Order Management System
A robust order management system allows you to enhance the customer experience at every touchpoint. By leveraging multiple fulfillment options and expanding reach through partner and dealer networks, retailers and branded manufacturers can continue to earn loyalty and recurring sales in an era of where speed is king.
Select the relevant path and discover how Kibo’s Order Management System can work for you:
Using stores for fulfillment has really helped us solve for channel conflict. Initially, our retailers were concerned that we were going direct to consumer. We got them to understand that we want to include them in the process and we want to use them for fulfillment on our behalf. It’s fantastic–a real win-win situation for us.
Customer Driven Fulfillment
Your customers demand to receive products quickly and in a cost-effective manner. Kibo’s distributed order management software enhances the customer experience by surfacing product inventory across distributed warehouses, dealer networks, or resellers to provide flexible order fulfillment options.
- Save Costs: Ship from nearby locations to reduce shipping fees
- Faster Product Delivery: Leverage local stores as distribution centers
- Increase Sales and Brand Loyalty: Provide order fulfillment choices to increase conversion
- Expand Online Product Mix: Utilize store inventory in online product offerings
Connect the Online and In-Store Experience
Quickly implement popular distributed order management and order fulfillment strategies to bridge the gap between online and in-store. Leverage your online presence to drive in-store foot traffic—resulting in increased sales and improved brand loyalty. Kibo OMS software makes it easy to implement the omnichannel order fulfillment use cases that suit your business needs.
- Buy Online, Pickup In-Store (BOPIS): Increase online sales and in-store upsell opportunities
- Ship-From-Store: Expand online product mix by utilizing in-store inventory management systems
- In-Store Returns: Increase consumer confidence and drive online conversion
- Ship-to-Store: Offer convenience and savings while driving in-store foot traffic
- Store-to-Store Transfers: Quickly route inventory between stores
- Vendor Drop Ship: Reduce inventory costs and energize your ecosystem
Become the Agile Seller
Leverage Kibo’s distributed order management system as a competitive advantage by driving agility into your operations and supply chain. Profitably manage orders by quickly responding to changing inventory, store conditions, or unpredictable market shifts. Make the appropriate tradeoffs between customer service levels, order fulfillment costs, and shipping site capacity with rule-based order sourcing.
- Distributed Order Fulfillment: Messaging, interfaces, and statuses to fulfill orders through any location
- Configurable and Flexible Workflows: Accelerate rollout of new process workflows and increase inventory turns
- Rapid Response and Decision Making: Intuitive, business user friendly applications reduce reliance on technical resources to make routing changes
Work Smarter, Not Harder.
Kibo’s distributed order management software eliminates inventory data silos to enable intelligent decision making. Quickly identify slow moving inventory, avoid the wrong price markdowns, and ensure your customers never experience “out of stock” again. With Kibo OMS software, your teams are equipped with the tools they need to work smarter.
- Available-to-Promise Inventory: Leverage global, aggregated views of real-time inventory to drive optimal order fulfillment strategies
- Intelligent Order Routing: Leverage advanced logic to prioritize the “best” fulfillment locations
- Integration and Extensibility: Connect with extended fulfillment networks to source orders from third party warehouses or stores
800+ INNOVATIVE BRANDS TRUST KIBO
Experience the Kibo Difference
Kibo empowers retailers and branded manufacturers to achieve optimal performance of B2C and B2B commerce through unified consumer experiences. With over 40 years of innovations, Kibo provides a complete omnichannel commerce platform by leveraging cloud technologies, individualized buying experiences, and true enterprise scale. Kibo enables you to reach higher peaks of sales and consumer loyalty. No matter the challenge, Kibo powers your success.