Order Management For B2C Ecommerce

Kibo B2C Commerce offers native order management capabilities to further help you curate your customer journey.

View, edit, create, and fulfill orders directly from a single platform to empower your team with the tools to manage the end-to-end commerce experience while increasing efficiencies.

What Kibo Order Management For B2C Ecommerce Can Do For You

Order Management for B2C

Inventory Management

Track available, on-hand, on-reserve, and on-backorder quantities for your products with out-of-the-box inventory management. View your inventory by product or location from the admin console, and manage your product inventory and control storefront behavior based on inventory levels.

Order Management for B2C

Order Placement

Incorporate the shopping cart elements and flows that are important to your customer experience. Support for multiple shipping addresses and address verification powered by USPS is all available out of the box for enhanced control.

Additionally, delight your customers with self-service account management, making it easy to download copies of invoices, check the status of an order, and manage multiple payment and shipping options.

Order Management for B2C

Order Processing & Fulfillment

Support direct shipping to your customers or pickup in store. Move products into packages for shipping, print shipping labels, configure products for in-store pick up, obtain shipping essentials such as packing slips or shipping labels, and mark packages as shipped or picked up.

Enable customer service representatives to add, manage, and edit orders in the platform to ensure up-to-date information on order details and servicing.

Order Management for B2C

For More Complex Needs
Enterprise-Grade Order Management

Kibo also offers a native integration with the Kibo Order Management solution to support more complex business needs. From intelligent order routing to flexible fulfillment options, Enterprise Order Management enables total control, visibility, and optimization of your fulfillment operations.

Order Management for B2C

Technical Details

  • Kibo Marketplace for integration with 3rd-party services
  • Accessible Arc.js framework to develop custom applications
  • Kibo open-source SDKs to code in your preferred language
  • Kibo Dev Center for developers to manage Kibo assets
  • API-first architecture built to integrate in your tech stack
  • Microservices model for flexible deployment and scaling
  • Multitenant cloud hosting for automatic, hassle-free updates