Your Source for Composable Commerce Insights & Tips

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Your Source for Composable Commerce Insights & Tips

Arm your teams with key insights, guides, datapoints, and more.

How POS Powers Modern Commerce Through Endless Aisle and Split Fulfillment

How POS Powers Modern Commerce Through Endless Aisle and Split Fulfillment

Endless aisle can help you offer the same convenience and flexibility of online shopping. And help you attain a number of business results.

Five Priorities to Make the Most of Mobile Commerce in 2021

Five Priorities to Make the Most of Mobile Commerce in 2021

Years of predictions finally became reality this holiday season, with mobile activity playing a dominant role. To prepare for 2021, merchants should rigorously test the most popular activities on their own mobile sites, and prioritize…

RWD, AMP, PWA? The ABCs of prioritizing mobile investments for 2021

RWD, AMP, PWA? The ABCs of prioritizing mobile investments for 2021

As mobile investments assume primary importance in the omnichannel shopping experience, merchants must balance building rich experiences with rising consumer expectations for mobile site speed. Prioritizing which programming and design techniques will achieve the greatest…

Curbside Is More Than a Fulfillment Option—It’s a New Customer Experience

Curbside Is More Than a Fulfillment Option—It’s a New Customer Experience

It’s important to think about BOPAC beyond the logistics. Think carefully about creating the best customer experience to maximize customer retention.

The State of Omnichannel Retail: 2020 Index Reveals Why It’s Time to Double Down On Digital and Omnichannel

The State of Omnichannel Retail: 2020 Index Reveals Why It’s Time to Double Down On Digital and Omnichannel

The COVID-19 pandemic has catapulted digital and omnichannel to the top of the priority list for retailers and brands worldwide. And the stakes have never been greater. Those who have already embraced digital and omnichannel…

3 Ways In-Store Mobile Can Drive Immediate Sales

3 Ways In-Store Mobile Can Drive Immediate Sales

By now retailers know better than to fear “showrooming.” That’s a good thing. With more and more shoppers researching products on their phones while perusing the aisles, merchants can take full advantage of these multi-channel…

How to Balance Personal Customer Service and Automation for Maximum Impact

How to Balance Personal Customer Service and Automation for Maximum Impact

Personal customer service is a crucial brand differentiator, but the growing use of automated tools poses new challenges as well as promising new benefits. Heading into the crucial holiday season, sellers should redouble their efforts…

Millennials want to visit stores. Really! 5 ways to improve store experience

Millennials want to visit stores. Really! 5 ways to improve store experience

Millennial stereotypes suggest they do everything on their phones, but in truth they still favor stores as much as other generations – if merchants provide the right store experience. Some 82% of Millennials prefer shopping…

5 Ways for Retailers to Increase Foot Traffic  

5 Ways for Retailers to Increase Foot Traffic  

With store closures skyrocketing in recent years, the retail sector is poised to lose over 100 million square feet of space in 2018. This equates to roughly 3,400 expected store closures stemming from what were…

Retailers: It’s Not An Apocalypse, But An Evolutionary Event

Retailers: It’s Not An Apocalypse, But An Evolutionary Event

What’s really going on in retail? Bankruptcies and store closures splash across front pages, while at the same time Amazon and Walmart make headlines with their latest and greatest innovations. To determine what is really…

Why SaaS Is The Right Answer To Upgrade Your Commerce Technology Platform

Why SaaS Is The Right Answer To Upgrade Your Commerce Technology Platform

We are all reading the headlines of the retail apocalypse and it is causing retailers and branded manufacturers to rethink their digital and in-store strategies.  A significant portion of these strategic plans involve modernizing the…

New Survey Data Reveals the Unique Assets to Leverage for eCommerce Success

New Survey Data Reveals the Unique Assets to Leverage for eCommerce Success

Proliferating touchpoints and the meteoric rise of online-only merchants have forced the retail industry into a race to the bottom. But the 2018 Kibo Consumer Trends Survey suggests that the tide is turning, and retailers…

Retailology: How Not to Run Your Omnichannel Commerce Strategy Like March Madness

Retailology: How Not to Run Your Omnichannel Commerce Strategy Like March Madness

March Madness is one my favorite times of the year. There is something about unpredictable outcomes, the emotion of winning or losing, the challenge of picking the right teams in your bracket, and the anticipation…

Amazon’s Secret Shortcomings and How to Capitalize on Them

By multiple measures, online is surpassing in-store as the growth driver for the 2017 holiday season — and Amazon is leading the way. With the online giant poised to make even greater gains in 2018,…

Tips For The Best Customer Service This Holiday

Tips For The Best Customer Service This Holiday

As the holiday season revs up, many sellers are focused on their promotional calendars, hoping that savvy discounting strategies and big wins on key dates such as Black Friday will bring success. But just as…

New Research: Kibo Study Reveals Crucial Gaps In Omnichannel Experience

New Research: Kibo Study Reveals Crucial Gaps In Omnichannel Experience

There’s good news and bad news in Kibo’s latest survey of retailers’ omnichannel offerings. While merchants are making great strides toward a unified brand experience, the “last mile” of the omnichannel path-to-purchase leaves much to…

Five Ways To Boost eCommerce Success In The Era Of Mobile-First Paid Search

Five Ways To Boost eCommerce Success In The Era Of Mobile-First Paid Search

Mobile paid search was once considered a bargain buy. Now that the majority of searches occur on mobile devices, however, CPC bids are catching up to reality. ECommerce merchants must invest their paid search dollars…

Four Ways To Think “Store First” With Mobile

Four Ways To Think “Store First” With Mobile

To no one’s surprise, mobile is merchants’ top priority for 2017 — reflecting the runaway growth of mobile shopping activity. Amidst a bevy of potential priorities, merchants can reap the most benefit from mobile initiatives…

7 Ways To Measure Omnichannel Performance

7 Ways To Measure Omnichannel Performance

When it comes to eCommerce analytics, the buzzwords are by now well-worn. Say a merchant needs to develop a “360-degree view of the customer,” and she’ll likely respond, “Yeah, yeah. Tell me about it!” As…

Does Your Mobile Commerce Strategy Demand an App?

Does Your Mobile Commerce Strategy Demand an App?

It goes almost without saying that the mobile commerce revolution is underway. Billions of smartphones connect users to exactly what they want instantly. Many would argue we are post revolution and just living in the new…

How Do Your Cyber Week Numbers Compare to Kibo Customers’ Numbers?

How Do Your Cyber Week Numbers Compare to Kibo Customers’ Numbers?

The initial numbers for Kibo’s omnichannel retailers and branded manufacturers have been reported and, similar to last year, Kibo clients are performing above the industry average. Black Friday sales, year-over-year, show the industry average up 11.4…

New Survey: Shoppers’ Expectations for Digital Stores

New Survey: Shoppers’ Expectations for Digital Stores

Even as the evolution of digital stores has brought in-store and online shopping experiences closer together, merchants have been slow to adapt. Despite shoppers’ overwhelming preference for retail brand interactions that seamlessly cross touchpoints, most…

A Guide to Starting Your First Pop-Up Store

A Guide to Starting Your First Pop-Up Store

Pop-up stores are a decades-old concept. Previously confined to the role of a seasonal store, today’s new breed of pop-up retail opens a new channel for brand manufacturers and retailers to get creative, innovate, and…

Why Aren’t Stores Better at Saving the Sale?

Why Aren’t Stores Better at Saving the Sale?

As consumers become increasingly more demanding in their desire for an efficient and unified shopping experience, the role of the retail store is shifting. Brick and mortar fulfillment solutions, such as ship-from-store and in-store pick-up, are…

Unified commerce

Discover the Modular Approach to eCommerce Order Management

See how Kibo can change the way you deliver unified customer experiences with a modern, microservices-based, API-first technology-powered eCommerce order management platform. Start delivering complex customer experience and improving operations with Kibo as your partner.

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