Omnichannel Resource Center
From industry reports to cutting-edge analysis, explore new ideas in retail and innovation
Kibo Order Management for Retailers | Explainer Video
Kibo Order Management | Optimize your inventory across every customer touchpoint.
Video
2019 BRP Unified Commerce Study
Insights into the forces affecting the retail industry, the opportunities available for retailers and the future of retail.
Report
Giving Customers What They Want: Unified Commerce
Discover the forces affecting the retail industry, the opportunities available for retailers, and the future of retail.
Webinar
Blurred Lines: How Digital Commerce is Redefining B2C & B2B | Kibo Webinar
Learn how B2C & B2B commerce are changing and how you can thrive in the new market.
Webinar
RIS News 2019 Annual Retail Technology Study
Review the hottest technologies that retailers are implementing in 2019 and match it against your tech stack.
Report
2019 B2B eCommerce Market Report
Technology and competition drive rapid growth and innovation in how companies do business online.
Report
ECommerce Trends to Watch – 2018 Winners & Losers | Kibo Webinar
A look back at the retail trends that defined 2018 and will propel us into 2019
Webinar
Kibo Order Management | Explainer Video
Kibo Order Management | Sell Direct to Consumers Through Your Retail and Dealer Networks
Video
Kibo eCommerce | Product Video
Kibo eCommerce | Agile Merchandising | Engaging Online Shopping Experiences
Video
Forrester Wave Report
Kibo eCommerce named a “Strong Performer” among B2C commerce suites. Get your free copy of the report.
Report
Going Direct Isn’t Enough! | Kibo Webinar
Customer Driven Fulfillment: Engaging Fulfillment Channels Through Proactive Omnichannel Strategies.
Webinar
Are Retailers Providing the Experience Consumers Demand? | Kibo Webinar
Customer Driven Fulfillment: Engaging Fulfillment Channels Through Proactive Omnichannel Strategies.
Webinar
Order Management System for Brands Data Sheet
State of the art order management platform to optimize fulfillment channels and lower TCO.
Data Sheet
What Consumers Expect of Brands
View this infographic to understand what customers want, so you can exceed expectations.
Infographic
2018 Omnichannel Winners in eCommerce
Internet Retailer visited 24 retail shops across nine categories to evaluate the omnichannel programs they have in place.
Report
2018 Digital Transformation Tech Study
Big opportunities and strong headwinds accelerate the pace of unified commerce and digital transformation.
Report
Consumer Trends Report
Kibo’s 2018 Consumer Trends Report dives into customer’s expectations of a clear, unhindered path to purchase.
Report
Sun & Ski Sports Success Story
Learn more about Sun & Ski Sports’successful implementation of Kibo’s eCommerce and Real-Time Individualization Solution.
Success Story
RTP 2018 Retail Technology Preview
Predictions from 17 retail executives on what to expect from new retail technologies and trends impacting retail in 2018.
Report
8 Mistakes in Personalization
Wayward beliefs and ideas in personalization and how to overcome them.
Whitepaper
6 Critical Factors for Omnichannel Success
Hear from experts from Foot Locker, BMW, Verizon, DSW, and Microsoft.
Report
Critical Factors for Omnichannel Success
Find out the critical factors for omnichannel success and exceeding customer expectations.
Webinar
Best Tips to Provide Awesome Customer Experiences
Differentiate from the competition by showcasing your commitment to customer experiences.
Whitepaper
RTP 2018 eCom Technology Preview
Insights from 15 industry thought leaders on success with eCommerce technology.
Report
Four Phases of Personalization
View this infographic to explore the four phases of personalization maturity.
Infographic
Customer Driven Fulfillment
Customer Driven Fulfillment: Engaging Fulfillment Channels Through Proactive Omnichannel Strategies.
Webinar
Future of Retail Stores Report
Omnichannel technology that’s changing how we think of brick & mortar.
Report
Double Your Online Revenue in 12 Months
Invest in a technology stack and enable merchants to deliver superior omnichannel experiences.
Whitepaper
The State of Omnichannel Infographic
View this infographic to explore what you might be missing from your current omnichannel strategy.
Infographic
IR Omnichannel Winners of the Top 500
A data-driven analysis of the cross-channel strategies of Top 500 Retailers.
Report
Forrester Research Video
Trending technologies retailers are implementing within the next 12 months.
Video
Order Management Infographic
The path to create connected consumer experiences starts with order management.
Infographic
State of Omnichannel Commerce
Assess overall buying experience from online to in-store of 30 mid-market and Tier 1 retailers.
Mystery Shopping Study
Personalization in B2B
Learn how to get started with next-generation personalization that goes beyond segmentation.
Webinar
Ultimate Guide to Personalization
Better understand the four phases of personalization, their benefits, and how to best implement them.
Guide
Going Beyond Segmentation
Learn how to get started with next-generation personalization that goes beyond segmentation.
Webinar
Real-Time Individualization Data Sheet
Deliver individualized, 1:1 experiences to each customer, across every device.
Data Sheet
Order Management System Data Sheet
State of the art order management platform to optimize fulfillment channels and lower TCO.
Data Sheet
eCommerce Solution Data Sheet
Scalable, Cloud-Based eCommerce Software Designed To Help You Work Smarter.
Data Sheet
Building a Business Case for Omnichannel
Make a case for omnichannel commerce and support the future of your business.
Webinar
Ultimate Guide to Order Management
Better understand the importance of a comprehensive “fulfill anywhere” strategy.
Guide
Bronner’s Success Story
Learn more about the successful relationship between Bronner’s Christmas Wonderland and Kibo’s eCommerce Solution.
Success Story
Buy Online, Pick Up In-Store Study
BOPIS is the cornerstone of omnichannel and customer experience, yet retailers aren’t meeting expectations.
Mystery Shopping Study
Building a Business Case Study
Future-proof your business by building a business case for omnichannel commerce.
Whitepaper
10 Ways SaaS Commerce Platforms Improve TCO
Learn about the benefits of SaaS platforms and how the right system can help you improve TCO.
eBook
Connected Consumers eBook
Learn how to close the content and commerce gap to fulfill the promise of connecting your consumers with your brand credibility.
eBook
Content Development Whitepaper
Proactively address shoppers’ needs with a more focused content development strategy.
Whitepaper
3 Steps to Contextually Relevant Merchandising
Harness relevant merchandising data to deliver individualized, 1:1 selling experiences.
Whitepaper
Omnichannel Glossary
This essential ABCs of Omnichannel Glossary will give you the tools needed to make the best omnichannel decisions for your business.
Whitepaper
Create Personalized Shopping Experiences
Leverage individualization to boost customer engagement and increase conversion.
Webinar
Unify the Retail Customer Experience
Effectively bridge the gap between the consumers’ digital and in-store shopping patterns.
Webinar
What Do Your Customers Actually Want?
Kibo uncovers the data and details behind today’s increasingly demanding consumer.
Webinar
Top 8 Pitfalls to Consider When Replatforming Infographic
Enable swift deployment of cutting-edge competitive features.
Infographic
Buy Online, Pickup In Store Infographic
Succeed at implementing buy online pickup in-store with a rubust omnichannel fulfillment strategy.
Infographic
Real-Time Individualization Infographic
Learn how your favorite personalized sites are using your data in the Real-Time Individualization Infographic.
Infographic
Building a Business Case Infographic
Make the case for omnichannel commerce and invest in the future of your business.
Infographic
Specialty Commerce Success Story
Learn more about the successful implementation and relationship between Specialty Commerce and Kibo.
Success Story
Powr-Flite Success Story
Learn more about the successful implementation and relationship between Powr-Flite and Kibo’s Order Management Solution.
Success Story
Gorsuch Success Story
Learn more about the successful implementation and relationship between Gorsuch and Kibo’s eCommerce Solution.
Success Story
Drum Workshop Success Story
Learn more about the successful implementation and relationship between Drum Workshop and Kibo’s Order Management Solution.
Success Story
Design Toscano Success Story
Learn more about the successful implementation and relationship between Design Toscano and Kibo’s eCommerce Solution.
Success Story
Francesca’s Success Story
Learn more about the successful implementation and relationship between Francesca’s and Kibo’s eCommerce Solution.
Success Story
BRP Success Story
Learn more about the successful implementation and relationship between BRP and Kibo’s Order Management Solution.
Success Story
Group Publishing Success Story
Learn more about the successful implementation and relationship between Group Publishing and Kibo’s eCommerce Solution.
Success Story
Subaru Success Story
Learn more about the successful implementation and relationship between Subaru and Kibo’s Order Management Solution.
Success Story
Company C Success Story
Learn more about the successful implementation and relationship between Company C and Kibo’s eCommerce Solution.
Success Story
My M&Ms Success Story
Learn more about the successful implementation and relationship between My M&Ms and Kibo’s eCommerce Solution.
Success Story
Mizuno USA Success Story
Learn more about the successful implementation and relationship between Mizuno USA and Kibo’s Order Management platform.
Success Story
Kibo Omnichannel Information Guide
Discover your business’ true potential with Kibo’s Omnichannel Commerce Suite.
Information Guide
2017 Consumer Trends Report Infographic
Dive deeper into the numbers that represent what your customers actually want while shopping.