Omnichannel Resource Center

From industry reports to cutting-edge analysis, explore new ideas in retail and innovation

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What Consumers Expect of Brands

View this infographic to understand what customers want, so you can exceed expectations.

Infographic

2018 Omnichannel Winners in eCommerce

Internet Retailer visited 24 retail shops across nine categories to evaluate the omnichannel programs they have in place.

Report

manufacturers guide to direct to consumer

Manufacturers Guide to Selling Direct-to-Consumer

The Branded Manufacturers’ Imperative in the age of the consumer.

Report

2018 Digital Transformation Tech Study

Big opportunities and strong headwinds accelerate the pace of unified commerce and digital transformation.

Report

Consumer Trends Report 2018

Consumer Trends Report

Kibo’s 2018 Consumer Trends Report dives into customer’s expectations of a clear, unhindered path to purchase.

Report

Forrester TEI Report 2018

Forrester TEI Report 2018

Cost Savings and Business Benefits Enabled by Kibo eCommerce.

Report

sun and ski

Sun & Ski Success Story

Learn more about Sun & Ski’s successful implementation of Kibo’s eCommerce and Real-Time Individualization Solution.

Success Story

2018 Retail Tech Preview

RTP 2018 Retail Technology Preview

Predictions from 17 retail executives on what to expect from new retail technologies and trends impacting retail in 2018.

Report

8 mistakes in personalization

8 Mistakes in Personalization

Wayward beliefs and ideas in personalization and how to overcome them.

Whitepaper

Six Facotrs Omnichannel Success

6 Critical Factors for Omnichannel Success

Hear from experts from Foot Locker, BMW, Verizon, DSW, and Microsoft.

Report

Holiday Consumer Trends Report 2017

Holiday Consumer Trends Report 2017

How Consumers are Planning to Shop this Holiday Season.

Report

Critical Factors Omnichannel Success L'Oreal Canada

Critical Factors for Omnichannel Success

Find out the critical factors for omnichannel success and exceeding customer expectations.

Webinar

Best Tips to Provide Awesome Customer Experiences

Best Tips to Provide Awesome Customer Experiences

Differentiate from the competition by showcasing your commitment to customer experiences.

Whitepaper

RTP 2018 eCom Technology Preview

Insights from 15 industry thought leaders on success with eCommerce technology.

Report

Four Phases of Personalization Infographic

Four Phases of Personalization

View this infographic to explore the four phases of personalization maturity.

Infographic

Customer Driven Fulfillment Card-100

Customer Driven Fulfillment

Customer Driven Fulfillment: Engaging Fulfillment Channels Through Proactive Omnichannel Strategies.

Webinar

Future of Stores and Omnichannel Technology

Future of Retail Stores Report

Omnichannel technology that’s changing how we think of brick & mortar.

Report

Ultimate Guide to eCommerce

Ultimate Guide to eCommerce

Learn how you can continue to thrive in the era in Amazon.

Guide

Double Online Revenue

Double Your Online Revenue in 12 Months

Invest in a technology stack and enable merchants to deliver superior omnichannel experiences.

Whitepaper

The case of the missing omnichannel strategy

The State of Omnichannel Infographic

View this infographic to explore what you might be missing from your current omnichannel strategy.

Infographic

Omnichannel Retail and Future of Stores - Internet Retailer

IR Omnichannel Winners of the Top 500

A data-driven analysis of the cross-channel strategies of Top 500 Retailers.

Report

Forrester Research - Customer-Obsessed Commerce

Forrester Research Video

Trending technologies retailers are implementing within the next 12 months.

Video

Order Management Infographic

The path to create connected consumer experiences starts with order management.

Infographic

State of Omnichannel Commerce

State of Omnichannel Commerce

Assess overall buying experience from online to in-store of 30 mid-market and Tier 1 retailers.

Mystery Shopping Study

Personalization in B2B

Learn how to get started with next-generation personalization that goes beyond segmentation.

Webinar

The Ultimate Guide to Personalization

Ultimate Guide to Personalization

Better understand the four phases of personalization, their benefits, and how to best implement them.

Guide

Going Beyond Segmentation

Learn how to get started with next-generation personalization that goes beyond segmentation.

Webinar

kibo real-time individualization data sheet

Real-Time Individualization Data Sheet

Deliver individualized, 1:1 experiences to each customer, across every device.

Data Sheet

Order Management System Data Sheet

Order Management System Data Sheet

State of the art order management platform to optimize fulfillment channels and lower TCO.

Data Sheet

eCommerce Solution Data Sheet

eCommerce Solution Data Sheet

Scalable, Cloud-Based eCommerce Software Designed To Help You Work Smarter.

Data Sheet

Building A Business Case Omnichannel Commerce Webinar

Building a Business Case for Omnichannel

Make a case for omnichannel commerce and support the future of your business.

Webinar

ultimate guide to Order Management

Ultimate Guide to Order Management

Better understand the importance of a comprehensive “fulfill anywhere” strategy.

Guide

Bronner's Success Story

Bronner’s Success Story

Learn more about the successful relationship between Bronner’s Christmas Wonderland and Kibo’s eCommerce Solution.

Success Story

Buy Online Pickup In-Store Study (BOPIS)

Buy Online, Pick Up In-Store Study

BOPIS is the cornerstone of omnichannel and customer experience, yet retailers aren’t meeting expectations.

Mystery Shopping Study

Building a Business Case for Omnichannel Commerce

Building a Business Case Study

Future-proof your business by building a business case for omnichannel commerce.

Whitepaper

10 Ways SaaS Commerce Platforms can increase TCO

10 Ways SaaS Commerce Platforms Improve TCO

Learn about the benefits of SaaS platforms and how the right system can help you improve TCO.

eBook

Connected Consumers: The Convergence of Content and Commerce

Connected Consumers eBook

Learn how to close the content and commerce gap to fulfill the promise of connecting your consumers with your brand credibility.

eBook

A Guide To Focused Content Development

Content Development Whitepaper

Proactively address shoppers’ needs with a more focused content development strategy.

Whitepaper

Three Steps to Contextually Relevant Merchandising

3 Steps to Contextually Relevant Merchandising

Harness relevant merchandising data to deliver individualized, 1:1 selling experiences.

Whitepaper

The Omnichannel Glossary

Omnichannel Glossary

This essential ABCs of Omnichannel Glossary will give you the tools needed to make the best omnichannel decisions for your business.

Whitepaper

Real-Time Individualization Webinar

Create Personalized Shopping Experiences

Leverage individualization to boost customer engagement and increase conversion.

Webinar

In Store Meets Online Customer Experience Webinar

Unify the Retail Customer Experience

Effectively bridge the gap between the consumers’ digital and in-store shopping patterns.

Webinar

2017 Consumer Trends Report

What Do Your Customers Actually Want?

Kibo uncovers the data and details behind today’s increasingly demanding consumer.

Webinar

Top 8 Pitfalls To Consider When Replatforming Infographic

Top 8 Pitfalls to Consider When Replatforming Infographic

Enable swift deployment of cutting-edge competitive features.

Infographic

Buy Online Pickup in Store: Mystery Shopping Study Infographic

Buy Online, Pickup In Store Infographic

Succeed at implementing buy online pickup in-store with a rubust omnichannel fulfillment strategy.

Infographic

Individualization Infographic - I Know What You Did On The Web Infographic

Real-Time Individualization Infographic

Learn how your favorite personalized sites are using your data in the Real-Time Individualization Infographic.

Infographic

Building a Business Case for Omnichannel Commerce InfoGraphic

Building a Business Case Infographic

Make the case for omnichannel commerce and invest in the future of your business.

Infographic

Specialty Commerce Success Story

Specialty Commerce Success Story

Learn more about the successful implementation and relationship between Specialty Commerce and Kibo.

Success Story

Powr-Flite Success Story

Powr-Flite Success Story

Learn more about the successful implementation and relationship between Powr-Flite and Kibo’s Order Management Solution.

Success Story

Gorsuch Success Story

Gorsuch Success Story

Learn more about the successful implementation and relationship between Gorsuch and Kibo’s eCommerce Solution.

Success Story

Drum Workshop Success Story

Drum Workshop Success Story

Learn more about the successful implementation and relationship between Drum Workshop and Kibo’s Order Management Solution.

Success Story

Design Toscano Success Story

Design Toscano Success Story

Learn more about the successful implementation and relationship between Design Toscano and Kibo’s eCommerce Solution.

Success Story

Francesca's Success Story

Francesca’s Success Story

Learn more about the successful implementation and relationship between Francesca’s and Kibo’s eCommerce Solution.

Success Story

BRP Success Story

BRP Success Story

Learn more about the successful implementation and relationship between BRP and Kibo’s Order Management Solution.

Success Story

Group Publishing Success Story

Group Publishing Success Story

Learn more about the successful implementation and relationship between Group Publishing and Kibo’s eCommerce Solution.

Success Story

Subaru Success Story

Subaru Success Story

Learn more about the successful implementation and relationship between Subaru and Kibo’s Order Management Solution.

Success Story

Company C Success Story

Company C Success Story

Learn more about the successful implementation and relationship between Company C and Kibo’s eCommerce Solution.

Success Story

My M&Ms Success Story

My M&Ms Success Story

Learn more about the successful implementation and relationship between My M&Ms and Kibo’s eCommerce Solution.

Success Story

Mizuno Success Story

Mizuno USA Success Story

Learn more about the successful implementation and relationship between Mizuno USA and Kibo’s Order Management platform.

Success Story

Kibo Information Guide - Kibo Omnichannel Solutions

Kibo Omnichannel Information Guide

Discover your business’ true potential with Kibo’s Omnichannel Commerce Suite.

Information Guide

2017 Consumer Trends Report Infographic

2017 Consumer Trends Report Infographic

Dive deeper into the numbers that represent what your customers actually want while shopping.

Infographic
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