Guide

Choosing a Commerce-First Subscription Management Platform

In this guide, we’ll walk through what consumers expect from their subscription experience and what capabilities a company needs in a commerce-first subscription management platform to meet those expectations.

Are Subscriptions Dying? No, Just Bad Subscription Experiences.

Subscription commerce isn’t new, but the way companies manage subscriptions is evolving. According to Forrester, 85% of US online adults pay for at least one subscription service. But as the competition for wallet share intensifies, customer expectations for eCommerce subscriptions have grown higher.

Customers expect transparent, timely, and customizable subscription experiences, which typically go beyond the capabilities of a standard recurring billing platform. For the 51% of global business and technology professionals in Forrester’s Priorities Survey, 2022 who say that changing their business model is a high priority or the many businesses prioritizing product launches, subscription management software could be key.

In this buyer’s guide, you’ll learn:

  • The difference between recurring billing software and commerce-first subscription management platforms
  • Top indicators that it’s time to move on from your current subscription solution
  • How to evaluate subscription management platforms based on your specific business needs

Additional resources

Back to resources OMS Buyer’s Guide Part 3 Master Commerce Agility with MACH-Compliant OMS Solutions Is your monolithic or homegrown OMS holding you back? Discover

Back to resources OMS Buyer’s Guide Part 2 Essential Order Management Capabilities for Growth & Agility Discover the critical order management capabilities that will empower

Back to resources Unlock Seamless Omnichannel Success with the Right Order Management System OMS Buyer’s Guide Part 1: Strategies for Seamless Omnichannel Success What’s Inside

Explore key trends in B2B digital commerce, expert insights for technology buyers, and Kibo’s strengths as a Major Player in the 2023–2024 Vendor Assessment.

Back to resources On-Demand Webinar 5 Ways to Reduce B2B Commerce Complexity Join us for a 25-minute on-demand webinar featuring insights from Madhu Madhavan, VP

Kibo is named a Leader in The Forrester Wave™: Order Management Systems, Q1 2025.
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