USE CASES
Make Ecommerce Order Routing and Orchestration a Breeze
Streamline multi-channel order fulfillment with the platform that reduces costs while enhancing customer experiences.
Modernize your order orchestration
KIBO’s scalable, no-code order orchestration lets you manage and customize complex processes with ease.
Manage your entire distribution network
Group your locations and set ranking rules with ease.
Orchestrate your sourcing and routing
Filter locations based on your business goals to streamline order routing.
Streamline your operations
Optimize labor and shipping costs, fill performance, inventory management and more.
Tailor your routing strategies
Use sourcing logic based on specific customer, location, order, or product attributes.
Automate back-orders
Assign rules and thresholds for split shipments while controlling storefront and customer communications.
Integrate with hundreds of carriers
Get real-time shipping and freight costs, optimized packing details, and more.
Location & Network Management
Optimize order orchestration with strategic location and network management
Streamline fulfillment at scale with granular location controls.
- Efficiency: Manage records of all inventory, fulfillment, and carrier locations
- Flexibility: Group locations for order routing set-up; easily activate or pause as needed
- Customization: Configure by available carriers, supported shipping methods, and more
- Control: Assign location-specific user roles and permissions
Intelligent Order Routing
Reduce the cost to fulfill with intelligent order routing
Reduce fulfillment costs, improve inventory turnover, and create memorable customer experiences.
- Optimization: Use filters or custom logic to intelligently source fulfillment locations
- Flexibility: Schedule location downtime or pause locations by order limits
- Precision: Assign logic for goods that require special handling at the item level
- Efficiency: Plan and save routes for holidays and date ranges to expedite orders
- Savings: Specify the number of allowed order splits to reduce shipping costs
Reduce operational expenses with omnichannel order orchestration
less time to fulfill orders
fewer shipments per order
fewer returns
Optimize order routing instantly
Define attributes for any unique requirement and apply as routing logic without developer help.
Products
Define as “perishable” or “fragile” to route orders to locations with proper packaging.
Locations
Assign by KPIs such as “fill time < 30 min,” as a “consolidation node,” or by equipment requirements such as “2-person forklift.”
Orders
Assign by type, such as “sales order” or “gift wrap,” to route to best fulfillment locations.
Customers
Categorize by type, such as loyalty tiers, to route to suitable pick/pack/ship locations.
Back-Orders
Seamlessly manage backorders to keep customers satisfied
Improve fulfillment efficiency and keep orders on track with advanced backorder management.
- Convenience: Order out-of-stock items for future fulfillment.
- Visibility: Track backorder status and item availability for existing and new offline orders.
- Efficiency: Automatically allocate available inventory to the oldest orders with order routing logic.
- Transparency: Manage shopper communications throughout the backorder process.
Common Routing Strategies
Adapt quickly with agile order routing
Order routing strategies are influenced by a multitude of factors, from fulfillment channels and inventory positions to seasonality and natural disasters.
With KIBO’s agile order routing, you can make changes on the fly to support a wide range of strategies, including:
Customer Experience
For fastest arrival, fewest shipments, or add-on services such as installation upon delivery.
Operational Costs
Optimizes carrier and labor costs, minimizes shipment splits, improves fill rates, and enhances overall fulfillment performance.
Location Requirements
Considers store fulfillment hours, delivery methods (e.g., locker or curbside pickup), and requirements for specialized equipment.
Inventory Goals
Focuses on inventory turnover, prioritizing slow-moving or overstocked items to prevent markdowns, while balancing owned inventory and drop-shipped products.
Inventory State and Status
Monitors inventory state (e.g., returned or inbound items) and inventory status, including items in transit or planned availability, including future ATP.
Business Priorities
Accounts for planned location downtime, mitigating disruptions from weather events and optimizing load balancing across fulfillment channels
Putting Your Success First, So You Can Serve Customers Better
We are committed to serving your customers by first serving you. From onboarding to continuous optimization, you’ll have a team of B2B and B2C eCommerce specialists delivering personalized solutions and dedicated support every step of the way.
Industry Leaders Trust Our Order Orchestration
Discover the modular approach to composable commerce Technology
Our headless ecommerce platform is powered by microservices-based, API-first technology for seamless performance and flexibility. See how KIBO can change the way you deliver unified customer experiences.
Resources
Stay Ahead of What Comes Next
Learn Market Insights & Trends. Discover Kibo Technology and Best Practices.
Back to resources Guide Legacy OMS Migration Guide: Your Complete Roadmap to KIBO Legacy OMS complexity has a cost. KIBO replaces it with a composable platform that handles order orchestration, real-time inventory, and fulfillment. For many organizations, legacy order management platforms have powered enterprise retail operations for years. But these platforms often carry the weight […]
Back to resources Guide Your Complete Roadmap to Modern Commerce Operations. No Big-Bang Risk Required. HCL Commerce was built for an era when customization was the only path to B2B capability. That era is over. HCL Commerce’s architecture makes every upgrade more expensive and every version change harder to absorb: Layered Java customizations that must […]
Back to resources EPISODE 10 B2B’s AI Leapfrog: Headless, Composable, and the Agentic Commerce Opportunity with Jason Greenwood Read the Transcript About the Guest Jason Greenwood is the founder of Greenwood Consulting, an independent B2B e-commerce consultancy, and host of The Ecommerce Edge podcast — with over 570 episodes and three releases per week. With […]
Back to resources EPISODE 9 Peak Preparedness: How Retailers Win Before Peak Starts with Dylan Telford Read the Transcript About the Guest Dylan Telford, Omnichannel Practice Lead at Summit Advisory Team, brings over 20 years of hands-on retail operations experience to the art of peak season readiness. In this episode, Dylan makes the case that […]
Back to resources The ERP Ceiling 10 Signs Your ERP is Costing Your B2B Commerce Operation And What Order Orchestration Changes Your ERP was built to manage your finances, not orchestrate the complexity of modern B2B commerce. But as order volumes grow, channels multiply, and buyers raise the bar on speed and self-service, the gap […]
Back to resources The B2B Modernization Blueprint Closing the Integration Gaps That Are Bleeding Your Margin For decades, the ERP was the backbone of B2B commerce. It managed financial transactions, enforced compliance, and served as the reliable system of record. It was stable. It was auditable. And for a long time, it was enough. It […]
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