USE CASES
Make Ecommerce Order Routing and Orchestration a Breeze
Streamline multi-channel order fulfillment with the platform that reduces costs while enhancing customer experiences.
Modernize your order orchestration
Manage your entire distribution network
Group your locations and set ranking rules with ease.
Orchestrate your sourcing and routing
Filter locations based on your business goals to streamline order routing.
Streamline your operations
Optimize labor and shipping costs, fill performance, inventory management and more.
Tailor your routing strategies
Use sourcing logic based on specific customer, location, order, or product attributes.
Automate back-orders
Assign rules and thresholds for split shipments while controlling storefront and customer communications.
Integrate with hundreds of carriers
Get real-time shipping and freight costs, optimized packing details, and more.
Location & Network Management
Optimize order orchestration with strategic location and network management
Streamline fulfillment at scale with granular location controls.
- Efficiency: Manage records of all inventory, fulfillment, and carrier locations
- Flexibility: Group locations for order routing set-up; easily activate or pause as needed
- Customization: Configure by available carriers, supported shipping methods, and more
- Control: Assign location-specific user roles and permissions
Intelligent Order Routing
Reduce the cost to fulfill with intelligent order routing
Reduce fulfillment costs, improve inventory turnover, and create memorable customer experiences.
- Optimization: Use filters or custom logic to intelligently source fulfillment locations
- Flexibility: Schedule location downtime or pause locations by order limits
- Precision: Assign logic for goods that require special handling at the item level
- Efficiency: Plan and save routes for holidays and date ranges to expedite orders
- Savings: Specify the number of allowed order splits to reduce shipping costs
Reduce operational expenses with omnichannel order orchestration
Optimize order routing instantly
Define attributes for any unique requirement and apply as routing logic without developer help.
Products
Define as “perishable” or “fragile” to route orders to locations with proper packaging.
Locations
Assign by KPIs such as “fill time < 30 min,” as a “consolidation node,” or by equipment requirements such as “2-person forklift.”
Orders
Assign by type, such as “sales order” or “gift wrap,” to route to best fulfillment locations.
Customers
Categorize by type, such as loyalty tiers, to route to suitable pick/pack/ship locations.
Back-Orders
Seamlessly manage backorders to keep customers satisfied
Improve fulfillment efficiency and keep orders on track with advanced backorder management.
- Convenience: Order out-of-stock items for future fulfillment.
- Visibility: Track backorder status and item availability for existing and new offline orders.
- Efficiency: Automatically allocate available inventory to the oldest orders with order routing logic.
- Transparency: Manage shopper communications throughout the backorder process.
Common Routing Strategies
Adapt quickly with agile order routing
Customer Experience
For fastest arrival, fewest shipments, or add-on services such as installation upon delivery.
Operational Costs
Optimizes carrier and labor costs, minimizes shipment splits, improves fill rates, and enhances overall fulfillment performance.
Location Requirements
Considers store fulfillment hours, delivery methods (e.g., locker or curbside pickup), and requirements for specialized equipment.
Inventory Goals
Focuses on inventory turnover, prioritizing slow-moving or overstocked items to prevent markdowns, while balancing owned inventory and drop-shipped products.
Inventory State and Status
Monitors inventory state (e.g., returned or inbound items) and inventory status, including items in transit or planned availability, including future ATP.
Business Priorities
Accounts for planned location downtime, mitigating disruptions from weather events and optimizing load balancing across fulfillment channels
We are committed to serving your customers by first serving you. From onboarding to continuous optimization, you’ll have a team of B2B and B2C eCommerce specialists delivering personalized solutions and dedicated support every step of the way.
Industry Leaders Trust Our Order Orchestration
Our headless ecommerce platform is powered by microservices-based, API-first technology for seamless performance and flexibility. See how KIBO can change the way you deliver unified customer experiences.
Resources
Stay Ahead of What Comes Next
Back to resources B2B Repeat Purchase Readiness Checklist B2B buying is rarely a single transaction – it’s a cycle. Ordering, reordering, automated replenishment. Customers come back only when that cycle works, and they don’t when it doesn’t. Making it work requires more than a good storefront. It takes accurate inventory visibility before buyers commit, bulk […]
Back to resources KIBO Named a Leader: IDC MarketScape: Worldwide AI-Enabled Order Orchestration and Fulfillment Applications for B2B and Manufacturing 2026 Vendor Assessment Download the Report Why We Believe KIBO Was Named a Leader IDC evaluated vendors on two axes: current capabilities and forward-looking strategy. KIBO was placed in the Leaders category. Behind that: a […]
Distributor Order Management Your ERP Can’t Deliver Get real-time availability and accurate order promises, without replacing your ERP. Why Distributors Are Separating Order Management From Their ERP Talk to Sales Table of Contents EXECUTIVE SUMMARY — Read This If Nothing Else Your ERP is doing a job it was never designed for, and the cost […]
Back to resources KIBO Named a Leader in The Forrester Wave™: Commerce Solutions, Q3 2026 KIBO is the only Leader in the Commerce Solutions Wave to also be named a Leader in The Forrester Wave™: Order Management Systems, Q1 2025. Download the Report KIBO Receives the Highest Possible Score in the Vision Criterion When it […]
Back to resources Whitepaper Going Beyond First Party Commerce Building a Scalable Marketplace Fulfillment Ecosystem with KIBO OMS The evolution of digital commerce is rapidly changing how medium- and large-sized retailers operate their Commerce platforms. Traditional first-party commerce models are now expanding to support marketplace ecosystems. Retailers must sell third-party products alongside their own inventory. […]
Your Complimentary Copy The Gartner® Hype Cycle™ for Digital Commerce, 2026 The technologies reshaping commerce, and where they sit on the path to maturity. Access this analyst research report to learn about transformational technology innovations organizations should consider in strategic planning. Understand the capabilities, benefits, business impact, and user recommendations for 27 technologies shaping digital […]
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