Maximize Your Commerce Technology to Build Customer Loyalty with Kibo and Guest Emily Pfeiffer
Hear from our guest speaker, Forrester Principal Analyst Emily Pfeiffer, and Alexis Hail, Senior Director at Kibo on leveraging your commerce platform and order management system to meet customer expectations.
In this on-demand video, you will learn about:
- The current state of commerce technology and how to choose the right solution for your business needs
- What influences a shopper to purchase from a retailer and how operational systems impact the customer experience
- How retailers today are using inventory and delivery information to manage customer expectations