpected rise in e-commerce, and current pain points such as order processing and fulfillment.

Whitepaper

Using Customer Experience Innovation To Rebuild Performance At Scale

To help ecommerce leaders responsible for growth, Kibo and Good Growth have created this guide on customer experience innovation.

Report

Q2 2020: Ecommerce Quarterly Benchmarks

Our clients saw volume shift across mobile and desktop with increased conversion rates as more people used digital channels to shop during the COVID-19 pandemic

Report

The 2020 Guide To Holiday Commerce

With the research and recommendations included in this guide, retailers can implement a unified approach to holiday demand that will help meet drive business goals in Q4.

Webinar

Omnichannel Retail Index 2020

Benchmarking 125 retailers and brands, across 300 digital and cross-channel criteria, the FitForCommerce Omnichannel Retail Index 2020, released in partnership with Kibo, is the most

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Report

2020 Gartner Magic Quadrant for Personalization Engines

Kibo’s Monetate & Certona Solutions Named Personalization Leaders for 3rd Consecutive Year Download the report to see how Gartner positions vendors based on capabilities

Report

Q1 2020: Ecommerce Quarterly Benchmarks

The Q1 2020 Ecommerce Quarterly Benchmarks report helps retailers assess how their own KPIs stack up against their peers by region, device, OS, and state.

Report

The Forrester Wave™: B2C Commerce Suites, Q2 2020

Forrester Research recently named Kibo a Strong Performer in The Forrester Wave™: B2C Commerce Suites, Q2 2020. Download the report to see why Forrester notes that, “Kibo Commerce is above par in testing, search, and promotions, including thoughtful attention to usability in the admin tools.”

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